Troubleshooting
Following are guidelines for handling common problems. If these suggestions don’t help you fix the problem, contact your network administrator.
IMPORTANT The first step in troubleshooting any problem with your network connection is to check each of the following items.
mThe computer’s power is on.
mThe card is installed correctly.
mThe Ethernet cable’s connector is securely fastened to your card.
mThe network cable is in good condition and locked to the connector.
mIf your card is configured for a thin coax cable and your computer is on either end of the network, be sure that a terminator is locked to the
mYour Ethernet network is working
If the AppleTalk or TCP/IP control panel icon is missing:
The AppleTalk or TCP/IP control panel may have been moved from the Control Panels folder. Look for it on your hard disk, drag it to the Control Panels folder, and restart your Macintosh.
Also check to see whether your software is set to use Open Transport networking. See the instructions in “Setting the Network Software Selector.”
Your Ethernet software may not have been installed properly. If you can’t find the AppleTalk or TCP/IP control panel, you’ll need to reinstall the network software according to the instructions in this guide.
If Ethernet doesn’t appear in the AppleTalk or TCP/IP control panel:
Make sure that you have installed your Apple Ethernet CS II card in your communications slot II. Also, there may have been a problem with the network software installation. Reinstall your network software according to the instructions in this guide.
15
