User Guide
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer
Version
Safety Information
Chapter 1 Getting to Know Your Printer
Contents
Safety Notes
Chapter 3 Printing
Chapter 2 Loading Print Media
Printer Specifications
Chapter 5 Troubleshooting
Chapter 4 Maintaining the Printer
Certifications
Appendix C Printer Options
Safety Notes
Safety Notes
Electrical Safety
Do not override or disable electrical or mechanical interlocks
iv DocuPrint C20/NC20 User Guide
Maintenance Safety
Maintenance Safety
Operational Safety
Do not place the printer near a heat source
Do not switch off the printer power while printing
Frequent operation of the on/off switch is not recommended
Operational Safety
Safety Notes
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Chapter 1 Getting to Know Your Printer
Getting to Know Your Printer
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Introduction
Introduction
Print Speed Resolution
Printer Features
Resident Fonts The following fonts are included with your printer
Printer Features
75 resident -scalable fonts
PostScript Level 2 emulation 39 compatible plus 36 additional
The DocuPrint C20/NC20 supports the Windows 95 and
Only one option card can be installed in your printer at a time
The following printing protocols are enabled with the
Printer Features
Color Matching Systems
ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles
Chapter 1 Getting to Know Your Printer
Printer Driver Software
Figure 1.1 Printer Components, Front View
Printer Components
Front View
Figure 1.2 Printer Components, Rear View
A Tri-Port Interface Card to provide support for LocalTalk
1 Standard Parallel Port 2 Optional Tri-Port Interface
Figure 1.3 Connection Interface Area
Printer Components
Chapter 1 Getting to Know Your Printer
Front Cover
Figure 1.4 Print cartridge components
Print Cartridge Components
Printed Documentation
DocuPrint Documentation
User Guide, which is the electronic version of this book
Electronic Documentation
Reader provided on the CD if you do not already have one installed
Chapter 1 Getting to Know Your Printer
Note, Caution and Warning Symbols
DocuPrint Documentation
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Chapter 2 Loading Print Media
Loading Print Media
This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20
Introduction
Paper Selection Guidelines
Selecting Paper
DocuPrint C20/NC20 Paper Recommendations
“Using the Manual Feed Slot” page “Using Tray 2” page
“Using the Standard Input Tray” page
“Using Letterhead” page
Loading Paper
To Load the Standard Input Tray
Using the Standard Input Tray
Loading Paper
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Chapter 2 Loading Print Media
Loading Paper
Go to Step Lift and slide the envelope length guide out toward you
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If you are not using large-size paper, go to Step
Loading Paper
Using the Manual Feed Slot
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To Load the Manual Feed Slot
Loading Paper
Chapter 2 Loading Print Media
Loading Paper
5 Send your job to print
capacity
To Load Tray
Loading Paper
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Loading Paper
Use the paper length indicators printed on the top
right-hand side of the tray to determine that the
print material is fully inserted into Tray
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Loading Paper
Tray Linking
Changing the
Printing Multiple Jobs
Paper Source
Ready
Paper Source Manual Paper
Paper Source Tray1
Paper Source Manual Env
Ready
Load Manual Plain Envelopes
Load Manual Plain Paper
Printing Multiple Jobs
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Table 2.1 Letterhead Orientation
Using Letterhead
Paper Source
Place Print
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Chapter 3 Printing
Printing
Table 3.1 DocuPrint C20/NC20 printer drivers
DocuPrint C20/NC20 Printer Drivers
Environment
Printer Driver
Driver Features Installing CentreWare DP and Printer Drivers
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Using the Control Panel
Using the Control Panel
Figure 3.1 DocuPrint C20/NC20 Control Panel
Control Panel Features
Busy PCL
The Control Panel Display
Busy PCL Supplies
Ready
such as Supplies Menu or Job Menu
Menus
Item Menu
Table 3.2 Control Key Functions
Using the Control Keys
Control Key
Function
Using the Control Panel
Table 3.2 Control Key Functions continued
Control Key
Function
Table 3.2 Control Key Functions continued
Using the Control Panel
Control Key
Function
DocuPrint C20/NC20 Menu Map
Using the Control Panel
Figure 3.2 DocuPrint C20/NC20 Menu Map
JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU
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Using the Control Panel
Figure 3.2 DocuPrint C20/NC20 Menu Map continued
Chapter 3 Printing
PARALLEL MENU
To print a menu settings page
Printing Menu Settings
Tests Menu
Ready
Tests Menu Print Menus
Printing Menu Settings
Using the Control Panel
Ready
To select a new value as the default setting
Changing Printer Settings
Menu
e.g., Supplies Menu or Job Menu
Chapter 3 Printing
Saved
Using the Control Panel
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Maintaining the Printer
Table 4.1 Print cartridge messages
Replacing the Print Cartridges
To Position the Print
Cartridge Carrier
Change Cartridge
Change Print Cartridge
Print Cartridges
To Replace the
Replacing the Print Cartridges
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Replacing the Print Cartridges
Go to the procedure “To Install Print Cartridges” page
If you are replacing both print cartridges, repeat Steps
Chapter 4 Maintaining the Printer
Table 4.2 Print cartridges and slots
To Install Print Cartridges
Cartridge Type
Cartridge Carrier Slot
Chapter 4 Maintaining the Printer
LEFT CART TYPE Not Changed
Replacing the Print Cartridges
Old Hi Capacity
LEFT CART TYPE New Standard
Replacing the Print Cartridges
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Not Changed
RIGHT CART TYPE Not Changed
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
13 Go to the procedure “To Align the Print Cartridges”
RIGHT CART TYPE New Standard
Old Hi Capacity
Replacing the Print Cartridges
To Align the Print Cartridges
The actual test pattern will print more steps then shown above
Figure 4.1 Print cartridge alignment pattern
Replacing the Print Cartridges
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Test A Alignment =5
To Change the Alignment Value
Replacing the Print Cartridges
Chapter 4 Maintaining the Printer
Align Cartridges
To Print an Alignment Test Page
Printing
Alignment Page
Cleaning the Printheads
Cleaning Your Printer
To Run the Printhead Test
Ready
Tests Menu Cleaning Heads
Tests Menu Clean Heads
Cleaning Your Printer
The printer returns to the ready state after the test page prints
Chapter 4 Maintaining the Printer
Cleaning Your Printer
If the print quality is not satisfactory, continue with Step
Cleaning Your Printer
Wiping the Printheads
When cleaning the color print cartridge, wipe the
position. See the section “To Position the Print Cartridge
Repeat Steps 3 and 4 for the other print cartridge
Cleaning Your Printer
counter, see “To Align the Print Cartridges” page
Chapter 4 Maintaining the Printer
Cleaning Your Printer
Cleaning the Cartridge Carrier
position. See the section “To Position the Print Cartridge
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counter, see the section “To Align the Print Cartridges”
Cleaning Your Printer
Run the Printhead Test” page
Chapter 4 Maintaining the Printer
Storing Print Cartridges
Troubleshooting
Printer Operation Problems
Printer Problems
Problem
Table 5.1 Printer operation problems
Action
Make sure PCL SmartSwitch and PS SmartSwitch are set to On
Problem
Table 5.1 Printer operation problems continued
Action
described in Chapter 2 Loading Print Media
Problem
Table 5.1 Printer operation problems continued
Printer Problems
Chapter 5 Troubleshooting
Problem
Table 5.1 Printer operation problems continued
Printer Problems
Action
Table 5.2 Print quality problems
Print Quality Problems
Problem
Printer Problems
Problem
Table 5.2 Print quality problems continued
Printer Problems
System Administrator Guide for more information
Problem
Table 5.2 Print quality problems continued
Printer Problems
Chapter 5 Troubleshooting
What Causes a Paper Jam?
Paper Jams
Any of the paper sources The output bin
Printer Components and Jam Areas
Possible Paper Jam Areas
Figure 5.1 Paper Jam Areas
Paper Jams
When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam
Paper Jams
To Clear a Jam in the Input Tray
Lift the output bin and locate the jammed paper inside the input tray
Pull the paper up and toward you to remove it
Chapter 5 Troubleshooting
To Clear a Jam in the Manual Feed Slot
Paper Jams
1 Locate the jammed paper in the manual feed slot
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To Clear a Jam in the Output Bin
Paper Jams
Chapter 5 Troubleshooting
To Clear a Jam in Tray
Paper Jams
1 Locate the jammed paper in Tray
Table 5.3 Common error messages
Common Error Messages
Cause/Action
30 Color Print
37 Insufficient
Table 5.3 Common error messages continued
Collation Memory
38 Memory Full
88 Color Print
900-979 Service
Cartridge Low
88 Black Print
type size
Change tray
Tray
Table 5.3 Common error messages continued
Table 5.3 Common error messages continued
Load tray
Common Error Messages
Tray 2 only displays if the optional Tray 2 is installed
Custom Type Name
Load Manual
size
Table 5.3 Common error messages continued
Job Menu Cancel Job
To Cancel the Current Print Job
Job Menu
Common Error Messages
Job Menu Reset Printer
To Reset the Printer and Cancel the Print Job
Chapter 5 Troubleshooting
Job Menu
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Appendix A Printer Specifications A-1
Printer Specifications
Feature
Table A.1 DocuPrint C20/NC20 Features
Printer Specifications
Description
Feature
Table A.1 DocuPrint C20/NC20 Features
Printer Specifications
Appendix A Printer Specifications A-3
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Appendix B Certifications B-1
Certifications
Electronic Emission Notices
Without an External Ethernet Adapter Installed
Reorient or relocate the receiving antenna
European Community EC Directives Conformity
Industry Canada Compliance Statement
Appendix B Certifications B-5
With an External Ethernet Adapter Installed
Electronic Emission Notices
European Community EC Directives Conformity
Industry Canada Compliance Statement
German Acoustics Statement
The United Kingdom Telecommunications Act
Table B.1 1-Meter Average Sound Pressure, dBA
Quick Print Quality
Energy Star
Printer Options
Option Card Installation
Installing the Hard Disk
Accessing the System Board from the Right
Installing the Paper Tray
Table C.1 Installing Options
Installing Printer Options
Option
Go to
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Printer Memory
Printer Memory
Appendix C Printer Options C-5
Accessing the System Board from the Front
Printer Memory
Memory
Installing Printer
Touch something metal to discharge any static
electricity before you touch it
Appendix C Printer Options C-7
Printer Memory
You can hear the memory option click into place
If you need help, see the Quick Installation Guide
Closing the System Board from the Front
Printer Memory
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Flash Memory
Accessing the System Board from the Rear
Pull the tab on the access cover until the cover rotates toward you
Locate the system board access cover
Flash Memory
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in “Accessing the System Board from the Rear” in the
Installing a Flash
Memory SIMM
Touch something metal to discharge any static
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Flash Memory
You can hear the memory SIMM click into place
Appendix C Printer Options C-13
Closing the System Board from the Rear
Flash Memory
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Administrator Guide
Flash Memory
An External Ethernet Adapter is available for your printer
External Ethernet Adapter
With this adapter, you can connect your printer to an
Ethernet network so that it can be shared. The External
To install the External Ethernet Adapter
Installing the External Ethernet Adapter
Tri-Port Interface Card
Installing the Tri-Port Interface Card
Infrared Adapter
Infrared Adapter
Infrared Adapter
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Infrared Adapter
Using the
Infrared Adapter
Appendix C Printer Options C-19
installed at a time
Installing the
Hard Disk
Hard Disk
Accessing the System Board from the Right
Option Card Installation
Option Card Installation
Appendix C Printer Options C-21
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Installing an Option Card
Option Card Installation
Appendix C Printer Options C-23
Option Card Installation
7 Push the card straight into the printer
Complete the following steps after you install an option card
Closing the System Board from the Right
Option Card Installation
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Input Tray
Installing the Paper Tray
Input Tray
Appendix C Printer Options C-25
The paper tray fits straight into the back of the printer
Input Tray
Push the paper tray straight in until it clicks into place
Continue with “Attaching the Paper Support” on the next page
Appendix C Printer Options C-27
Attaching the Paper Support
Input Tray
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See Printer cleaning
Index
See Control Panel, Control keys
DocuPrint C20/NC20 User Guide
Opening 1-12, 2-6, 2-10
Installing C-20, C-21 C-24
See Standard input tray or Tray
Hard Disk C-20, C-21 C-24
DocuPrint C20/NC20 User Guide
See Installation, Options
Also see Printer problems
Numerics
See Standard input tray
DocuPrint C20/NC20 User Guide