User Guide
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer
Version
Safety Information
Chapter 1 Getting to Know Your Printer
Contents
Safety Notes
Chapter 2 Loading Print Media
Chapter 3 Printing
Chapter 4 Maintaining the Printer
Chapter 5 Troubleshooting
Printer Specifications
Certifications
Appendix C Printer Options
Safety Notes
Safety Notes
Electrical Safety
Do not override or disable electrical or mechanical interlocks
iv DocuPrint C20/NC20 User Guide
Maintenance Safety
Maintenance Safety
Operational Safety
Do not place the printer near a heat source
Operational Safety
Frequent operation of the on/off switch is not recommended
Do not switch off the printer power while printing
Safety Notes
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Getting to Know Your Printer
Chapter 1 Getting to Know Your Printer
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Introduction
Introduction
Printer Features
Print Speed Resolution
75 resident -scalable fonts
Printer Features
Resident Fonts The following fonts are included with your printer
PostScript Level 2 emulation 39 compatible plus 36 additional
Only one option card can be installed in your printer at a time
The DocuPrint C20/NC20 supports the Windows 95 and
The following printing protocols are enabled with the
ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles
Color Matching Systems
Printer Features
Chapter 1 Getting to Know Your Printer
Printer Driver Software
Front View
Printer Components
Figure 1.1 Printer Components, Front View
Figure 1.2 Printer Components, Rear View
A Tri-Port Interface Card to provide support for LocalTalk
Printer Components
Figure 1.3 Connection Interface Area
1 Standard Parallel Port 2 Optional Tri-Port Interface
Chapter 1 Getting to Know Your Printer
Front Cover
Print Cartridge Components
Figure 1.4 Print cartridge components
DocuPrint Documentation
Printed Documentation
Electronic Documentation
User Guide, which is the electronic version of this book
Reader provided on the CD if you do not already have one installed
Chapter 1 Getting to Know Your Printer
Note, Caution and Warning Symbols
DocuPrint Documentation
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Loading Print Media
Chapter 2 Loading Print Media
Introduction
This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20
Selecting Paper
Paper Selection Guidelines
DocuPrint C20/NC20 Paper Recommendations
“Using Letterhead” page
“Using the Standard Input Tray” page
“Using the Manual Feed Slot” page “Using Tray 2” page
Loading Paper
Loading Paper
Using the Standard Input Tray
To Load the Standard Input Tray
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Chapter 2 Loading Print Media
Loading Paper
Go to Step Lift and slide the envelope length guide out toward you
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If you are not using large-size paper, go to Step
Loading Paper
Using the Manual Feed Slot
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To Load the Manual Feed Slot
Loading Paper
Chapter 2 Loading Print Media
Loading Paper
5 Send your job to print
Loading Paper
To Load Tray
capacity
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right-hand side of the tray to determine that the
Use the paper length indicators printed on the top
Loading Paper
print material is fully inserted into Tray
Loading Paper
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Tray Linking
Paper Source
Printing Multiple Jobs
Changing the
Ready
Paper Source Manual Env
Paper Source Tray1
Paper Source Manual Paper
Ready
Printing Multiple Jobs
Load Manual Plain Paper
Load Manual Plain Envelopes
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Paper Source
Using Letterhead
Table 2.1 Letterhead Orientation
Place Print
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Printing
Chapter 3 Printing
Environment
DocuPrint C20/NC20 Printer Drivers
Table 3.1 DocuPrint C20/NC20 printer drivers
Printer Driver
Driver Features Installing CentreWare DP and Printer Drivers
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Using the Control Panel
Using the Control Panel
Control Panel Features
Figure 3.1 DocuPrint C20/NC20 Control Panel
Busy PCL Supplies
The Control Panel Display
Busy PCL
Ready
such as Supplies Menu or Job Menu
Menus
Item Menu
Control Key
Using the Control Keys
Table 3.2 Control Key Functions
Function
Control Key
Table 3.2 Control Key Functions continued
Using the Control Panel
Function
Control Key
Using the Control Panel
Table 3.2 Control Key Functions continued
Function
DocuPrint C20/NC20 Menu Map
JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU
Figure 3.2 DocuPrint C20/NC20 Menu Map
Using the Control Panel
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Chapter 3 Printing
Figure 3.2 DocuPrint C20/NC20 Menu Map continued
Using the Control Panel
PARALLEL MENU
Tests Menu
Printing Menu Settings
To print a menu settings page
Ready
Using the Control Panel
Printing Menu Settings
Tests Menu Print Menus
Ready
Menu
Changing Printer Settings
To select a new value as the default setting
e.g., Supplies Menu or Job Menu
Chapter 3 Printing
Saved
Using the Control Panel
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Maintaining the Printer
Replacing the Print Cartridges
Table 4.1 Print cartridge messages
Change Cartridge
Cartridge Carrier
To Position the Print
Change Print Cartridge
Replacing the Print Cartridges
To Replace the
Print Cartridges
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If you are replacing both print cartridges, repeat Steps
Go to the procedure “To Install Print Cartridges” page
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
Cartridge Type
To Install Print Cartridges
Table 4.2 Print cartridges and slots
Cartridge Carrier Slot
Chapter 4 Maintaining the Printer
LEFT CART TYPE Not Changed
Replacing the Print Cartridges
Replacing the Print Cartridges
LEFT CART TYPE New Standard
Old Hi Capacity
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Replacing the Print Cartridges
RIGHT CART TYPE Not Changed
Not Changed
Chapter 4 Maintaining the Printer
Old Hi Capacity
RIGHT CART TYPE New Standard
13 Go to the procedure “To Align the Print Cartridges”
Replacing the Print Cartridges
To Align the Print Cartridges
Replacing the Print Cartridges
Figure 4.1 Print cartridge alignment pattern
The actual test pattern will print more steps then shown above
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Replacing the Print Cartridges
To Change the Alignment Value
Test A Alignment =5
Chapter 4 Maintaining the Printer
Printing
To Print an Alignment Test Page
Align Cartridges
Alignment Page
To Run the Printhead Test
Cleaning Your Printer
Cleaning the Printheads
Ready
Cleaning Your Printer
Tests Menu Clean Heads
Tests Menu Cleaning Heads
The printer returns to the ready state after the test page prints
Chapter 4 Maintaining the Printer
Cleaning Your Printer
If the print quality is not satisfactory, continue with Step
When cleaning the color print cartridge, wipe the
Wiping the Printheads
Cleaning Your Printer
position. See the section “To Position the Print Cartridge
counter, see “To Align the Print Cartridges” page
Cleaning Your Printer
Repeat Steps 3 and 4 for the other print cartridge
Chapter 4 Maintaining the Printer
position. See the section “To Position the Print Cartridge
Cleaning the Cartridge Carrier
Cleaning Your Printer
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Run the Printhead Test” page
Cleaning Your Printer
counter, see the section “To Align the Print Cartridges”
Chapter 4 Maintaining the Printer
Storing Print Cartridges
Troubleshooting
Printer Problems
Printer Operation Problems
Action
Table 5.1 Printer operation problems
Problem
Make sure PCL SmartSwitch and PS SmartSwitch are set to On
Action
Table 5.1 Printer operation problems continued
Problem
described in Chapter 2 Loading Print Media
Printer Problems
Table 5.1 Printer operation problems continued
Problem
Chapter 5 Troubleshooting
Printer Problems
Table 5.1 Printer operation problems continued
Problem
Action
Problem
Print Quality Problems
Table 5.2 Print quality problems
Printer Problems
Printer Problems
Table 5.2 Print quality problems continued
Problem
System Administrator Guide for more information
Printer Problems
Table 5.2 Print quality problems continued
Problem
Chapter 5 Troubleshooting
Paper Jams
What Causes a Paper Jam?
Any of the paper sources The output bin
Figure 5.1 Paper Jam Areas
Possible Paper Jam Areas
Printer Components and Jam Areas
Paper Jams
When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam
Lift the output bin and locate the jammed paper inside the input tray
To Clear a Jam in the Input Tray
Paper Jams
Pull the paper up and toward you to remove it
Paper Jams
To Clear a Jam in the Manual Feed Slot
Chapter 5 Troubleshooting
1 Locate the jammed paper in the manual feed slot
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To Clear a Jam in the Output Bin
Paper Jams
Paper Jams
To Clear a Jam in Tray
Chapter 5 Troubleshooting
1 Locate the jammed paper in Tray
Cause/Action
Common Error Messages
Table 5.3 Common error messages
30 Color Print
Collation Memory
Table 5.3 Common error messages continued
37 Insufficient
38 Memory Full
Cartridge Low
900-979 Service
88 Color Print
88 Black Print
Tray
Change tray
type size
Table 5.3 Common error messages continued
Common Error Messages
Load tray
Table 5.3 Common error messages continued
Tray 2 only displays if the optional Tray 2 is installed
size
Load Manual
Custom Type Name
Table 5.3 Common error messages continued
Job Menu
To Cancel the Current Print Job
Job Menu Cancel Job
Common Error Messages
Chapter 5 Troubleshooting
To Reset the Printer and Cancel the Print Job
Job Menu Reset Printer
Job Menu
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Printer Specifications
Appendix A Printer Specifications A-1
Printer Specifications
Table A.1 DocuPrint C20/NC20 Features
Feature
Description
Printer Specifications
Table A.1 DocuPrint C20/NC20 Features
Feature
Appendix A Printer Specifications A-3
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Certifications
Appendix B Certifications B-1
Without an External Ethernet Adapter Installed
Electronic Emission Notices
Reorient or relocate the receiving antenna
Industry Canada Compliance Statement
European Community EC Directives Conformity
Appendix B Certifications B-5
With an External Ethernet Adapter Installed
Electronic Emission Notices
Industry Canada Compliance Statement
European Community EC Directives Conformity
Table B.1 1-Meter Average Sound Pressure, dBA
The United Kingdom Telecommunications Act
German Acoustics Statement
Quick Print Quality
Energy Star
Printer Options
Accessing the System Board from the Right
Installing the Hard Disk
Option Card Installation
Installing the Paper Tray
Option
Installing Printer Options
Table C.1 Installing Options
Go to
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Printer Memory
Printer Memory
Appendix C Printer Options C-5
Accessing the System Board from the Front
Printer Memory
Touch something metal to discharge any static
Installing Printer
Memory
electricity before you touch it
Appendix C Printer Options C-7
Printer Memory
You can hear the memory option click into place
Printer Memory
Closing the System Board from the Front
If you need help, see the Quick Installation Guide
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Accessing the System Board from the Rear
Flash Memory
Flash Memory
Locate the system board access cover
Pull the tab on the access cover until the cover rotates toward you
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Memory SIMM
Installing a Flash
in “Accessing the System Board from the Rear” in the
Touch something metal to discharge any static
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Flash Memory
You can hear the memory SIMM click into place
Appendix C Printer Options C-13
Closing the System Board from the Rear
Flash Memory
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Administrator Guide
Flash Memory
With this adapter, you can connect your printer to an
External Ethernet Adapter
An External Ethernet Adapter is available for your printer
Ethernet network so that it can be shared. The External
Installing the External Ethernet Adapter
To install the External Ethernet Adapter
Installing the Tri-Port Interface Card
Tri-Port Interface Card
Infrared Adapter
Infrared Adapter
Infrared Adapter
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Infrared Adapter
Using the
Infrared Adapter
Appendix C Printer Options C-19
Hard Disk
Installing the
installed at a time
Hard Disk
Option Card Installation
Option Card Installation
Accessing the System Board from the Right
Appendix C Printer Options C-21
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Installing an Option Card
Option Card Installation
Appendix C Printer Options C-23
Option Card Installation
7 Push the card straight into the printer
Option Card Installation
Closing the System Board from the Right
Complete the following steps after you install an option card
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Input Tray
Installing the Paper Tray
Input Tray
Appendix C Printer Options C-25
Push the paper tray straight in until it clicks into place
Input Tray
The paper tray fits straight into the back of the printer
Continue with “Attaching the Paper Support” on the next page
Appendix C Printer Options C-27
Attaching the Paper Support
Input Tray
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See Control Panel, Control keys
Index
See Printer cleaning
DocuPrint C20/NC20 User Guide
See Standard input tray or Tray
Installing C-20, C-21 C-24
Opening 1-12, 2-6, 2-10
Hard Disk C-20, C-21 C-24
See Installation, Options
DocuPrint C20/NC20 User Guide
See Standard input tray
Numerics
Also see Printer problems
DocuPrint C20/NC20 User Guide
