User Guide
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer
Version
Safety Information
Chapter 1 Getting to Know Your Printer
Contents
Safety Notes
Chapter 3 Printing
Chapter 2 Loading Print Media
Certifications
Chapter 5 Troubleshooting
Printer Specifications
Chapter 4 Maintaining the Printer
Appendix C Printer Options
Safety Notes
Safety Notes
Electrical Safety
Do not override or disable electrical or mechanical interlocks
iv DocuPrint C20/NC20 User Guide
Maintenance Safety
Maintenance Safety
Operational Safety
Do not place the printer near a heat source
Safety Notes
Frequent operation of the on/off switch is not recommended
Do not switch off the printer power while printing
Operational Safety
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Chapter 1 Getting to Know Your Printer
Getting to Know Your Printer
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Introduction
Introduction
Print Speed Resolution
Printer Features
PostScript Level 2 emulation 39 compatible plus 36 additional
Printer Features
Resident Fonts The following fonts are included with your printer
75 resident -scalable fonts
The DocuPrint C20/NC20 supports the Windows 95 and
Only one option card can be installed in your printer at a time
The following printing protocols are enabled with the
Chapter 1 Getting to Know Your Printer
Color Matching Systems
Printer Features
ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles
Printer Driver Software
Figure 1.2 Printer Components, Rear View
Printer Components
Figure 1.1 Printer Components, Front View
Front View
A Tri-Port Interface Card to provide support for LocalTalk
Chapter 1 Getting to Know Your Printer
Figure 1.3 Connection Interface Area
1 Standard Parallel Port 2 Optional Tri-Port Interface
Printer Components
Front Cover
Figure 1.4 Print cartridge components
Print Cartridge Components
Printed Documentation
DocuPrint Documentation
User Guide, which is the electronic version of this book
Electronic Documentation
Reader provided on the CD if you do not already have one installed
Chapter 1 Getting to Know Your Printer
Note, Caution and Warning Symbols
DocuPrint Documentation
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Chapter 2 Loading Print Media
Loading Print Media
This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20
Introduction
Paper Selection Guidelines
Selecting Paper
DocuPrint C20/NC20 Paper Recommendations
Loading Paper
“Using the Standard Input Tray” page
“Using the Manual Feed Slot” page “Using Tray 2” page
“Using Letterhead” page
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Using the Standard Input Tray
To Load the Standard Input Tray
Loading Paper
Chapter 2 Loading Print Media
Loading Paper
Go to Step Lift and slide the envelope length guide out toward you
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If you are not using large-size paper, go to Step
Loading Paper
Using the Manual Feed Slot
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To Load the Manual Feed Slot
Loading Paper
Chapter 2 Loading Print Media
Loading Paper
5 Send your job to print
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To Load Tray
capacity
Loading Paper
print material is fully inserted into Tray
Use the paper length indicators printed on the top
Loading Paper
right-hand side of the tray to determine that the
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Loading Paper
Tray Linking
Ready
Printing Multiple Jobs
Changing the
Paper Source
Ready
Paper Source Tray1
Paper Source Manual Paper
Paper Source Manual Env
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Load Manual Plain Paper
Load Manual Plain Envelopes
Printing Multiple Jobs
Place Print
Using Letterhead
Table 2.1 Letterhead Orientation
Paper Source
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Chapter 3 Printing
Printing
Printer Driver
DocuPrint C20/NC20 Printer Drivers
Table 3.1 DocuPrint C20/NC20 printer drivers
Environment
Driver Features Installing CentreWare DP and Printer Drivers
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Using the Control Panel
Using the Control Panel
Figure 3.1 DocuPrint C20/NC20 Control Panel
Control Panel Features
Ready
The Control Panel Display
Busy PCL
Busy PCL Supplies
such as Supplies Menu or Job Menu
Menus
Item Menu
Function
Using the Control Keys
Table 3.2 Control Key Functions
Control Key
Function
Table 3.2 Control Key Functions continued
Using the Control Panel
Control Key
Function
Using the Control Panel
Table 3.2 Control Key Functions continued
Control Key
DocuPrint C20/NC20 Menu Map
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Figure 3.2 DocuPrint C20/NC20 Menu Map
Using the Control Panel
JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU
PARALLEL MENU
Figure 3.2 DocuPrint C20/NC20 Menu Map continued
Using the Control Panel
Chapter 3 Printing
Ready
Printing Menu Settings
To print a menu settings page
Tests Menu
Ready
Printing Menu Settings
Tests Menu Print Menus
Using the Control Panel
e.g., Supplies Menu or Job Menu
Changing Printer Settings
To select a new value as the default setting
Menu
Chapter 3 Printing
Saved
Using the Control Panel
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Maintaining the Printer
Table 4.1 Print cartridge messages
Replacing the Print Cartridges
Change Print Cartridge
Cartridge Carrier
To Position the Print
Change Cartridge
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To Replace the
Print Cartridges
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
Go to the procedure “To Install Print Cartridges” page
Replacing the Print Cartridges
If you are replacing both print cartridges, repeat Steps
Cartridge Carrier Slot
To Install Print Cartridges
Table 4.2 Print cartridges and slots
Cartridge Type
Chapter 4 Maintaining the Printer
LEFT CART TYPE Not Changed
Replacing the Print Cartridges
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LEFT CART TYPE New Standard
Old Hi Capacity
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
RIGHT CART TYPE Not Changed
Not Changed
Replacing the Print Cartridges
Replacing the Print Cartridges
RIGHT CART TYPE New Standard
13 Go to the procedure “To Align the Print Cartridges”
Old Hi Capacity
To Align the Print Cartridges
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Figure 4.1 Print cartridge alignment pattern
The actual test pattern will print more steps then shown above
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
To Change the Alignment Value
Test A Alignment =5
Replacing the Print Cartridges
Alignment Page
To Print an Alignment Test Page
Align Cartridges
Printing
Ready
Cleaning Your Printer
Cleaning the Printheads
To Run the Printhead Test
The printer returns to the ready state after the test page prints
Tests Menu Clean Heads
Tests Menu Cleaning Heads
Cleaning Your Printer
Chapter 4 Maintaining the Printer
Cleaning Your Printer
If the print quality is not satisfactory, continue with Step
position. See the section “To Position the Print Cartridge
Wiping the Printheads
Cleaning Your Printer
When cleaning the color print cartridge, wipe the
Chapter 4 Maintaining the Printer
Cleaning Your Printer
Repeat Steps 3 and 4 for the other print cartridge
counter, see “To Align the Print Cartridges” page
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Cleaning the Cartridge Carrier
Cleaning Your Printer
position. See the section “To Position the Print Cartridge
Chapter 4 Maintaining the Printer
Cleaning Your Printer
counter, see the section “To Align the Print Cartridges”
Run the Printhead Test” page
Storing Print Cartridges
Troubleshooting
Printer Operation Problems
Printer Problems
Make sure PCL SmartSwitch and PS SmartSwitch are set to On
Table 5.1 Printer operation problems
Problem
Action
described in Chapter 2 Loading Print Media
Table 5.1 Printer operation problems continued
Problem
Action
Chapter 5 Troubleshooting
Table 5.1 Printer operation problems continued
Problem
Printer Problems
Action
Table 5.1 Printer operation problems continued
Problem
Printer Problems
Printer Problems
Print Quality Problems
Table 5.2 Print quality problems
Problem
System Administrator Guide for more information
Table 5.2 Print quality problems continued
Problem
Printer Problems
Chapter 5 Troubleshooting
Table 5.2 Print quality problems continued
Problem
Printer Problems
What Causes a Paper Jam?
Paper Jams
Any of the paper sources The output bin
Paper Jams
Possible Paper Jam Areas
Printer Components and Jam Areas
Figure 5.1 Paper Jam Areas
When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam
Pull the paper up and toward you to remove it
To Clear a Jam in the Input Tray
Paper Jams
Lift the output bin and locate the jammed paper inside the input tray
1 Locate the jammed paper in the manual feed slot
To Clear a Jam in the Manual Feed Slot
Chapter 5 Troubleshooting
Paper Jams
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To Clear a Jam in the Output Bin
Paper Jams
1 Locate the jammed paper in Tray
To Clear a Jam in Tray
Chapter 5 Troubleshooting
Paper Jams
30 Color Print
Common Error Messages
Table 5.3 Common error messages
Cause/Action
38 Memory Full
Table 5.3 Common error messages continued
37 Insufficient
Collation Memory
88 Black Print
900-979 Service
88 Color Print
Cartridge Low
Table 5.3 Common error messages continued
Change tray
type size
Tray
Tray 2 only displays if the optional Tray 2 is installed
Load tray
Table 5.3 Common error messages continued
Common Error Messages
Table 5.3 Common error messages continued
Load Manual
Custom Type Name
size
Common Error Messages
To Cancel the Current Print Job
Job Menu Cancel Job
Job Menu
Job Menu
To Reset the Printer and Cancel the Print Job
Job Menu Reset Printer
Chapter 5 Troubleshooting
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Appendix A Printer Specifications A-1
Printer Specifications
Description
Table A.1 DocuPrint C20/NC20 Features
Feature
Printer Specifications
Appendix A Printer Specifications A-3
Table A.1 DocuPrint C20/NC20 Features
Feature
Printer Specifications
A-4 DocuPrint C20/NC20 User Guide
Appendix B Certifications B-1
Certifications
Electronic Emission Notices
Without an External Ethernet Adapter Installed
Reorient or relocate the receiving antenna
European Community EC Directives Conformity
Industry Canada Compliance Statement
Appendix B Certifications B-5
With an External Ethernet Adapter Installed
Electronic Emission Notices
European Community EC Directives Conformity
Industry Canada Compliance Statement
Quick Print Quality
The United Kingdom Telecommunications Act
German Acoustics Statement
Table B.1 1-Meter Average Sound Pressure, dBA
Energy Star
Printer Options
Installing the Paper Tray
Installing the Hard Disk
Option Card Installation
Accessing the System Board from the Right
Go to
Installing Printer Options
Table C.1 Installing Options
Option
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Printer Memory
Printer Memory
Appendix C Printer Options C-5
Accessing the System Board from the Front
Printer Memory
electricity before you touch it
Installing Printer
Memory
Touch something metal to discharge any static
Appendix C Printer Options C-7
Printer Memory
You can hear the memory option click into place
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Closing the System Board from the Front
If you need help, see the Quick Installation Guide
Printer Memory
Flash Memory
Accessing the System Board from the Rear
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Locate the system board access cover
Pull the tab on the access cover until the cover rotates toward you
Flash Memory
Touch something metal to discharge any static
Installing a Flash
in “Accessing the System Board from the Rear” in the
Memory SIMM
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Flash Memory
You can hear the memory SIMM click into place
Appendix C Printer Options C-13
Closing the System Board from the Rear
Flash Memory
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Administrator Guide
Flash Memory
Ethernet network so that it can be shared. The External
External Ethernet Adapter
An External Ethernet Adapter is available for your printer
With this adapter, you can connect your printer to an
To install the External Ethernet Adapter
Installing the External Ethernet Adapter
Tri-Port Interface Card
Installing the Tri-Port Interface Card
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Infrared Adapter
Infrared Adapter
Infrared Adapter
Appendix C Printer Options C-19
Using the
Infrared Adapter
Infrared Adapter
Hard Disk
Installing the
installed at a time
Hard Disk
Appendix C Printer Options C-21
Option Card Installation
Accessing the System Board from the Right
Option Card Installation
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Installing an Option Card
Option Card Installation
Appendix C Printer Options C-23
Option Card Installation
7 Push the card straight into the printer
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Closing the System Board from the Right
Complete the following steps after you install an option card
Option Card Installation
Appendix C Printer Options C-25
Installing the Paper Tray
Input Tray
Input Tray
Continue with “Attaching the Paper Support” on the next page
Input Tray
The paper tray fits straight into the back of the printer
Push the paper tray straight in until it clicks into place
Appendix C Printer Options C-27
Attaching the Paper Support
Input Tray
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DocuPrint C20/NC20 User Guide
Index
See Printer cleaning
See Control Panel, Control keys
Hard Disk C-20, C-21 C-24
Installing C-20, C-21 C-24
Opening 1-12, 2-6, 2-10
See Standard input tray or Tray
DocuPrint C20/NC20 User Guide
See Installation, Options
DocuPrint C20/NC20 User Guide
Numerics
Also see Printer problems
See Standard input tray
