1 Printer operation problems, Problem, Action | Xerox NC20 manual

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Xerox NC20 1 Printer operation problems, Problem, Action, Make sure PCL SmartSwitch and PS SmartSwitch are set to On

Contents

User Guide The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterVersion Safety Information Chapter 1 Getting to Know Your Printer ContentsSafety Notes Chapter 3 Printing Chapter 2 Loading Print Media Certifications Chapter 5 TroubleshootingPrinter Specifications Chapter 4 Maintaining the Printer Appendix C Printer Options Safety Notes Safety Notes Electrical Safety Do not override or disable electrical or mechanical interlocks iv DocuPrint C20/NC20 User Guide Maintenance SafetyMaintenance Safety Operational Safety Do not place the printer near a heat source Do not open the Top Cover while printing Frequent operation of the on/off switch is not recommendedDo not switch off the printer power while printing Keep hands, hair, and neckties away from the exit feed rollers viii DocuPrint C20/NC20 User Guide Chapter 1 Getting to Know Your Printer Getting to Know Your Printer 1-2 DocuPrint C20/NC20 User Guide IntroductionIntroduction Print Speed Resolution Printer Features PCL emulation 45 LaserJet compatible plus 30 additional in PCL Resident Fonts The following fonts are included with your printer75 resident -scalable fonts PostScript Level 2 emulation 39 compatible plus 36 additional The DocuPrint C20/NC20 supports the Windows 95 and Only one option card can be installed in your printer at a time The following printing protocols are enabled with the ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Color Matching Systems Printer Driver Software Figure 1.2 Printer Components, Rear View Printer ComponentsFigure 1.1 Printer Components, Front View Front View A Tri-Port Interface Card to provide support for LocalTalk 1 Standard Parallel Port 2 Optional Tri-Port Interface Figure 1.3 Connection Interface Area Front Cover Figure 1.4 Print cartridge components Print Cartridge Components Printed Documentation DocuPrint Documentation User Guide, which is the electronic version of this book Electronic Documentation Reader provided on the CD if you do not already have one installed Note, Caution and Warning Symbols 1-18 DocuPrint C20/NC20 User Guide Chapter 2 Loading Print Media Loading Print Media This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20 Paper Selection Guidelines Selecting Paper DocuPrint C20/NC20 Paper Recommendations Loading Paper “Using the Standard Input Tray” page“Using the Manual Feed Slot” page “Using Tray 2” page “Using Letterhead” page 2-6 DocuPrint C20/NC20 User Guide Using the Standard Input TrayTo Load the Standard Input Tray Go to Step Lift and slide the envelope length guide out toward you 2-8 DocuPrint C20/NC20 User Guide If you are not using large-size paper, go to Step Using the Manual Feed Slot 2-10 DocuPrint C20/NC20 User Guide To Load the Manual Feed Slot 5 Send your job to print 2-12 DocuPrint C20/NC20 User Guide To Load Traycapacity print material is fully inserted into Tray Use the paper length indicators printed on the topright-hand side of the tray to determine that the 2-14 DocuPrint C20/NC20 User Guide Tray Linking Ready Printing Multiple JobsChanging the Paper Source Paper Source Manual Env Paper Source Tray1Paper Source Manual Paper 2-18 DocuPrint C20/NC20 User Guide Load Manual Plain PaperLoad Manual Plain Envelopes Place Print Using LetterheadTable 2.1 Letterhead Orientation Paper Source 2-20 DocuPrint C20/NC20 User Guide Chapter 3 Printing Printing Printer Driver DocuPrint C20/NC20 Printer DriversTable 3.1 DocuPrint C20/NC20 printer drivers Environment Driver Features Installing CentreWare DP and Printer Drivers 3-4 DocuPrint C20/NC20 User Guide Using the Control PanelUsing the Control Panel Figure 3.1 DocuPrint C20/NC20 Control Panel Control Panel Features Busy PCL Supplies The Control Panel DisplayBusy PCL such as Supplies Menu or Job Menu MenusItem Menu Function Using the Control KeysTable 3.2 Control Key Functions Control Key Table 3.2 Control Key Functions continued 3-10 DocuPrint C20/NC20 User Guide DocuPrint C20/NC20 Menu Map SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU Figure 3.2 DocuPrint C20/NC20 Menu MapJOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU 3-12 DocuPrint C20/NC20 User Guide INFRARED MENU Figure 3.2 DocuPrint C20/NC20 Menu Map continuedPARALLEL MENU SERIAL MENU Tests Menu Printing Menu SettingsTo print a menu settings page Tests Menu Print Menus Printing Menu Settings e.g., Supplies Menu or Job Menu Changing Printer SettingsTo select a new value as the default setting Menu Saved 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Table 4.1 Print cartridge messages Replacing the Print Cartridges Change Print Cartridge Cartridge CarrierTo Position the Print Change Cartridge 4-4 DocuPrint C20/NC20 User Guide To Replace thePrint Cartridges If you are replacing both print cartridges, repeat Steps Go to the procedure “To Install Print Cartridges” page Cartridge Carrier Slot To Install Print CartridgesTable 4.2 Print cartridges and slots Cartridge Type LEFT CART TYPE Not Changed 4-8 DocuPrint C20/NC20 User Guide LEFT CART TYPE New StandardOld Hi Capacity Not Changed RIGHT CART TYPE Not Changed 4-10 DocuPrint C20/NC20 User Guide RIGHT CART TYPE New Standard13 Go to the procedure “To Align the Print Cartridges” To Align the Print Cartridges 4-12 DocuPrint C20/NC20 User Guide Figure 4.1 Print cartridge alignment patternThe actual test pattern will print more steps then shown above Test A Alignment =5 To Change the Alignment Value Alignment Page To Print an Alignment Test PageAlign Cartridges Printing To Run the Printhead Test Cleaning Your PrinterCleaning the Printheads 4-16 DocuPrint C20/NC20 User Guide Tests Menu Clean HeadsTests Menu Cleaning Heads The printer returns to the ready state after the test page prints If the print quality is not satisfactory, continue with Step printheads in one direction so the colors do not Wiping the PrintheadsWhen cleaning the color print cartridge, wipe the position. See the section “To Position the Print Cartridge counter, see “To Align the Print Cartridges” page Repeat Steps 3 and 4 for the other print cartridge 4-20 DocuPrint C20/NC20 User Guide Cleaning the Cartridge Carrier Run the Printhead Test” page counter, see the section “To Align the Print Cartridges” Storing Print Cartridges Troubleshooting Printer Operation Problems Printer Problems Make sure PCL SmartSwitch and PS SmartSwitch are set to On Table 5.1 Printer operation problemsProblem Action 5-4 DocuPrint C20/NC20 User Guide Table 5.1 Printer operation problems continueddescribed in Chapter 2 Loading Print Media Printer Problems 5-6 DocuPrint C20/NC20 User Guide Chapter 4 Maintaining the Printer for more information Print Cartridges” page Print Quality ProblemsTable 5.2 Print quality problems 5-8 DocuPrint C20/NC20 User Guide Table 5.2 Print quality problems continuedSystem Administrator Guide for more information Chapter 5 Troubleshooting What Causes a Paper Jam? Paper Jams Any of the paper sources The output bin 1 Manual Feed Slot Possible Paper Jam AreasPrinter Components and Jam Areas Figure 5.1 Paper Jam Areas When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam Lower the output bin To Clear a Jam in the Input TrayLift the output bin and locate the jammed paper inside the input tray Pull the paper up and toward you to remove it 2 Pull the paper straight up and remove it To Clear a Jam in the Manual Feed Slot1 Locate the jammed paper in the manual feed slot 5-16 DocuPrint C20/NC20 User Guide To Clear a Jam in the Output Bin 2 Pull the paper up and toward you to remove it To Clear a Jam in Tray1 Locate the jammed paper in Tray 30 Color Print Common Error MessagesTable 5.3 Common error messages Cause/Action 38 Memory Full Table 5.3 Common error messages continued37 Insufficient Collation Memory 88 Black Print 900-979 Service88 Color Print Cartridge Low Tray 2 only displays if the optional Tray 2 is installed Change traytype size Tray 5-22 DocuPrint C20/NC20 User Guide Load tray size Load ManualCustom Type Name 5-24 DocuPrint C20/NC20 User Guide To Cancel the Current Print JobJob Menu Cancel Job Job Menu Job Menu Reset Printer To Reset the Printer and Cancel the Print Job 5-26 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-1 Printer Specifications A-2 DocuPrint C20/NC20 User Guide Table A.1 DocuPrint C20/NC20 FeaturesFeature Printer Specifications Appendix A Printer Specifications A-3 A-4 DocuPrint C20/NC20 User Guide Appendix B Certifications B-1 Certifications Electronic Emission Notices Without an External Ethernet Adapter Installed Reorient or relocate the receiving antenna European Community EC Directives Conformity Industry Canada Compliance Statement Appendix B Certifications B-5 With an External Ethernet Adapter Installed European Community EC Directives Conformity Quick Print Quality The United Kingdom Telecommunications ActGerman Acoustics Statement Table B.1 1-Meter Average Sound Pressure, dBA Energy Star Printer Options Installing the Paper Tray Installing the Hard DiskOption Card Installation Accessing the System Board from the Right Go to Installing Printer OptionsTable C.1 Installing Options Option C-4 DocuPrint C20/NC20 User Guide Printer MemoryPrinter Memory Appendix C Printer Options C-5 Accessing the System Board from the Front electricity before you touch it Installing PrinterMemory Touch something metal to discharge any static Appendix C Printer Options C-7 You can hear the memory option click into place C-8 DocuPrint C20/NC20 User Guide Closing the System Board from the FrontIf you need help, see the Quick Installation Guide Flash Memory Accessing the System Board from the Rear C-10 DocuPrint C20/NC20 User Guide Locate the system board access coverPull the tab on the access cover until the cover rotates toward you Appendix C Printer Options C-11 Installing a Flashin “Accessing the System Board from the Rear” in the Memory SIMM C-12 DocuPrint C20/NC20 User Guide You can hear the memory SIMM click into place Appendix C Printer Options C-13 Closing the System Board from the Rear C-14 DocuPrint C20/NC20 User Guide Administrator Guide Ethernet network so that it can be shared. The External External Ethernet AdapterAn External Ethernet Adapter is available for your printer With this adapter, you can connect your printer to an To install the External Ethernet Adapter Installing the External Ethernet Adapter Tri-Port Interface Card Installing the Tri-Port Interface Card C-18 DocuPrint C20/NC20 User Guide Infrared AdapterInfrared Adapter Infrared Adapter Appendix C Printer Options C-19 Using theInfrared Adapter Hard Disk Installing theinstalled at a time Hard Disk Appendix C Printer Options C-21 Option Card InstallationAccessing the System Board from the Right Option Card Installation C-22 DocuPrint C20/NC20 User Guide Installing an Option Card Appendix C Printer Options C-23 7 Push the card straight into the printer C-24 DocuPrint C20/NC20 User Guide Closing the System Board from the RightComplete the following steps after you install an option card Appendix C Printer Options C-25 Installing the Paper TrayInput Tray Input Tray C-26 DocuPrint C20/NC20 User Guide The paper tray fits straight into the back of the printerPush the paper tray straight in until it clicks into place Continue with “Attaching the Paper Support” on the next page Appendix C Printer Options C-27 Attaching the Paper Support C-28 DocuPrint C20/NC20 User Guide See Control Panel, Control keys IndexSee Printer cleaning Hard Disk C-20, C-21 C-24 Installing C-20, C-21 C-24Opening 1-12, 2-6, 2-10 See Standard input tray or Tray See Installation, Options See Standard input tray NumericsAlso see Printer problems