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Xerox manual The Xerox DocuPrint C20/NC20 Color Ink Jet Printer, Version, User Guide

Models: C20 NC20

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The Xerox

DocuPrint C20/NC20 Color

Ink Jet Printer

User Guide

Version 1.0

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Xerox manual The Xerox DocuPrint C20/NC20 Color Ink Jet Printer, Version, User Guide

Contents

Version The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterUser Guide Safety Information Safety Notes ContentsChapter 1 Getting to Know Your Printer Chapter 3 Printing Chapter 2 Loading Print MediaPrinter Specifications Chapter 5 TroubleshootingChapter 4 Maintaining the Printer CertificationsAppendix C Printer Options Safety Notes Safety NotesElectrical Safety Do not override or disable electrical or mechanical interlocks Maintenance Safety Maintenance Safetyiv DocuPrint C20/NC20 User Guide Operational Safety Do not place the printer near a heat source Do not switch off the printer power while printing Frequent operation of the on/off switch is not recommendedOperational Safety Safety Notesviii DocuPrint C20/NC20 User Guide Chapter 1 Getting to Know Your Printer Getting to Know Your PrinterIntroduction Introduction1-2 DocuPrint C20/NC20 User Guide Print Speed Resolution Printer FeaturesResident Fonts The following fonts are included with your printer Printer Features75 resident -scalable fonts PostScript Level 2 emulation 39 compatible plus 36 additionalThe DocuPrint C20/NC20 supports the Windows 95 and Only one option card can be installed in your printer at a timeThe following printing protocols are enabled with the Printer Features Color Matching SystemsICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Chapter 1 Getting to Know Your PrinterPrinter Driver Software Figure 1.1 Printer Components, Front View Printer ComponentsFront View Figure 1.2 Printer Components, Rear ViewA Tri-Port Interface Card to provide support for LocalTalk 1 Standard Parallel Port 2 Optional Tri-Port Interface Figure 1.3 Connection Interface AreaPrinter Components Chapter 1 Getting to Know Your PrinterFront Cover Figure 1.4 Print cartridge components Print Cartridge ComponentsPrinted Documentation DocuPrint DocumentationUser Guide, which is the electronic version of this book Electronic DocumentationReader provided on the CD if you do not already have one installed DocuPrint Documentation Note, Caution and Warning SymbolsChapter 1 Getting to Know Your Printer 1-18 DocuPrint C20/NC20 User Guide Chapter 2 Loading Print Media Loading Print MediaThis chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20 IntroductionPaper Selection Guidelines Selecting PaperDocuPrint C20/NC20 Paper Recommendations “Using the Manual Feed Slot” page “Using Tray 2” page “Using the Standard Input Tray” page“Using Letterhead” page Loading PaperTo Load the Standard Input Tray Using the Standard Input TrayLoading Paper 2-6 DocuPrint C20/NC20 User GuideGo to Step Lift and slide the envelope length guide out toward you Loading PaperChapter 2 Loading Print Media Loading Paper If you are not using large-size paper, go to Step2-8 DocuPrint C20/NC20 User Guide Using the Manual Feed Slot Loading Paper To Load the Manual Feed Slot2-10 DocuPrint C20/NC20 User Guide 5 Send your job to print Loading PaperChapter 2 Loading Print Media capacity To Load TrayLoading Paper 2-12 DocuPrint C20/NC20 User GuideLoading Paper Use the paper length indicators printed on the topright-hand side of the tray to determine that the print material is fully inserted into Tray2-14 DocuPrint C20/NC20 User Guide Loading PaperTray Linking Changing the Printing Multiple JobsPaper Source ReadyPaper Source Manual Paper Paper Source Tray1Paper Source Manual Env ReadyLoad Manual Plain Envelopes Load Manual Plain PaperPrinting Multiple Jobs 2-18 DocuPrint C20/NC20 User GuideTable 2.1 Letterhead Orientation Using LetterheadPaper Source Place Print2-20 DocuPrint C20/NC20 User Guide Chapter 3 Printing PrintingTable 3.1 DocuPrint C20/NC20 printer drivers DocuPrint C20/NC20 Printer DriversEnvironment Printer DriverDriver Features Installing CentreWare DP and Printer Drivers Using the Control Panel Using the Control Panel3-4 DocuPrint C20/NC20 User Guide Figure 3.1 DocuPrint C20/NC20 Control Panel Control Panel FeaturesBusy PCL The Control Panel DisplayBusy PCL Supplies ReadyItem Menu Menussuch as Supplies Menu or Job Menu Table 3.2 Control Key Functions Using the Control KeysControl Key FunctionUsing the Control Panel Table 3.2 Control Key Functions continuedControl Key FunctionTable 3.2 Control Key Functions continued Using the Control PanelControl Key FunctionDocuPrint C20/NC20 Menu Map Using the Control Panel Figure 3.2 DocuPrint C20/NC20 Menu MapJOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU 3-12 DocuPrint C20/NC20 User GuideUsing the Control Panel Figure 3.2 DocuPrint C20/NC20 Menu Map continuedChapter 3 Printing PARALLEL MENUTo print a menu settings page Printing Menu SettingsTests Menu ReadyTests Menu Print Menus Printing Menu SettingsUsing the Control Panel ReadyTo select a new value as the default setting Changing Printer SettingsMenu e.g., Supplies Menu or Job MenuUsing the Control Panel SavedChapter 3 Printing 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Table 4.1 Print cartridge messages Replacing the Print CartridgesTo Position the Print Cartridge CarrierChange Cartridge Change Print CartridgePrint Cartridges To Replace theReplacing the Print Cartridges 4-4 DocuPrint C20/NC20 User GuideReplacing the Print Cartridges Go to the procedure “To Install Print Cartridges” pageIf you are replacing both print cartridges, repeat Steps Chapter 4 Maintaining the PrinterTable 4.2 Print cartridges and slots To Install Print CartridgesCartridge Type Cartridge Carrier SlotReplacing the Print Cartridges LEFT CART TYPE Not ChangedChapter 4 Maintaining the Printer Old Hi Capacity LEFT CART TYPE New StandardReplacing the Print Cartridges 4-8 DocuPrint C20/NC20 User GuideNot Changed RIGHT CART TYPE Not ChangedReplacing the Print Cartridges Chapter 4 Maintaining the Printer13 Go to the procedure “To Align the Print Cartridges” RIGHT CART TYPE New StandardOld Hi Capacity Replacing the Print CartridgesTo Align the Print Cartridges The actual test pattern will print more steps then shown above Figure 4.1 Print cartridge alignment patternReplacing the Print Cartridges 4-12 DocuPrint C20/NC20 User GuideTest A Alignment =5 To Change the Alignment ValueReplacing the Print Cartridges Chapter 4 Maintaining the PrinterAlign Cartridges To Print an Alignment Test PagePrinting Alignment PageCleaning the Printheads Cleaning Your PrinterTo Run the Printhead Test ReadyTests Menu Cleaning Heads Tests Menu Clean HeadsCleaning Your Printer The printer returns to the ready state after the test page printsIf the print quality is not satisfactory, continue with Step Cleaning Your PrinterChapter 4 Maintaining the Printer Cleaning Your Printer Wiping the PrintheadsWhen cleaning the color print cartridge, wipe the position. See the section “To Position the Print CartridgeRepeat Steps 3 and 4 for the other print cartridge Cleaning Your Printercounter, see “To Align the Print Cartridges” page Chapter 4 Maintaining the PrinterCleaning Your Printer Cleaning the Cartridge Carrierposition. See the section “To Position the Print Cartridge 4-20 DocuPrint C20/NC20 User Guidecounter, see the section “To Align the Print Cartridges” Cleaning Your PrinterRun the Printhead Test” page Chapter 4 Maintaining the PrinterStoring Print Cartridges Troubleshooting Printer Operation Problems Printer ProblemsProblem Table 5.1 Printer operation problemsAction Make sure PCL SmartSwitch and PS SmartSwitch are set to OnProblem Table 5.1 Printer operation problems continuedAction described in Chapter 2 Loading Print MediaProblem Table 5.1 Printer operation problems continuedPrinter Problems Chapter 5 TroubleshootingProblem Table 5.1 Printer operation problems continuedPrinter Problems ActionTable 5.2 Print quality problems Print Quality ProblemsProblem Printer ProblemsProblem Table 5.2 Print quality problems continuedPrinter Problems System Administrator Guide for more informationProblem Table 5.2 Print quality problems continuedPrinter Problems Chapter 5 TroubleshootingWhat Causes a Paper Jam? Paper JamsAny of the paper sources The output bin Printer Components and Jam Areas Possible Paper Jam AreasFigure 5.1 Paper Jam Areas Paper JamsWhen a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam Paper Jams To Clear a Jam in the Input TrayLift the output bin and locate the jammed paper inside the input tray Pull the paper up and toward you to remove itChapter 5 Troubleshooting To Clear a Jam in the Manual Feed SlotPaper Jams 1 Locate the jammed paper in the manual feed slotPaper Jams To Clear a Jam in the Output Bin5-16 DocuPrint C20/NC20 User Guide Chapter 5 Troubleshooting To Clear a Jam in TrayPaper Jams 1 Locate the jammed paper in TrayTable 5.3 Common error messages Common Error MessagesCause/Action 30 Color Print37 Insufficient Table 5.3 Common error messages continuedCollation Memory 38 Memory Full88 Color Print 900-979 ServiceCartridge Low 88 Black Printtype size Change trayTray Table 5.3 Common error messages continuedTable 5.3 Common error messages continued Load trayCommon Error Messages Tray 2 only displays if the optional Tray 2 is installedCustom Type Name Load Manualsize Table 5.3 Common error messages continuedJob Menu Cancel Job To Cancel the Current Print JobJob Menu Common Error MessagesJob Menu Reset Printer To Reset the Printer and Cancel the Print JobChapter 5 Troubleshooting Job Menu5-26 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-1 Printer SpecificationsFeature Table A.1 DocuPrint C20/NC20 FeaturesPrinter Specifications DescriptionFeature Table A.1 DocuPrint C20/NC20 FeaturesPrinter Specifications Appendix A Printer Specifications A-3A-4 DocuPrint C20/NC20 User Guide Appendix B Certifications B-1 CertificationsElectronic Emission Notices Without an External Ethernet Adapter InstalledReorient or relocate the receiving antenna European Community EC Directives Conformity Industry Canada Compliance StatementElectronic Emission Notices With an External Ethernet Adapter InstalledAppendix B Certifications B-5 European Community EC Directives Conformity Industry Canada Compliance StatementGerman Acoustics Statement The United Kingdom Telecommunications ActTable B.1 1-Meter Average Sound Pressure, dBA Quick Print QualityEnergy Star Printer Options Option Card Installation Installing the Hard DiskAccessing the System Board from the Right Installing the Paper TrayTable C.1 Installing Options Installing Printer OptionsOption Go toPrinter Memory Printer MemoryC-4 DocuPrint C20/NC20 User Guide Printer Memory Accessing the System Board from the FrontAppendix C Printer Options C-5 Memory Installing PrinterTouch something metal to discharge any static electricity before you touch itYou can hear the memory option click into place Printer MemoryAppendix C Printer Options C-7 If you need help, see the Quick Installation Guide Closing the System Board from the FrontPrinter Memory C-8 DocuPrint C20/NC20 User GuideFlash Memory Accessing the System Board from the RearPull the tab on the access cover until the cover rotates toward you Locate the system board access coverFlash Memory C-10 DocuPrint C20/NC20 User Guidein “Accessing the System Board from the Rear” in the Installing a FlashMemory SIMM Touch something metal to discharge any staticYou can hear the memory SIMM click into place Flash MemoryC-12 DocuPrint C20/NC20 User Guide Flash Memory Closing the System Board from the RearAppendix C Printer Options C-13 Flash Memory Administrator GuideC-14 DocuPrint C20/NC20 User Guide An External Ethernet Adapter is available for your printer External Ethernet AdapterWith this adapter, you can connect your printer to an Ethernet network so that it can be shared. The ExternalTo install the External Ethernet Adapter Installing the External Ethernet AdapterTri-Port Interface Card Installing the Tri-Port Interface CardInfrared Adapter Infrared AdapterInfrared Adapter C-18 DocuPrint C20/NC20 User GuideInfrared Adapter Using theInfrared Adapter Appendix C Printer Options C-19installed at a time Installing theHard Disk Hard DiskAccessing the System Board from the Right Option Card InstallationOption Card Installation Appendix C Printer Options C-21Option Card Installation Installing an Option CardC-22 DocuPrint C20/NC20 User Guide 7 Push the card straight into the printer Option Card InstallationAppendix C Printer Options C-23 Complete the following steps after you install an option card Closing the System Board from the RightOption Card Installation C-24 DocuPrint C20/NC20 User GuideInput Tray Installing the Paper TrayInput Tray Appendix C Printer Options C-25The paper tray fits straight into the back of the printer Input TrayPush the paper tray straight in until it clicks into place Continue with “Attaching the Paper Support” on the next pageInput Tray Attaching the Paper SupportAppendix C Printer Options C-27 C-28 DocuPrint C20/NC20 User Guide See Printer cleaning IndexSee Control Panel, Control keys DocuPrint C20/NC20 User GuideOpening 1-12, 2-6, 2-10 Installing C-20, C-21 C-24See Standard input tray or Tray Hard Disk C-20, C-21 C-24DocuPrint C20/NC20 User Guide See Installation, OptionsAlso see Printer problems NumericsSee Standard input tray DocuPrint C20/NC20 User Guide