Version
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer
User Guide
Safety Information
Safety Notes
Contents
Chapter 1 Getting to Know Your Printer
Chapter 2 Loading Print Media
Chapter 3 Printing
Chapter 5 Troubleshooting
Printer Specifications
Chapter 4 Maintaining the Printer
Certifications
Appendix C Printer Options
Safety Notes
Safety Notes
Electrical Safety
Do not override or disable electrical or mechanical interlocks
Maintenance Safety
Maintenance Safety
iv DocuPrint C20/NC20 User Guide
Operational Safety
Do not place the printer near a heat source
Frequent operation of the on/off switch is not recommended
Do not switch off the printer power while printing
Operational Safety
Safety Notes
viii DocuPrint C20/NC20 User Guide
Getting to Know Your Printer
Chapter 1 Getting to Know Your Printer
Introduction
Introduction
1-2 DocuPrint C20/NC20 User Guide
Printer Features
Print Speed Resolution
Printer Features
Resident Fonts The following fonts are included with your printer
75 resident -scalable fonts
PostScript Level 2 emulation 39 compatible plus 36 additional
Only one option card can be installed in your printer at a time
The DocuPrint C20/NC20 supports the Windows 95 and
The following printing protocols are enabled with the
Color Matching Systems
Printer Features
ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles
Chapter 1 Getting to Know Your Printer
Printer Driver Software
Printer Components
Figure 1.1 Printer Components, Front View
Front View
Figure 1.2 Printer Components, Rear View
A Tri-Port Interface Card to provide support for LocalTalk
Figure 1.3 Connection Interface Area
1 Standard Parallel Port 2 Optional Tri-Port Interface
Printer Components
Chapter 1 Getting to Know Your Printer
Front Cover
Print Cartridge Components
Figure 1.4 Print cartridge components
DocuPrint Documentation
Printed Documentation
Electronic Documentation
User Guide, which is the electronic version of this book
Reader provided on the CD if you do not already have one installed
DocuPrint Documentation
Note, Caution and Warning Symbols
Chapter 1 Getting to Know Your Printer
1-18 DocuPrint C20/NC20 User Guide
Loading Print Media
Chapter 2 Loading Print Media
Introduction
This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20
Selecting Paper
Paper Selection Guidelines
DocuPrint C20/NC20 Paper Recommendations
“Using the Standard Input Tray” page
“Using the Manual Feed Slot” page “Using Tray 2” page
“Using Letterhead” page
Loading Paper
Using the Standard Input Tray
To Load the Standard Input Tray
Loading Paper
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Go to Step Lift and slide the envelope length guide out toward you
Loading Paper
Chapter 2 Loading Print Media
Loading Paper
If you are not using large-size paper, go to Step
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Using the Manual Feed Slot
Loading Paper
To Load the Manual Feed Slot
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5 Send your job to print
Loading Paper
Chapter 2 Loading Print Media
To Load Tray
capacity
Loading Paper
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Use the paper length indicators printed on the top
Loading Paper
right-hand side of the tray to determine that the
print material is fully inserted into Tray
Loading Paper
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Tray Linking
Printing Multiple Jobs
Changing the
Paper Source
Ready
Paper Source Tray1
Paper Source Manual Paper
Paper Source Manual Env
Ready
Load Manual Plain Paper
Load Manual Plain Envelopes
Printing Multiple Jobs
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Using Letterhead
Table 2.1 Letterhead Orientation
Paper Source
Place Print
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Printing
Chapter 3 Printing
DocuPrint C20/NC20 Printer Drivers
Table 3.1 DocuPrint C20/NC20 printer drivers
Environment
Printer Driver
Driver Features Installing CentreWare DP and Printer Drivers
Using the Control Panel
Using the Control Panel
3-4 DocuPrint C20/NC20 User Guide
Control Panel Features
Figure 3.1 DocuPrint C20/NC20 Control Panel
The Control Panel Display
Busy PCL
Busy PCL Supplies
Ready
Item Menu
Menus
such as Supplies Menu or Job Menu
Using the Control Keys
Table 3.2 Control Key Functions
Control Key
Function
Table 3.2 Control Key Functions continued
Using the Control Panel
Control Key
Function
Using the Control Panel
Table 3.2 Control Key Functions continued
Control Key
Function
DocuPrint C20/NC20 Menu Map
Figure 3.2 DocuPrint C20/NC20 Menu Map
Using the Control Panel
JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU
3-12 DocuPrint C20/NC20 User Guide
Figure 3.2 DocuPrint C20/NC20 Menu Map continued
Using the Control Panel
Chapter 3 Printing
PARALLEL MENU
Printing Menu Settings
To print a menu settings page
Tests Menu
Ready
Printing Menu Settings
Tests Menu Print Menus
Using the Control Panel
Ready
Changing Printer Settings
To select a new value as the default setting
Menu
e.g., Supplies Menu or Job Menu
Using the Control Panel
Saved
Chapter 3 Printing
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Maintaining the Printer
Replacing the Print Cartridges
Table 4.1 Print cartridge messages
Cartridge Carrier
To Position the Print
Change Cartridge
Change Print Cartridge
To Replace the
Print Cartridges
Replacing the Print Cartridges
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Go to the procedure “To Install Print Cartridges” page
Replacing the Print Cartridges
If you are replacing both print cartridges, repeat Steps
Chapter 4 Maintaining the Printer
To Install Print Cartridges
Table 4.2 Print cartridges and slots
Cartridge Type
Cartridge Carrier Slot
Replacing the Print Cartridges
LEFT CART TYPE Not Changed
Chapter 4 Maintaining the Printer
LEFT CART TYPE New Standard
Old Hi Capacity
Replacing the Print Cartridges
4-8 DocuPrint C20/NC20 User Guide
RIGHT CART TYPE Not Changed
Not Changed
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
RIGHT CART TYPE New Standard
13 Go to the procedure “To Align the Print Cartridges”
Old Hi Capacity
Replacing the Print Cartridges
To Align the Print Cartridges
Figure 4.1 Print cartridge alignment pattern
The actual test pattern will print more steps then shown above
Replacing the Print Cartridges
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To Change the Alignment Value
Test A Alignment =5
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
To Print an Alignment Test Page
Align Cartridges
Printing
Alignment Page
Cleaning Your Printer
Cleaning the Printheads
To Run the Printhead Test
Ready
Tests Menu Clean Heads
Tests Menu Cleaning Heads
Cleaning Your Printer
The printer returns to the ready state after the test page prints
If the print quality is not satisfactory, continue with Step
Cleaning Your Printer
Chapter 4 Maintaining the Printer
Wiping the Printheads
Cleaning Your Printer
When cleaning the color print cartridge, wipe the
position. See the section “To Position the Print Cartridge
Cleaning Your Printer
Repeat Steps 3 and 4 for the other print cartridge
counter, see “To Align the Print Cartridges” page
Chapter 4 Maintaining the Printer
Cleaning the Cartridge Carrier
Cleaning Your Printer
position. See the section “To Position the Print Cartridge
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Cleaning Your Printer
counter, see the section “To Align the Print Cartridges”
Run the Printhead Test” page
Chapter 4 Maintaining the Printer
Storing Print Cartridges
Troubleshooting
Printer Problems
Printer Operation Problems
Table 5.1 Printer operation problems
Problem
Action
Make sure PCL SmartSwitch and PS SmartSwitch are set to On
Table 5.1 Printer operation problems continued
Problem
Action
described in Chapter 2 Loading Print Media
Table 5.1 Printer operation problems continued
Problem
Printer Problems
Chapter 5 Troubleshooting
Table 5.1 Printer operation problems continued
Problem
Printer Problems
Action
Print Quality Problems
Table 5.2 Print quality problems
Problem
Printer Problems
Table 5.2 Print quality problems continued
Problem
Printer Problems
System Administrator Guide for more information
Table 5.2 Print quality problems continued
Problem
Printer Problems
Chapter 5 Troubleshooting
Paper Jams
What Causes a Paper Jam?
Any of the paper sources The output bin
Possible Paper Jam Areas
Printer Components and Jam Areas
Figure 5.1 Paper Jam Areas
Paper Jams
When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam
To Clear a Jam in the Input Tray
Paper Jams
Lift the output bin and locate the jammed paper inside the input tray
Pull the paper up and toward you to remove it
To Clear a Jam in the Manual Feed Slot
Chapter 5 Troubleshooting
Paper Jams
1 Locate the jammed paper in the manual feed slot
Paper Jams
To Clear a Jam in the Output Bin
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To Clear a Jam in Tray
Chapter 5 Troubleshooting
Paper Jams
1 Locate the jammed paper in Tray
Common Error Messages
Table 5.3 Common error messages
Cause/Action
30 Color Print
Table 5.3 Common error messages continued
37 Insufficient
Collation Memory
38 Memory Full
900-979 Service
88 Color Print
Cartridge Low
88 Black Print
Change tray
type size
Tray
Table 5.3 Common error messages continued
Load tray
Table 5.3 Common error messages continued
Common Error Messages
Tray 2 only displays if the optional Tray 2 is installed
Load Manual
Custom Type Name
size
Table 5.3 Common error messages continued
To Cancel the Current Print Job
Job Menu Cancel Job
Job Menu
Common Error Messages
To Reset the Printer and Cancel the Print Job
Job Menu Reset Printer
Chapter 5 Troubleshooting
Job Menu
5-26 DocuPrint C20/NC20 User Guide
Printer Specifications
Appendix A Printer Specifications A-1
Table A.1 DocuPrint C20/NC20 Features
Feature
Printer Specifications
Description
Table A.1 DocuPrint C20/NC20 Features
Feature
Printer Specifications
Appendix A Printer Specifications A-3
A-4 DocuPrint C20/NC20 User Guide
Certifications
Appendix B Certifications B-1
Without an External Ethernet Adapter Installed
Electronic Emission Notices
Reorient or relocate the receiving antenna
Industry Canada Compliance Statement
European Community EC Directives Conformity
Electronic Emission Notices
With an External Ethernet Adapter Installed
Appendix B Certifications B-5
Industry Canada Compliance Statement
European Community EC Directives Conformity
The United Kingdom Telecommunications Act
German Acoustics Statement
Table B.1 1-Meter Average Sound Pressure, dBA
Quick Print Quality
Energy Star
Printer Options
Installing the Hard Disk
Option Card Installation
Accessing the System Board from the Right
Installing the Paper Tray
Installing Printer Options
Table C.1 Installing Options
Option
Go to
Printer Memory
Printer Memory
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Printer Memory
Accessing the System Board from the Front
Appendix C Printer Options C-5
Installing Printer
Memory
Touch something metal to discharge any static
electricity before you touch it
You can hear the memory option click into place
Printer Memory
Appendix C Printer Options C-7
Closing the System Board from the Front
If you need help, see the Quick Installation Guide
Printer Memory
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Accessing the System Board from the Rear
Flash Memory
Locate the system board access cover
Pull the tab on the access cover until the cover rotates toward you
Flash Memory
C-10 DocuPrint C20/NC20 User Guide
Installing a Flash
in “Accessing the System Board from the Rear” in the
Memory SIMM
Touch something metal to discharge any static
You can hear the memory SIMM click into place
Flash Memory
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Flash Memory
Closing the System Board from the Rear
Appendix C Printer Options C-13
Flash Memory
Administrator Guide
C-14 DocuPrint C20/NC20 User Guide
External Ethernet Adapter
An External Ethernet Adapter is available for your printer
With this adapter, you can connect your printer to an
Ethernet network so that it can be shared. The External
Installing the External Ethernet Adapter
To install the External Ethernet Adapter
Installing the Tri-Port Interface Card
Tri-Port Interface Card
Infrared Adapter
Infrared Adapter
Infrared Adapter
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Using the
Infrared Adapter
Infrared Adapter
Appendix C Printer Options C-19
Installing the
installed at a time
Hard Disk
Hard Disk
Option Card Installation
Accessing the System Board from the Right
Option Card Installation
Appendix C Printer Options C-21
Option Card Installation
Installing an Option Card
C-22 DocuPrint C20/NC20 User Guide
7 Push the card straight into the printer
Option Card Installation
Appendix C Printer Options C-23
Closing the System Board from the Right
Complete the following steps after you install an option card
Option Card Installation
C-24 DocuPrint C20/NC20 User Guide
Installing the Paper Tray
Input Tray
Input Tray
Appendix C Printer Options C-25
Input Tray
The paper tray fits straight into the back of the printer
Push the paper tray straight in until it clicks into place
Continue with “Attaching the Paper Support” on the next page
Input Tray
Attaching the Paper Support
Appendix C Printer Options C-27
C-28 DocuPrint C20/NC20 User Guide
Index
See Printer cleaning
See Control Panel, Control keys
DocuPrint C20/NC20 User Guide
Installing C-20, C-21 C-24
Opening 1-12, 2-6, 2-10
See Standard input tray or Tray
Hard Disk C-20, C-21 C-24
See Installation, Options
DocuPrint C20/NC20 User Guide
Numerics
Also see Printer problems
See Standard input tray
DocuPrint C20/NC20 User Guide
