Waterpik Technologies wp-900 Sensonic Professional Plus Toothbrush Troubleshooting Guide, Problem

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SENSONIC® PROFESSIONAL PLUS TOOTHBRUSH

TROUBLESHOOTING GUIDE

PROBLEM	CAUSE		CORRECTIVE ACTION
I placed a discharged toothbrush on the	1)	Plug may not be properly inserted	1)	Insert plug properly into outlet.
charger, but nothing happens.		into the outlet.
	2)	Confirm outlet is live.	2)	Test the outlet with another appliance.
I placed a completely discharged	1)	A fully discharged power handle will	1)	Charge for at least 1 hour. The
toothbrush on the charger, but only one		not operate until it has been charged		power handle will require a 24 hour
light flashes and unit still does not turn on.		for at least 1 hour.		charge to be fully charged.
I had not used this product for several	1)	A battery-operated device not	1)	Charge the handle for 24 hours.
months and when I tried to use it the		used for a long time will gradually		Charge the power handle fully prior
handle would not turn on.		lose charge. The power handle will		to storage.
OR		gradually lose its charge.
After several months of no use, the
battery is dead.

While using this toothbrush, I see the lights flash and the vibration stops momentarily.

1) The toothbrush has a built-in timer	1) None. This is normal operation.
allowing vibration to pause and the
lights to flash every 30 seconds. The
quadrant timer guides the user to move
to the next quadrant of the mouth.

While I am using the toothbrush it shuts off by itself.

1) The toothbrush has a timer that	1) None. This is normal operation.
shuts off after 2 minutes of use, the
recommended brushing time.

Still have questions? Go to www.waterpik.com or call Water Pik, Inc. Customer Service. Toll-Free Number: 1-800-525-2774 (U.S.A.) 1-888-226-3042 (Canada).