User Guide
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer
Version
 Safety Information
 Chapter 1  Getting to Know Your Printer
Contents
Safety Notes
 Chapter 3 Printing
Chapter 2 Loading Print Media
 Printer Specifications
Chapter 5  Troubleshooting
Chapter 4  Maintaining the Printer
Certifications
 Appendix C Printer Options
 Safety Notes
Safety Notes
 Electrical Safety
 Do not override or disable electrical or mechanical interlocks
 iv  DocuPrint C20/NC20 User Guide
Maintenance Safety
Maintenance Safety
 Operational Safety
 Do not place the printer near a heat source
 Do not switch off the printer power while printing
Frequent operation of the on/off switch is not recommended
Keep hands, hair, and neckties away from the exit feed rollers
Do not open the Top Cover while printing
 viii DocuPrint C20/NC20 User Guide
 Chapter 1 Getting to Know Your Printer
Getting to Know Your Printer
 1-2  DocuPrint C20/NC20 User Guide
Introduction
Introduction
 Print Speed Resolution
Printer Features
 75 resident -scalable fonts
Resident Fonts The following fonts are included with your printer
PostScript Level 2 emulation 39 compatible plus 36 additional
PCL emulation 45 LaserJet compatible plus 30 additional in PCL
 The DocuPrint C20/NC20 supports the Windows 95 and
Only one option card can be installed in your printer at a time
 The following printing protocols are enabled with the
 ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles
Color Matching Systems
 Printer Driver Software
 Figure 1.1 Printer Components, Front View
Printer Components
Front View
Figure 1.2 Printer Components, Rear View
 A Tri-Port Interface Card to provide support for LocalTalk
 1 Standard Parallel Port 2 Optional Tri-Port Interface
Figure 1.3 Connection Interface Area
 Front Cover
 Figure 1.4 Print cartridge components
Print Cartridge Components
 Printed Documentation
DocuPrint Documentation
 User Guide, which is the electronic version of this book
Electronic Documentation
 Reader provided on the CD if you do not already have one installed
 Note, Caution and Warning Symbols
 1-18  DocuPrint C20/NC20 User Guide
 Chapter 2 Loading Print Media
Loading Print Media
 This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20
 Paper Selection Guidelines
Selecting Paper
 DocuPrint C20/NC20 Paper Recommendations
 “Using the Manual Feed Slot” page “Using Tray 2” page
“Using the Standard Input Tray” page
“Using Letterhead” page
Loading Paper
 2-6  DocuPrint C20/NC20 User Guide
Using the Standard Input Tray
To Load the Standard Input Tray
 Go to Step Lift and slide the envelope length guide out toward you
 2-8  DocuPrint C20/NC20 User Guide
If you are not using large-size paper, go to Step
 Using the Manual Feed Slot
 2-10  DocuPrint C20/NC20 User Guide
To Load the Manual Feed Slot
 5 Send your job to print
 2-12  DocuPrint C20/NC20 User Guide
To Load Tray
capacity
 print material is fully inserted into Tray
Use the paper length indicators printed on the top
right-hand side of the tray to determine that the
 2-14  DocuPrint C20/NC20 User Guide
 Tray Linking
 Changing the
Printing Multiple Jobs
Paper Source
Ready
 Paper Source Manual Env
Paper Source Tray1
Paper Source Manual Paper
 2-18  DocuPrint C20/NC20 User Guide
Load Manual Plain Paper
Load Manual Plain Envelopes
 Table 2.1 Letterhead Orientation
Using Letterhead
Paper Source
Place Print
 2-20  DocuPrint C20/NC20 User Guide
 Chapter 3 Printing
Printing
 Table 3.1 DocuPrint C20/NC20 printer drivers
DocuPrint C20/NC20 Printer Drivers
Environment
Printer Driver
 Driver Features Installing CentreWare DP and Printer Drivers
 3-4 DocuPrint C20/NC20 User Guide
Using the Control Panel
Using the Control Panel
 Figure 3.1 DocuPrint C20/NC20 Control Panel
Control Panel Features
 Busy PCL Supplies
The Control Panel Display
Busy PCL
 such as Supplies Menu or Job Menu
Menus
Item Menu
 Table 3.2 Control Key Functions
Using the Control Keys
Control Key
Function
 Table 3.2 Control Key Functions continued
 3-10 DocuPrint C20/NC20 User Guide
 DocuPrint C20/NC20 Menu Map
 JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU
Figure 3.2 DocuPrint C20/NC20 Menu Map
3-12  DocuPrint C20/NC20 User Guide
SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU
 PARALLEL MENU
Figure 3.2 DocuPrint C20/NC20 Menu Map continued
SERIAL MENU
INFRARED MENU
 Tests Menu
Printing Menu Settings
To print a menu settings page
 Tests Menu Print Menus
Printing Menu Settings
 To select a new value as the default setting
Changing Printer Settings
Menu
e.g., Supplies Menu or Job Menu
 Saved
 3-18  DocuPrint C20/NC20 User Guide
 Maintaining the Printer
 Table 4.1 Print cartridge messages
Replacing the Print Cartridges
 To Position the Print
Cartridge Carrier
Change Cartridge
Change Print Cartridge
 4-4  DocuPrint C20/NC20 User Guide
To Replace the
Print Cartridges
 If you are replacing both print cartridges, repeat Steps
Go to the procedure “To Install Print Cartridges” page
 Table 4.2 Print cartridges and slots
To Install Print Cartridges
Cartridge Type
Cartridge Carrier Slot
 LEFT CART TYPE Not Changed
 4-8  DocuPrint C20/NC20 User Guide
LEFT CART TYPE New Standard
Old Hi Capacity
 Not Changed
RIGHT CART TYPE Not Changed
 4-10  DocuPrint C20/NC20 User Guide
RIGHT CART TYPE New Standard
13 Go to the procedure “To Align the Print Cartridges”
 To Align the Print Cartridges
 4-12  DocuPrint C20/NC20 User Guide
Figure 4.1 Print cartridge alignment pattern
The actual test pattern will print more steps then shown above
 Test A Alignment =5
To Change the Alignment Value
 Align Cartridges
To Print an Alignment Test Page
Printing
Alignment Page
 To Run the Printhead Test
Cleaning Your Printer
Cleaning the Printheads
 Tests Menu Cleaning Heads
Tests Menu Clean Heads
The printer returns to the ready state after the test page prints
4-16  DocuPrint C20/NC20 User Guide
 If the print quality is not satisfactory, continue with Step
 When cleaning the color print cartridge, wipe the
Wiping the Printheads
position. See the section  “To Position the Print Cartridge
printheads in one direction so the colors do not
 counter, see “To Align the Print Cartridges” page
Repeat Steps 3 and 4 for the other print cartridge
 4-20  DocuPrint C20/NC20 User Guide
Cleaning the Cartridge Carrier
 Run the Printhead Test” page
counter, see the section “To Align the Print Cartridges”
 Storing Print Cartridges
 Troubleshooting
 Printer Operation Problems
Printer Problems
 Problem
Table 5.1 Printer operation problems
Action
Make sure PCL SmartSwitch and PS SmartSwitch are set to On
 5-4  DocuPrint C20/NC20 User Guide
Table 5.1 Printer operation problems continued
described in Chapter 2 Loading Print Media
 Printer Problems
 5-6  DocuPrint C20/NC20 User Guide
Chapter 4 Maintaining the Printer for more information
 Print Cartridges” page
Print Quality Problems
Table 5.2 Print quality problems
 5-8  DocuPrint C20/NC20 User Guide
Table 5.2 Print quality problems continued
System Administrator Guide for more information
 Problem
 What Causes a Paper Jam?
Paper Jams
 Any of the paper sources The output bin
 Printer Components and Jam Areas
Possible Paper Jam Areas
Figure 5.1 Paper Jam Areas
1 Manual Feed Slot
 When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam
 Lift the output bin and locate the jammed paper inside the input tray
To Clear a Jam in the Input Tray
Pull the paper up and toward you to remove it
Lower the output bin
 2 Pull the paper straight up and remove it
To Clear a Jam in the Manual Feed Slot
1 Locate the jammed paper in the manual feed slot
 5-16  DocuPrint C20/NC20 User Guide
To Clear a Jam in the Output Bin
 2 Pull the paper up and toward you to remove it
To Clear a Jam in Tray
1 Locate the jammed paper in Tray
 Table 5.3 Common error messages
Common Error Messages
Cause/Action
30 Color Print
 37 Insufficient
Table 5.3 Common error messages continued
Collation Memory
38 Memory Full
 88 Color Print
900-979 Service
Cartridge Low
88 Black Print
 type size
Change tray
Tray
Tray 2 only displays if the optional Tray 2 is installed
 5-22  DocuPrint C20/NC20 User Guide
Load tray
 size
Load Manual
Custom Type Name
 Job Menu Cancel Job
To Cancel the Current Print Job
Job Menu
5-24  DocuPrint C20/NC20 User Guide
 Job Menu Reset Printer
To Reset the Printer and Cancel the Print Job
 5-26  DocuPrint C20/NC20 User Guide
 Appendix A Printer Specifications A-1
Printer Specifications
 Feature
Table A.1 DocuPrint C20/NC20 Features
Printer Specifications
A-2  DocuPrint C20/NC20 User Guide
 Appendix A Printer Specifications  A-3
 A-4  DocuPrint C20/NC20 User Guide
 Appendix B Certifications  B-1
Certifications
 Electronic Emission Notices
Without an External Ethernet Adapter Installed
 Reorient or relocate the receiving antenna
 European Community EC Directives Conformity
Industry Canada Compliance Statement
 Appendix B Certifications  B-5
With an External Ethernet Adapter Installed
 European Community EC Directives Conformity
 German Acoustics Statement
The United Kingdom Telecommunications Act
Table B.1 1-Meter Average Sound Pressure, dBA
Quick Print Quality
 Energy Star
 Printer Options
 Option Card Installation
Installing the Hard Disk
Accessing the System Board from the Right
Installing the Paper Tray
 Table C.1 Installing Options
Installing Printer Options
Option
Go to
 C-4  DocuPrint C20/NC20 User Guide
Printer Memory
Printer Memory
 Appendix C Printer Options  C-5
Accessing the System Board from the Front
 Memory
Installing Printer
Touch something metal to discharge any static
electricity before you touch it
 Appendix C Printer Options  C-7
You can hear the memory option click into place
 C-8  DocuPrint C20/NC20 User Guide
Closing the System Board from the Front
If you need help, see the Quick Installation Guide
 Flash Memory
Accessing the System Board from the Rear
 C-10  DocuPrint C20/NC20 User Guide
Locate the system board access cover
Pull the tab on the access cover until the cover rotates toward you
 in “Accessing the System Board from the Rear” in the
Installing a Flash
Memory SIMM
Appendix C Printer Options  C-11
 C-12  DocuPrint C20/NC20 User Guide
You can hear the memory SIMM click into place
 Appendix C Printer Options  C-13
Closing the System Board from the Rear
 C-14  DocuPrint C20/NC20 User Guide
Administrator Guide
 An External Ethernet Adapter is available for your printer
External Ethernet Adapter
With this adapter, you can connect your printer to an
Ethernet network so that it can be shared. The External
 To install the External Ethernet Adapter
Installing the External Ethernet Adapter
 Tri-Port Interface Card
Installing the Tri-Port Interface Card
 Infrared Adapter
Infrared Adapter
Infrared Adapter
C-18  DocuPrint C20/NC20 User Guide
 Appendix C Printer Options  C-19
Using the
Infrared Adapter
 installed at a time
Installing the
Hard Disk
Hard Disk
 Accessing the System Board from the Right
Option Card Installation
Option Card Installation
Appendix C Printer Options  C-21
 C-22  DocuPrint C20/NC20 User Guide
Installing an Option Card
 Appendix C Printer Options  C-23
7 Push the card straight into the printer
 C-24  DocuPrint C20/NC20 User Guide
Closing the System Board from the Right
Complete the following steps after you install an option card
 Input Tray
Installing the Paper Tray
Input Tray
Appendix C Printer Options  C-25
 Push the paper tray straight in until it clicks into place
The paper tray fits straight into the back of the printer
Continue with “Attaching the Paper Support” on the next page
C-26  DocuPrint C20/NC20 User Guide
 Appendix C Printer Options  C-27
Attaching the Paper Support
 C-28 DocuPrint C20/NC20 User Guide
 See Control Panel, Control keys
Index
See Printer cleaning
 Opening  1-12, 2-6, 2-10
Installing  C-20, C-21  C-24
See Standard input tray or Tray
Hard Disk  C-20, C-21  C-24
 See Installation, Options
 See Standard input tray
Numerics
Also see Printer problems