Troubleshooting
Handling Compliance Exceptions
Example
To: root@par1.yourorg.com
Subject: iCOD Exception Report
This message is being sent to inform you that your iCOD system (containing the partition, par1) is in an exception state based on the following detected exceptions:
More processors active than expected
This system is out of compliance with the iCOD contract. The listed exceptions must be corrected as soon as possible.
'More processors active than expected' means that one or more unlicensed iCOD CPUs have been detected to be in use. For details of CPU usage, use the icod_stat command. This exception state may be corrected by deactivating CPUs until the number of inactive CPUs matches the expected number of iCOD CPUs reported by icod_stat. Alternately, the CPUs can be purchased for permanent activation or temporary capacity (TiCOD) can be purchased and applied to the system.
NOTE: When a system is in an exception state, many system management operations are likely to fail. These include, but are not limited to: the ability to activate processors, the ability to manage hard partitions (nPars), the ability to manage virtual partitions (vPars).
NOTE: One or more of the exceptions listed in this mail may be due to assumptions made because of an inability to get complete information (see icod_stat output for details).
In some cases, exception states arise when partitions are not shut down properly, or have been loaded without iCOD software. To eliminate these possibilities, do the following:
1)always use the "shutdown" command when shutting down a partition.
2)boot any partitions that may have been shutdown improperly.
3)ensure that all cells in the system are powered on.
4)ensure that iCOD software is properly loaded and configured on all partitions.
NOTE: An exception related to cells, memory, or processors may occur if a cell containing iCOD components is removed from the system (e.g. for repairs or upgrades). Because iCOD RTU licenses can float between components, it is important, when removing a cell from the system, to be careful to not remove iCOD components with the cell.
See the iCOD User's Guide at /usr/share/doc/icodUserGuide.pdf for more
information.
As mentioned above, you can also get an exception report for other exception conditions. Here are the other conditions and examples of the appropriate exception report content:
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