Panasonic KX-THA11 Troubleshooting

Useful Information

For assistance, please visit http://www.panasonic.com/phonehelp 49

Troubleshooting

General use

Programmable settings

Making/answering calls, intercom

Problem Cause & solution

The unit does not work. LMake sure that the battery is installed correctly and fully

charged (page 9).

LCheck the connections (page 9).

LUnplug the base unit’s AC adaptor to reset the unit.

Reconnect the adaptor and try again.

LThe handset has not been registered to the base unit.

Register the handset (page 15).

“Recharge battery” is

displayed and I cannot

perform the following

operations:

– recording or erasing a

customized ringer

– editing a title for a

customized ringer

– copying MULTI TALK V

USB Utility settings

(songs, phonebook

items, programmable

settings, etc.) from your

computer

LThe battery power is low. Fully charge the battery (page

9) and try again.

Problem Cause & solution

I cannot program items. LWhile another user is listening to messages or the

answering system is answering a call, you cannot

program. Try again later.

While programming, the

handset starts to ring.

LA call is being received. Answer the call and start again

after hanging up.

Problem Cause & solution

Static is heard, sound

cuts in and out.

Interference from other

electrical units.

LMove the handset and the base unit away from other

electrical appliances. (microwave, wireless LAN

appliance, etc.)

LMove closer to the base unit.

LRaise the base unit antennas.

LTurn on the clarity booster feature (page 19).

THA11.book Page 49 Tuesday, March 7, 2006 5:56 PM

Contents

Main Operating Instructions Page Feature highlights Thank you for purchasing the Panasonic Home Communication System Cordless Handset. Telephone and monitoring features MULTI TALK V software Accessory information Other additional/replacement accessories Sales and support information Expanding your phone system Handsets: max. 8 Other devices: max. 10 Various features using the optional units Your home CA B Your cellular phone BAC Page For best performance Location/noise Environment Routine care Setting up the handset Connecting the AC adaptor A Battery installation Battery charge Battery replacement 1 2 Controls Handset Charger A B Display Handset display items , Handset soft keys CELL Symbols used in these operating instructions h d G i f Registering the handset Registering the handset 1 2 Deregistering the handset Setting the unit before use Making calls 1 2 3 1 Answering calls 1 Useful features during a call HOLD button MUTE button 1 2 Handset voice enhancer 1 2 Making/Answering Calls Using the other line during a call 1 2 3 Phonebook Handset phonebook Adding items to the handset 1 2 3 4 1 2 1 2 3 Editing items in the handset 1 2 3 4 5 1 2 3 Phonebook Copying handset phonebook items 1 2 3 4 5 6 1 2 3 4 5 Caller ID Service Using Caller ID service Talking Caller ID Ringer ID Ann 555-321-5555 Caller ID Service Caller list Viewing the caller list and calling back 1 2 3 1 3 4 Storing caller information into the phonebook 1 3 4 5 Erasing caller information 1 3 1 2 3 321-5555 555-321-5555 1-555-321-5555 Intercom feature Making intercom calls 1 3 Answering intercom calls Conference calls Conference call with 2 outside calls 1 2 3 Call share Joining a conversation Call privacy 1 2 Monitoring feature Enabling monitoring access 1 2 3 Audio monitor Ringer settings Ringer volume 1 2 3 4 5 1 Audio cable 2 3 4 5 6 7 8 9 1 2 3 4 5 Audio device Headphone output, line out, etc. Example: Other settings Page Caller ID number auto edit 1 2 3 Setting telephone line 1 3 4 1 3 4 1 3 4 5 Page Answering System Answering system feature Memory capacity Listening to messages using the handset 1 2 3 1 2 3 Answering System Answering system settings Message alert 1 2 3 Configuring a cellular phone Making/answering calls using a cellular line Making calls 1 2 1 2 3 4 5 1 2 3 4 1 2 3 Ringer settings for cellular calls 1 2 3 4 1 2 3 4 Transferring a cellular call 1 3 4 Conference calls 1 2 3 1 3 Connecting the USB cable to the handset System requirements for your computer Wall mounting Belt clip Screws (120 V AC, 60 Hz) 25.2 mm (1 inch) Headset (Optional) Error messages Page Troubleshooting Page Page Page FCC and other information CAUTION: NOTE: CAUTION: WARNING: FCC RF Exposure Warning: Page Specifications Warranty Panasonic Telephone Products Limited Warranty Limited Warranty Coverage Mail-In Service Limited Warranty Limits And Exclusions Customer services Customer Services Directory http://www.panasonic.com/consumersupport http://www.panasonic.com/contactinfo http://www.pasc.panasonic.com npcparts@us.panasonic.com Direct command chart/programming index Page Index Index Index If you need assistance with setup or operation 1 2 3 When you ship the product Attach your purchase receipt here. PQQX14797XA