Manuals / Xerox / Computer Equipment / Printer

Xerox NC20 manual Reader provided on the CD if you do not already have one installed

Models: C20 NC20

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DocuPrint Documentation

Using the CDs The documentation on the DocuPrint CD is provided as PDF files. These can be viewed with the Adobe Acrobat

Reader (provided on the CD if you do not already have one installed).

These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is cross-referenced. Simply move the cursor over a hypertext link and it changes to a pointing finger. Then click on the link to jump to the link’s destination.

The PDF files also enable you to print the specific pages you need, rather than printing an entire chapter or manual.

Both the DocuPrint CD and the Printer Management Software CD are provided with installation booklets in their respective jewel cases. You can also refer to the ReadMe files on the CDs for more information.

1-16 ❖ DocuPrint C20/NC20 User Guide

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Xerox NC20 manual Reader provided on the CD if you do not already have one installed

Contents

The Xerox DocuPrint C20/NC20 Color Ink Jet Printer VersionUser Guide Safety Information Contents Safety NotesChapter 1 Getting to Know Your Printer Chapter 2 Loading Print Media Chapter 3 PrintingChapter 4 Maintaining the Printer Chapter 5 TroubleshootingPrinter Specifications CertificationsAppendix C Printer Options Safety Notes Safety NotesElectrical Safety Do not override or disable electrical or mechanical interlocks Maintenance Safety Maintenance Safetyiv DocuPrint C20/NC20 User Guide Operational Safety Do not place the printer near a heat source Operational Safety Frequent operation of the on/off switch is not recommendedDo not switch off the printer power while printing Safety Notesviii DocuPrint C20/NC20 User Guide Getting to Know Your Printer Chapter 1 Getting to Know Your PrinterIntroduction Introduction1-2 DocuPrint C20/NC20 User Guide Printer Features Print Speed Resolution75 resident -scalable fonts Printer FeaturesResident Fonts The following fonts are included with your printer PostScript Level 2 emulation 39 compatible plus 36 additionalOnly one option card can be installed in your printer at a time The DocuPrint C20/NC20 supports the Windows 95 andThe following printing protocols are enabled with the ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Color Matching SystemsPrinter Features Chapter 1 Getting to Know Your PrinterPrinter Driver Software Front View Printer ComponentsFigure 1.1 Printer Components, Front View Figure 1.2 Printer Components, Rear ViewA Tri-Port Interface Card to provide support for LocalTalk Printer Components Figure 1.3 Connection Interface Area1 Standard Parallel Port 2 Optional Tri-Port Interface Chapter 1 Getting to Know Your PrinterFront Cover Print Cartridge Components Figure 1.4 Print cartridge componentsDocuPrint Documentation Printed DocumentationElectronic Documentation User Guide, which is the electronic version of this bookReader provided on the CD if you do not already have one installed Note, Caution and Warning Symbols DocuPrint DocumentationChapter 1 Getting to Know Your Printer 1-18 DocuPrint C20/NC20 User Guide Loading Print Media Chapter 2 Loading Print MediaIntroduction This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20Selecting Paper Paper Selection GuidelinesDocuPrint C20/NC20 Paper Recommendations “Using Letterhead” page “Using the Standard Input Tray” page“Using the Manual Feed Slot” page “Using Tray 2” page Loading PaperLoading Paper Using the Standard Input TrayTo Load the Standard Input Tray 2-6 DocuPrint C20/NC20 User GuideLoading Paper Go to Step Lift and slide the envelope length guide out toward youChapter 2 Loading Print Media If you are not using large-size paper, go to Step Loading Paper2-8 DocuPrint C20/NC20 User Guide Using the Manual Feed Slot To Load the Manual Feed Slot Loading Paper2-10 DocuPrint C20/NC20 User Guide Loading Paper 5 Send your job to printChapter 2 Loading Print Media Loading Paper To Load Traycapacity 2-12 DocuPrint C20/NC20 User Guideright-hand side of the tray to determine that the Use the paper length indicators printed on the topLoading Paper print material is fully inserted into TrayLoading Paper 2-14 DocuPrint C20/NC20 User GuideTray Linking Paper Source Printing Multiple JobsChanging the ReadyPaper Source Manual Env Paper Source Tray1Paper Source Manual Paper ReadyPrinting Multiple Jobs Load Manual Plain PaperLoad Manual Plain Envelopes 2-18 DocuPrint C20/NC20 User GuidePaper Source Using LetterheadTable 2.1 Letterhead Orientation Place Print2-20 DocuPrint C20/NC20 User Guide Printing Chapter 3 PrintingEnvironment DocuPrint C20/NC20 Printer DriversTable 3.1 DocuPrint C20/NC20 printer drivers Printer DriverDriver Features Installing CentreWare DP and Printer Drivers Using the Control Panel Using the Control Panel3-4 DocuPrint C20/NC20 User Guide Control Panel Features Figure 3.1 DocuPrint C20/NC20 Control PanelBusy PCL Supplies The Control Panel DisplayBusy PCL ReadyMenus Item Menusuch as Supplies Menu or Job Menu Control Key Using the Control KeysTable 3.2 Control Key Functions FunctionControl Key Table 3.2 Control Key Functions continuedUsing the Control Panel FunctionControl Key Using the Control PanelTable 3.2 Control Key Functions continued FunctionDocuPrint C20/NC20 Menu Map JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU Figure 3.2 DocuPrint C20/NC20 Menu MapUsing the Control Panel 3-12 DocuPrint C20/NC20 User GuideChapter 3 Printing Figure 3.2 DocuPrint C20/NC20 Menu Map continuedUsing the Control Panel PARALLEL MENUTests Menu Printing Menu SettingsTo print a menu settings page ReadyUsing the Control Panel Printing Menu SettingsTests Menu Print Menus ReadyMenu Changing Printer SettingsTo select a new value as the default setting e.g., Supplies Menu or Job MenuSaved Using the Control PanelChapter 3 Printing 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Replacing the Print Cartridges Table 4.1 Print cartridge messagesChange Cartridge Cartridge CarrierTo Position the Print Change Print CartridgeReplacing the Print Cartridges To Replace thePrint Cartridges 4-4 DocuPrint C20/NC20 User GuideIf you are replacing both print cartridges, repeat Steps Go to the procedure “To Install Print Cartridges” pageReplacing the Print Cartridges Chapter 4 Maintaining the PrinterCartridge Type To Install Print CartridgesTable 4.2 Print cartridges and slots Cartridge Carrier SlotLEFT CART TYPE Not Changed Replacing the Print CartridgesChapter 4 Maintaining the Printer Replacing the Print Cartridges LEFT CART TYPE New StandardOld Hi Capacity 4-8 DocuPrint C20/NC20 User GuideReplacing the Print Cartridges RIGHT CART TYPE Not ChangedNot Changed Chapter 4 Maintaining the PrinterOld Hi Capacity RIGHT CART TYPE New Standard13 Go to the procedure “To Align the Print Cartridges” Replacing the Print CartridgesTo Align the Print Cartridges Replacing the Print Cartridges Figure 4.1 Print cartridge alignment patternThe actual test pattern will print more steps then shown above 4-12 DocuPrint C20/NC20 User GuideReplacing the Print Cartridges To Change the Alignment ValueTest A Alignment =5 Chapter 4 Maintaining the PrinterPrinting To Print an Alignment Test PageAlign Cartridges Alignment PageTo Run the Printhead Test Cleaning Your PrinterCleaning the Printheads ReadyCleaning Your Printer Tests Menu Clean HeadsTests Menu Cleaning Heads The printer returns to the ready state after the test page printsCleaning Your Printer If the print quality is not satisfactory, continue with StepChapter 4 Maintaining the Printer When cleaning the color print cartridge, wipe the Wiping the PrintheadsCleaning Your Printer position. See the section “To Position the Print Cartridgecounter, see “To Align the Print Cartridges” page Cleaning Your PrinterRepeat Steps 3 and 4 for the other print cartridge Chapter 4 Maintaining the Printerposition. See the section “To Position the Print Cartridge Cleaning the Cartridge CarrierCleaning Your Printer 4-20 DocuPrint C20/NC20 User GuideRun the Printhead Test” page Cleaning Your Printercounter, see the section “To Align the Print Cartridges” Chapter 4 Maintaining the PrinterStoring Print Cartridges Troubleshooting Printer Problems Printer Operation ProblemsAction Table 5.1 Printer operation problemsProblem Make sure PCL SmartSwitch and PS SmartSwitch are set to OnAction Table 5.1 Printer operation problems continuedProblem described in Chapter 2 Loading Print MediaPrinter Problems Table 5.1 Printer operation problems continuedProblem Chapter 5 TroubleshootingPrinter Problems Table 5.1 Printer operation problems continuedProblem ActionProblem Print Quality ProblemsTable 5.2 Print quality problems Printer ProblemsPrinter Problems Table 5.2 Print quality problems continuedProblem System Administrator Guide for more informationPrinter Problems Table 5.2 Print quality problems continuedProblem Chapter 5 TroubleshootingPaper Jams What Causes a Paper Jam?Any of the paper sources The output bin Figure 5.1 Paper Jam Areas Possible Paper Jam AreasPrinter Components and Jam Areas Paper JamsWhen a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam Lift the output bin and locate the jammed paper inside the input tray To Clear a Jam in the Input TrayPaper Jams Pull the paper up and toward you to remove itPaper Jams To Clear a Jam in the Manual Feed SlotChapter 5 Troubleshooting 1 Locate the jammed paper in the manual feed slotTo Clear a Jam in the Output Bin Paper Jams5-16 DocuPrint C20/NC20 User Guide Paper Jams To Clear a Jam in TrayChapter 5 Troubleshooting 1 Locate the jammed paper in TrayCause/Action Common Error MessagesTable 5.3 Common error messages 30 Color PrintCollation Memory Table 5.3 Common error messages continued37 Insufficient 38 Memory FullCartridge Low 900-979 Service88 Color Print 88 Black PrintTray Change traytype size Table 5.3 Common error messages continuedCommon Error Messages Load trayTable 5.3 Common error messages continued Tray 2 only displays if the optional Tray 2 is installedsize Load ManualCustom Type Name Table 5.3 Common error messages continuedJob Menu To Cancel the Current Print JobJob Menu Cancel Job Common Error MessagesChapter 5 Troubleshooting To Reset the Printer and Cancel the Print JobJob Menu Reset Printer Job Menu5-26 DocuPrint C20/NC20 User Guide Printer Specifications Appendix A Printer Specifications A-1Printer Specifications Table A.1 DocuPrint C20/NC20 FeaturesFeature DescriptionPrinter Specifications Table A.1 DocuPrint C20/NC20 FeaturesFeature Appendix A Printer Specifications A-3A-4 DocuPrint C20/NC20 User Guide Certifications Appendix B Certifications B-1Without an External Ethernet Adapter Installed Electronic Emission NoticesReorient or relocate the receiving antenna Industry Canada Compliance Statement European Community EC Directives ConformityWith an External Ethernet Adapter Installed Electronic Emission NoticesAppendix B Certifications B-5 Industry Canada Compliance Statement European Community EC Directives ConformityTable B.1 1-Meter Average Sound Pressure, dBA The United Kingdom Telecommunications ActGerman Acoustics Statement Quick Print QualityEnergy Star Printer Options Accessing the System Board from the Right Installing the Hard DiskOption Card Installation Installing the Paper TrayOption Installing Printer OptionsTable C.1 Installing Options Go toPrinter Memory Printer MemoryC-4 DocuPrint C20/NC20 User Guide Accessing the System Board from the Front Printer MemoryAppendix C Printer Options C-5 Touch something metal to discharge any static Installing PrinterMemory electricity before you touch itPrinter Memory You can hear the memory option click into placeAppendix C Printer Options C-7 Printer Memory Closing the System Board from the FrontIf you need help, see the Quick Installation Guide C-8 DocuPrint C20/NC20 User GuideAccessing the System Board from the Rear Flash MemoryFlash Memory Locate the system board access coverPull the tab on the access cover until the cover rotates toward you C-10 DocuPrint C20/NC20 User GuideMemory SIMM Installing a Flashin “Accessing the System Board from the Rear” in the Touch something metal to discharge any staticFlash Memory You can hear the memory SIMM click into placeC-12 DocuPrint C20/NC20 User Guide Closing the System Board from the Rear Flash MemoryAppendix C Printer Options C-13 Administrator Guide Flash MemoryC-14 DocuPrint C20/NC20 User Guide With this adapter, you can connect your printer to an External Ethernet AdapterAn External Ethernet Adapter is available for your printer Ethernet network so that it can be shared. The ExternalInstalling the External Ethernet Adapter To install the External Ethernet AdapterInstalling the Tri-Port Interface Card Tri-Port Interface CardInfrared Adapter Infrared AdapterInfrared Adapter C-18 DocuPrint C20/NC20 User GuideInfrared Adapter Using theInfrared Adapter Appendix C Printer Options C-19Hard Disk Installing theinstalled at a time Hard DiskOption Card Installation Option Card InstallationAccessing the System Board from the Right Appendix C Printer Options C-21Installing an Option Card Option Card InstallationC-22 DocuPrint C20/NC20 User Guide Option Card Installation 7 Push the card straight into the printerAppendix C Printer Options C-23 Option Card Installation Closing the System Board from the RightComplete the following steps after you install an option card C-24 DocuPrint C20/NC20 User GuideInput Tray Installing the Paper TrayInput Tray Appendix C Printer Options C-25Push the paper tray straight in until it clicks into place Input TrayThe paper tray fits straight into the back of the printer Continue with “Attaching the Paper Support” on the next pageAttaching the Paper Support Input TrayAppendix C Printer Options C-27 C-28 DocuPrint C20/NC20 User Guide See Control Panel, Control keys IndexSee Printer cleaning DocuPrint C20/NC20 User GuideSee Standard input tray or Tray Installing C-20, C-21 C-24Opening 1-12, 2-6, 2-10 Hard Disk C-20, C-21 C-24See Installation, Options DocuPrint C20/NC20 User GuideSee Standard input tray NumericsAlso see Printer problems DocuPrint C20/NC20 User Guide