Toshiba M1 manual Troubleshooting Flowchart

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

2.2Troubleshooting Flowchart

Use the flowchart in figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following:

qAsk the user if a password is registered and, if it is, ask him or her to enter the password. If the user has forgotten the system password, perform the following procedure at the appropriate step in the flowchart in figure 2-1:

Connect the printer port in the Port Replicator, hold down the “P” key and turn the POWER switch on. The computer will override the password function by erasing the current password.

qVerify with the customer that Microsoft Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.

qMake sure all optional equipment is removed from the computer.

qMake sure the Externa l USB floppy disk drive is empty.

2-2 TECRA M1 Maintenance Manual (960 -436)