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SENSONIC® PROFESSIONAL PLUS TOOTHBRUSH
TROUBLESHOOTING GUIDE
PROBLEM | CAUSE | CORRECTIVE ACTION | |||||
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I placed a discharged toothbrush on the | 1) | Plug may not be properly inserted | 1) | Insert plug properly into outlet. | |||
charger, but nothing happens. |
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| 2) | Confirm outlet is live. | 2) | Test the outlet with another appliance. | ||
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I placed a completely discharged | 1) | A fully discharged power handle will | 1) | Charge for at least 1 hour. The | |||
toothbrush on the charger, but only one |
| not operate until it has been charged |
| power handle will require a 24 hour | |||
light flashes and unit still does not turn on. |
| for at least 1 hour. |
| charge to be fully charged. | |||
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I had not used this product for several | 1) | A | 1) | Charge the handle for 24 hours. | |||
months and when I tried to use it the |
| used for a long time will gradually |
| Charge the power handle fully prior | |||
handle would not turn on. |
| lose charge. The power handle will |
| to storage. | |||
OR |
| gradually lose its charge. |
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After several months of no use, the |
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battery is dead. |
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While using this toothbrush, I see the lights flash and the vibration stops momentarily.
1) The toothbrush has a | 1) None. This is normal operation. |
allowing vibration to pause and the |
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lights to flash every 30 seconds. The |
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quadrant timer guides the user to move |
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to the next quadrant of the mouth. |
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While I am using the toothbrush it shuts off by itself.
1) The toothbrush has a timer that | 1) None. This is normal operation. |
shuts off after 2 minutes of use, the |
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recommended brushing time. |
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Still have questions? Go to www.waterpik.com or call Water Pik, Inc. Customer Service.
