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Language troubleshooting

Some characters do not appear correctly on my device

The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.

Wireless network coverage troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

•Verify that your SIM card is inserted in your BlackBerry® device correctly.

•Verify that you have turned on the connection to the wireless network.

•Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.

•If you have specified a specific wireless network connection speed, verify that you are in a wireless coverage area that supports the connection speed.

I cannot synchronize a certificate

Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.

Security troubleshooting

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

To continue typing your device password, press the Escape key.

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