Blackberry 8707 manual Security troubleshooting, Use a certificate to authenticate your smart card

•Verify that you have imported a certificate from your smart card that you can use for signing and verification. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices.

•Verify that you have set a device password.

•Verify that two-factor authentication is turned on.

•Verify that you have the smart card password. You should have received this password when you received your smart card.

Use a certificate to authenticate your smart card

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device.

1.In the device options, click Security Options.

2.Click General Settings.

3.Set the Authentication Certificate field.

4.Click the trackwheel.

5.Click Save.

To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.

Security troubleshooting

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

To continue typing your device password, press the Escape key.

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