Manuals / Xerox / Computer Equipment / Printer

Xerox NC20 manual To Clear a Jam in the Manual Feed Slot, Paper Jams, Troubleshooting

Models: C20 NC20

1 162

Download 162 pages 49.22 Kb

Page 107

Image 107

Paper Jams

To Clear a Jam in the

Manual Feed Slot

1 Locate the jammed paper in the manual feed slot.

2 Pull the paper straight up and remove it.

If you cannot get a firm grasp on the jammed paper, it may be easier to remove it from the output bin. See the section “To Clear a Jam in the Output Bin” for more information.

Chapter 5: Troubleshooting ❖ 5-15

Page 107

Image 107

Xerox NC20 To Clear a Jam in the Manual Feed Slot, Paper Jams, Locate the jammed paper in the manual feed slot

Contents

User Guide The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterVersion Safety Information Chapter 1 Getting to Know Your Printer ContentsSafety Notes Chapter 3 Printing Chapter 2 Loading Print MediaCertifications Chapter 5 TroubleshootingPrinter Specifications Chapter 4 Maintaining the PrinterAppendix C Printer Options Safety Notes Safety NotesElectrical Safety Do not override or disable electrical or mechanical interlocks iv DocuPrint C20/NC20 User Guide Maintenance SafetyMaintenance Safety Operational Safety Do not place the printer near a heat source Safety Notes Frequent operation of the on/off switch is not recommendedDo not switch off the printer power while printing Operational Safetyviii DocuPrint C20/NC20 User Guide Chapter 1 Getting to Know Your Printer Getting to Know Your Printer1-2 DocuPrint C20/NC20 User Guide IntroductionIntroduction Print Speed Resolution Printer FeaturesPostScript Level 2 emulation 39 compatible plus 36 additional Printer FeaturesResident Fonts The following fonts are included with your printer 75 resident -scalable fontsThe DocuPrint C20/NC20 supports the Windows 95 and Only one option card can be installed in your printer at a timeThe following printing protocols are enabled with the Chapter 1 Getting to Know Your Printer Color Matching SystemsPrinter Features ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color ProfilesPrinter Driver Software Figure 1.2 Printer Components, Rear View Printer ComponentsFigure 1.1 Printer Components, Front View Front ViewA Tri-Port Interface Card to provide support for LocalTalk Chapter 1 Getting to Know Your Printer Figure 1.3 Connection Interface Area1 Standard Parallel Port 2 Optional Tri-Port Interface Printer ComponentsFront Cover Figure 1.4 Print cartridge components Print Cartridge ComponentsPrinted Documentation DocuPrint DocumentationUser Guide, which is the electronic version of this book Electronic DocumentationReader provided on the CD if you do not already have one installed Chapter 1 Getting to Know Your Printer Note, Caution and Warning SymbolsDocuPrint Documentation 1-18 DocuPrint C20/NC20 User Guide Chapter 2 Loading Print Media Loading Print MediaThis chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20 IntroductionPaper Selection Guidelines Selecting PaperDocuPrint C20/NC20 Paper Recommendations Loading Paper “Using the Standard Input Tray” page“Using the Manual Feed Slot” page “Using Tray 2” page “Using Letterhead” page2-6 DocuPrint C20/NC20 User Guide Using the Standard Input TrayTo Load the Standard Input Tray Loading PaperChapter 2 Loading Print Media Loading PaperGo to Step Lift and slide the envelope length guide out toward you 2-8 DocuPrint C20/NC20 User Guide If you are not using large-size paper, go to StepLoading Paper Using the Manual Feed Slot 2-10 DocuPrint C20/NC20 User Guide To Load the Manual Feed SlotLoading Paper Chapter 2 Loading Print Media Loading Paper5 Send your job to print 2-12 DocuPrint C20/NC20 User Guide To Load Traycapacity Loading Paperprint material is fully inserted into Tray Use the paper length indicators printed on the topLoading Paper right-hand side of the tray to determine that the2-14 DocuPrint C20/NC20 User Guide Loading PaperTray Linking Ready Printing Multiple JobsChanging the Paper SourceReady Paper Source Tray1Paper Source Manual Paper Paper Source Manual Env2-18 DocuPrint C20/NC20 User Guide Load Manual Plain PaperLoad Manual Plain Envelopes Printing Multiple JobsPlace Print Using LetterheadTable 2.1 Letterhead Orientation Paper Source2-20 DocuPrint C20/NC20 User Guide Chapter 3 Printing PrintingPrinter Driver DocuPrint C20/NC20 Printer DriversTable 3.1 DocuPrint C20/NC20 printer drivers EnvironmentDriver Features Installing CentreWare DP and Printer Drivers 3-4 DocuPrint C20/NC20 User Guide Using the Control PanelUsing the Control Panel Figure 3.1 DocuPrint C20/NC20 Control Panel Control Panel FeaturesReady The Control Panel DisplayBusy PCL Busy PCL Suppliessuch as Supplies Menu or Job Menu MenusItem Menu Function Using the Control KeysTable 3.2 Control Key Functions Control KeyFunction Table 3.2 Control Key Functions continuedUsing the Control Panel Control KeyFunction Using the Control PanelTable 3.2 Control Key Functions continued Control KeyDocuPrint C20/NC20 Menu Map 3-12 DocuPrint C20/NC20 User Guide Figure 3.2 DocuPrint C20/NC20 Menu MapUsing the Control Panel JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENUPARALLEL MENU Figure 3.2 DocuPrint C20/NC20 Menu Map continuedUsing the Control Panel Chapter 3 PrintingReady Printing Menu SettingsTo print a menu settings page Tests MenuReady Printing Menu SettingsTests Menu Print Menus Using the Control Panele.g., Supplies Menu or Job Menu Changing Printer SettingsTo select a new value as the default setting MenuChapter 3 Printing SavedUsing the Control Panel 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Table 4.1 Print cartridge messages Replacing the Print CartridgesChange Print Cartridge Cartridge CarrierTo Position the Print Change Cartridge4-4 DocuPrint C20/NC20 User Guide To Replace thePrint Cartridges Replacing the Print CartridgesChapter 4 Maintaining the Printer Go to the procedure “To Install Print Cartridges” pageReplacing the Print Cartridges If you are replacing both print cartridges, repeat StepsCartridge Carrier Slot To Install Print CartridgesTable 4.2 Print cartridges and slots Cartridge TypeChapter 4 Maintaining the Printer LEFT CART TYPE Not ChangedReplacing the Print Cartridges 4-8 DocuPrint C20/NC20 User Guide LEFT CART TYPE New StandardOld Hi Capacity Replacing the Print CartridgesChapter 4 Maintaining the Printer RIGHT CART TYPE Not ChangedNot Changed Replacing the Print CartridgesReplacing the Print Cartridges RIGHT CART TYPE New Standard13 Go to the procedure “To Align the Print Cartridges” Old Hi CapacityTo Align the Print Cartridges 4-12 DocuPrint C20/NC20 User Guide Figure 4.1 Print cartridge alignment patternThe actual test pattern will print more steps then shown above Replacing the Print CartridgesChapter 4 Maintaining the Printer To Change the Alignment ValueTest A Alignment =5 Replacing the Print CartridgesAlignment Page To Print an Alignment Test PageAlign Cartridges PrintingReady Cleaning Your PrinterCleaning the Printheads To Run the Printhead TestThe printer returns to the ready state after the test page prints Tests Menu Clean HeadsTests Menu Cleaning Heads Cleaning Your PrinterChapter 4 Maintaining the Printer Cleaning Your PrinterIf the print quality is not satisfactory, continue with Step position. See the section “To Position the Print Cartridge Wiping the PrintheadsCleaning Your Printer When cleaning the color print cartridge, wipe theChapter 4 Maintaining the Printer Cleaning Your PrinterRepeat Steps 3 and 4 for the other print cartridge counter, see “To Align the Print Cartridges” page4-20 DocuPrint C20/NC20 User Guide Cleaning the Cartridge CarrierCleaning Your Printer position. See the section “To Position the Print CartridgeChapter 4 Maintaining the Printer Cleaning Your Printercounter, see the section “To Align the Print Cartridges” Run the Printhead Test” pageStoring Print Cartridges Troubleshooting Printer Operation Problems Printer ProblemsMake sure PCL SmartSwitch and PS SmartSwitch are set to On Table 5.1 Printer operation problemsProblem Actiondescribed in Chapter 2 Loading Print Media Table 5.1 Printer operation problems continuedProblem ActionChapter 5 Troubleshooting Table 5.1 Printer operation problems continuedProblem Printer ProblemsAction Table 5.1 Printer operation problems continuedProblem Printer ProblemsPrinter Problems Print Quality ProblemsTable 5.2 Print quality problems ProblemSystem Administrator Guide for more information Table 5.2 Print quality problems continuedProblem Printer ProblemsChapter 5 Troubleshooting Table 5.2 Print quality problems continuedProblem Printer ProblemsWhat Causes a Paper Jam? Paper JamsAny of the paper sources The output bin Paper Jams Possible Paper Jam AreasPrinter Components and Jam Areas Figure 5.1 Paper Jam AreasWhen a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam Pull the paper up and toward you to remove it To Clear a Jam in the Input TrayPaper Jams Lift the output bin and locate the jammed paper inside the input tray1 Locate the jammed paper in the manual feed slot To Clear a Jam in the Manual Feed SlotChapter 5 Troubleshooting Paper Jams5-16 DocuPrint C20/NC20 User Guide To Clear a Jam in the Output BinPaper Jams 1 Locate the jammed paper in Tray To Clear a Jam in TrayChapter 5 Troubleshooting Paper Jams30 Color Print Common Error MessagesTable 5.3 Common error messages Cause/Action38 Memory Full Table 5.3 Common error messages continued37 Insufficient Collation Memory88 Black Print 900-979 Service88 Color Print Cartridge LowTable 5.3 Common error messages continued Change traytype size TrayTray 2 only displays if the optional Tray 2 is installed Load trayTable 5.3 Common error messages continued Common Error MessagesTable 5.3 Common error messages continued Load ManualCustom Type Name sizeCommon Error Messages To Cancel the Current Print JobJob Menu Cancel Job Job MenuJob Menu To Reset the Printer and Cancel the Print JobJob Menu Reset Printer Chapter 5 Troubleshooting5-26 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-1 Printer SpecificationsDescription Table A.1 DocuPrint C20/NC20 FeaturesFeature Printer SpecificationsAppendix A Printer Specifications A-3 Table A.1 DocuPrint C20/NC20 FeaturesFeature Printer SpecificationsA-4 DocuPrint C20/NC20 User Guide Appendix B Certifications B-1 CertificationsElectronic Emission Notices Without an External Ethernet Adapter InstalledReorient or relocate the receiving antenna European Community EC Directives Conformity Industry Canada Compliance StatementAppendix B Certifications B-5 With an External Ethernet Adapter InstalledElectronic Emission Notices European Community EC Directives Conformity Industry Canada Compliance StatementQuick Print Quality The United Kingdom Telecommunications ActGerman Acoustics Statement Table B.1 1-Meter Average Sound Pressure, dBAEnergy Star Printer Options Installing the Paper Tray Installing the Hard DiskOption Card Installation Accessing the System Board from the RightGo to Installing Printer OptionsTable C.1 Installing Options OptionC-4 DocuPrint C20/NC20 User Guide Printer MemoryPrinter Memory Appendix C Printer Options C-5 Accessing the System Board from the FrontPrinter Memory electricity before you touch it Installing PrinterMemory Touch something metal to discharge any staticAppendix C Printer Options C-7 Printer MemoryYou can hear the memory option click into place C-8 DocuPrint C20/NC20 User Guide Closing the System Board from the FrontIf you need help, see the Quick Installation Guide Printer MemoryFlash Memory Accessing the System Board from the RearC-10 DocuPrint C20/NC20 User Guide Locate the system board access coverPull the tab on the access cover until the cover rotates toward you Flash MemoryTouch something metal to discharge any static Installing a Flashin “Accessing the System Board from the Rear” in the Memory SIMMC-12 DocuPrint C20/NC20 User Guide Flash MemoryYou can hear the memory SIMM click into place Appendix C Printer Options C-13 Closing the System Board from the RearFlash Memory C-14 DocuPrint C20/NC20 User Guide Administrator GuideFlash Memory Ethernet network so that it can be shared. The External External Ethernet AdapterAn External Ethernet Adapter is available for your printer With this adapter, you can connect your printer to anTo install the External Ethernet Adapter Installing the External Ethernet AdapterTri-Port Interface Card Installing the Tri-Port Interface CardC-18 DocuPrint C20/NC20 User Guide Infrared AdapterInfrared Adapter Infrared AdapterAppendix C Printer Options C-19 Using theInfrared Adapter Infrared AdapterHard Disk Installing theinstalled at a time Hard DiskAppendix C Printer Options C-21 Option Card InstallationAccessing the System Board from the Right Option Card InstallationC-22 DocuPrint C20/NC20 User Guide Installing an Option CardOption Card Installation Appendix C Printer Options C-23 Option Card Installation7 Push the card straight into the printer C-24 DocuPrint C20/NC20 User Guide Closing the System Board from the RightComplete the following steps after you install an option card Option Card InstallationAppendix C Printer Options C-25 Installing the Paper TrayInput Tray Input TrayContinue with “Attaching the Paper Support” on the next page Input TrayThe paper tray fits straight into the back of the printer Push the paper tray straight in until it clicks into placeAppendix C Printer Options C-27 Attaching the Paper SupportInput Tray C-28 DocuPrint C20/NC20 User Guide DocuPrint C20/NC20 User Guide IndexSee Printer cleaning See Control Panel, Control keysHard Disk C-20, C-21 C-24 Installing C-20, C-21 C-24Opening 1-12, 2-6, 2-10 See Standard input tray or TrayDocuPrint C20/NC20 User Guide See Installation, OptionsDocuPrint C20/NC20 User Guide NumericsAlso see Printer problems See Standard input tray