Contact troubleshooting

View the number of contacts, calendar entries, tasks, or memos stored on your device

1.In the address book, calendar, task list, or memo list, click the trackwheel.

2.Click Options.

The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.

Custom address book field data is not appearing on my computer

You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

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Blackberry 8707 manual Contact troubleshooting

Contents

User Guide SWDT203206-203206-05242007-001 Contents Email messages 101 133 165 195 215 235 BlackBerry basics Collapse a folder No application opens when I press a Convenience keyExpand a folder BlackBerry basics shortcuts Message shortcuts ShortcutsPhone shortcuts A message Move around a message list Typing shortcutsA message list Search shortcuts Attachment shortcuts On a web Browser shortcutsMedia shortcuts Navigate a web Map shortcuts Calendar shortcutsPage Phone Phone basics Switch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Volume Emergency calls Voice mail Speed dial Make a conference call Conference callsChange the contact assigned to a speed dial key Create a phone number link for a conference call Leave a conference call Caller IDDisconnect a contact from a conference call Add a caller ID picture for a contact About call logs Call logsDelete the caller ID picture for a contact View call logs in a message list Forward a call log Call waitingChange call log notes Delete call log notes About call forwarding Call forwardingTurn on call waiting Prerequisites Call forwarding Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Click New Number About call blocking Change the call blocking passwordCall blocking Prerequisites Call blocking Prerequisites Fixed dialing Fixed dialingAbout fixed dialing Turn on fixed dialing Change a contact in your fixed dialing list Set the default country code and area codeSmart dialing Delete a contact from your fixed dialing list About TTY support TTY supportSet options for dialing extensions Prerequisites TTY support Multiple phone numbers Phone options Click Options or General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Set the Auto End Calls field to Never Click Last Call or Total Calls Click Clear Timer Phone troubleshootingReset a call timer Cannot make or receive calls Cannot join a call My phone number appears as Unknown in the phoneCannot check my voice mail Open a message Email messagesEmail message basics Send an email message Attach a contact to a message Save a draft of a messageBlind carbon copy a contact Set the importance level for a message Delete multiple messages Forward a messageDelete a message Mark a message as opened or unopened Add, change, or delete an email message folder Email message foldersFile an email message Hide filed email messages Stop a message from sending Sent messagesResend a message Hide sent messages Create an email message filter Email message filtersAbout email message filters Email message filter options Change an email message filter Forward email messages to your device when no filters applyTurn on an email message filter Change the order of email message filters Stop forwarding email messages to your device Email message forwardingDelete an email message filter Block incoming messages Reset a blocked message counterMessage options Check spelling automatically before sending email messages Set an out-of-office reply View an address instead of a display nameAdd a signature Click Show Address Message list options Click Default Services Change the Messaging Cmime fieldClick General Settings Delete the disclaimer from an email message About multiple message lists View more of the subject line for messagesSet how long your device stores messages Use one message list or multiple message lists Hide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmed Email message filters are not working correctly Page About PIN messages PIN messagesPIN message basics Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Prerequisites Cell broadcasting Cell broadcastingAbout cell broadcasting Turn on cell broadcasting Click Cell Broadcast Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Click Set Nickname Store SMS text messages on your SIM card Turn off AutoText for SMS text messagesView more of the history in SMS text messages Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Set the Network to Send Over field About multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages Cannot turn on cell broadcasting Page MMS messages MMS message basics Click Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Forward or Forward As Forward an MMS messageClick Send as MMS MMS message attachments Attach a media file to an MMS message Add an appointment to your calendar from an MMS message Attach a contact or appointment to an MMS messageSave a picture from an MMS message Add a contact to your address book from an MMS message View the size of an MMS message before sending it Stop receiving MMS messages when roamingRequest delivery or read notification for all MMS messages Set the Display Message Header On field to 2 lines Hide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message Page Typing Typing basics Highlight a line of text Cancel a text selectionSet the default currency symbol Highlight text character by character Use shortcut keys on the Home screen Type in Arabic or Russian using SureType technologyTyping input methods About typing in Arabic or Russian Set the typing input language Type in Arabic or Russian using multi-tapSwitch typing input methods About typing in Japanese Shortcuts for typing in Japanese Type a symbol in JapaneseSpelling checker Change a word in the custom dictionary Change options for checking spellingAdd a word to the custom dictionary Delete a word from the custom dictionary Word list About AutoText AutoTextStop adding items to the custom word list automatically Create an AutoText entry Undo an AutoText change Change an AutoText entryDelete an AutoText entry Typing troubleshooting Cannot check spelling Search for messages SearchAbout search Search criteria Delete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject Search for text in a message, attachment, or web Search Recipient Search Subject 100 Attachments Attachment basics View tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Click Add to Address Book or Update Address Attachment troubleshootingSkipped content bar appears in a document Question mark appears on a slide Delete email messages over the wireless network Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Synchronization Set the Wireless Synchronization field to Yes Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Prerequisites Wireless data restorationManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items 111 112 Browser Browser basics Move through a web page line by line View a thumbnail version of a webMove to a section of a long web page quickly Refresh a web Links, pictures, and web page addresses Zoom in to or out from a picture Forward a web page addressView a full picture on a web Rotate a picture Web page requests Bookmarks File a bookmark Delete a bookmarkAdd a bookmark folder Expand a folder Delete a bookmark folder Web feedsRename a bookmark folder About web feeds Mark a web feed title as opened or unopened View web feed contentListen to web feed content Change a web feed Clear a browser cache Browser optionsDelete a web feed Clear browser history Set the number of times animated graphics repeat Set the web content type that the browser acceptsSet the default browser configuration Set the home Receive a prompt before closing the browser Browser securityReceive a prompt before running a script About TLS Manage browser security TLS options Wtls options Add a trusted content serverBrowser push About browser push Turn on browser push Browser push options Browser troubleshooting No browser is available on my device Cannot set up automatic synchronization for bookmarks 130 View properties for an application ApplicationsAdd an application Delete a third-party application Click Database Sizes Application troubleshootingCannot add applications Media Send a media file using Bluetooth technologyReceive a media file using Bluetooth technology Media file management Ring tones Move a ring tone Delete a ring toneRename a ring tone Download a ring tone Add a picture folder PicturesView a picture Save a picture Delete a picture or picture folder Sort picturesRename a picture or picture folder Move a picture View pictures as a slide show Download a Home screen backgroundUse a picture as the Home screen background Change the number of seconds between slides in a slide show Click View List View pictures in a listPan a picture 140 Maps Locations Directions Map basics View status information at the top of a map TrackingZoom in to or out from a map Clear the map cache Track your movement Keep backlighting on when you track your movementSet the GPS receiver that you use to track your movement View north at the top of a map Maps troubleshooting Diagonal lines appear on a map 146 Contacts Contact basics Add a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tones Create a mailing list Mailing listsAbout mailing lists Change a mailing list Click View Group View a mailing listDelete a mailing list Click Delete Group Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Address lookup Load the SIM card phone book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Copy contacts from your address book to your SIM cardChange a SIM card contact Click Copy All To Address Book Set display options for contacts Contact list optionsSort contacts or tasks Prevent duplicate names in your address book Contact troubleshooting Calendar Calendar basics Schedule a meeting Recurrence fields Open an appointment or meeting Switch days in Day viewMeetings Delete an appointment or meeting Change the list of participants for a meeting View your calendar when responding to a meetingRespond to a meeting invitation Send an email message to all meeting participants Calendar options Set the default calendar viewSet the default reminder time for calendar entries Set the start and end time for days Hide free time in Agenda view View tasks in the calendarSet the first day of the week Set how long your device stores calendar entries Calendar troubleshooting Cannot schedule appointments that span multiple days Cannot set some fields when scheduling appointments Create a task TasksTask basics Change a task Forward a task or memo Change the status of a taskHide completed tasks Delete a task 167 Task list options 169 170 Create a memo MemosMemo basics Change a memo Delete a memo Memo list options 174 Turn on the alarm AlarmAbout the alarm Silence the alarm 176 Convert a measurement CalculatorUse the calculator 178 Bluetooth technology Bluetooth technology basics Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Restrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Make your BlackBerry device discoverable Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear 183 184 Date and time Date and time troubleshootingClick Update Time Set the date and time 186 Notification profiles Notification basics Prevent notification during calls Delete a notification profileSet the same ring tone for all notification profiles Silence your device LED notification LED notificationView a list of saved ring tones Custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notification Click Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name Delete Name My device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception 193 194 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Rename a contact Turn off invitation forwarding optionsView a contacts information Add a group Rename a group ConversationsMove a contact to a group Delete a group Send a file to a contact Open a conversationAdd an emoticon Ping a contact Availability Available Unavailable Receive notification when a contact becomes availableClick My Status Click Set Alert Display and keyboard Backlighting About organizing applications Display optionsSet the display font Add an application folder Hide an application icon Keyboard optionsMove an application icon Delete an application folder Display troubleshooting Themes My display changed 206 Language Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts Set the Use Input Method Shortcut field to No Turn off the connection to the wireless network Wireless network coverageFind information about wireless coverage indicators Turn on wireless coverage notification Click Add Network Set the wireless network connection speedChange the order of preferred wireless networks About roaming Turn off data serviceSwitch wireless networks manually Click Select Network Cannot synchronize a certificate Wireless network coverage troubleshootingCannot connect to a wireless network Power and battery 214 Load the SIM card phone book SIM cardAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Copy contacts from your address book to your SIM cardChange a SIM card contact Store SMS text messages on your SIM card Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone number Click Edit SIM Phone Number Security Security basics Set content protection strength Set a limit for device password attemptsAbout content protection Encryption Password keeper View a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords Change a password in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying Advanced security Smart cards Cannot unlock my device using my smart card Security troubleshootingUse a certificate to authenticate your smart card Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications 230 BrickBreaker capsules BrickBreakerAbout BrickBreaker Play BrickBreaker Adjust the volume for BrickBreakerBrickBreaker scoring Set the paddle speed Click Send High Score Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click High Scores 234 Accept a service book Service booksAbout service books Delete a service book 236 No application opens when I press a Convenience key TroubleshootingBlackBerry basics troubleshooting Some features are not available on my device 238 239 240 241 242 243 244 245 246 Diagnostic reports Click Delete or Delete All Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Abbreviation list CAP lock NUM lock Triple DES WAP 252 Legal notice 504,773 101,501 506,865 Reference table Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten 11535 11574 11619 11658 11703 11742 11781 11826 11865 11910