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Contents
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BlackBerry basics
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Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Typing shortcuts
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
Map shortcuts
Calendar shortcuts
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Phone
Phone basics
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Emergency calls
Volume
Voice mail
Check your voice mail
Change the voice mail access number
Speed dial
Make a call using speed dial
Conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
Add notes to a call log
Change call log notes
Forward a call log
Call waiting
Prerequisites: Call waiting
Turn on call waiting
Call forwarding
About call forwarding
Prerequisites: Call forwarding
Forward calls
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Call blocking
About call blocking
Prerequisites: Call blocking
Block calls
Change the call blocking password
Fixed dialing
About fixed dialing
Prerequisites: Fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Smart dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
TTY support
About TTY support
Prerequisites: TTY support
Turn on TTY support
Multiple phone numbers
About multiple phone numbers
Switch the active phone number
Phone options
Hide your phone number from contacts when you make calls
Sort phone numbers or contacts on the Phone screen
Stop ending calls when you insert your device in the holster
Stop answering calls when you remove your device from the holster
Reset a call timer
Phone shortcuts
Phone troubleshooting
I cannot make or receive calls
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Email messages
Email message basics
Open a message
Send an email message
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Email message folders
File an email message
Add, change, or delete an email message folder
Hide filed email messages
View messages in a specific folder
Resend a message
Stop a message from sending
Stop storing messages sent from your device on your computer
Stop storing messages sent from your computer on your device
Email message filters
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Email message filter options
Turn on an email message filter
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Email message forwarding
Forward messages from a specific email message folder to your device
Stop forwarding email messages to your device
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Add a signature
Set an out-of-office reply
Change the email address that you use to send messages or meeting invitations
Delete the disclaimer from an email message
Use color to differentiate work messages from other messages
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I cannot file email messages
I received notification of a new message, but no new messages appear in my message list
Some email message folders appear dimmed
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PIN messages
PIN message basics
Save a draft of a message
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Set a high importance level for received PIN messages
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Search for text in a message, attachment, or web page
Resend a message
Stop a message from sending
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SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Open a message
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Cell broadcasting
About cell broadcasting
Prerequisites: Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Set how long your service center attempts to send SMS text messages
Set a wireless network type for sending SMS text messages
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I cannot send SMS text messages
I am not receiving SMS text messages
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MMS messages
MMS message basics
Save a draft of a message
Create a slide show in an MMS message
Record and send a voice note
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MMS message attachments
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Request delivery or read notification for all MMS messages
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
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Block MMS messages
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Typing
Typing basics
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Use shortcut keys on the Home screen
Typing input methods
About typing in Arabic or Russian
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Switch typing input methods
Set the typing input language
About typing in Japanese
Type text in Japanese
Spelling checker
Check spelling automatically before sending email messages
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
Word list
About the custom word list
Add a custom word list item
Change a custom word list item
Delete a custom word list item
AutoText
About AutoText
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Typing shortcuts
Typing troubleshooting
I cannot check spelling
Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
Search for text in a message, attachment, or web page
Search for organizer data and messages that contain specific information
Search shortcuts
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Attachments
Attachment basics
Search for text in a message, attachment, or web page
Document attachments
Open a password-protected .pdf file attachment
View tracked changes in a document
View the table of contents in a document
Spreadsheet attachments
Media attachments
View a list of pages in a multi-page .tif file attachment
Switch pages in a multi-page .tif file attachment
Enhance a section of a picture
Presentation attachments
vCard contact attachments
Attachment shortcuts
Attachment troubleshooting
A skipped content bar appears in a document
A question mark appears on a slide
Synchronization
About synchronization
Prerequisites: Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Prerequisites: Wireless data synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Prerequisites: Wireless data restoration
Delete all device data
Empty the deleted items folder on your computer from your device
Synchronization troubleshooting
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Browser
Browser basics
About browser configurations
Visit a web page
Follow a link
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Links, pictures, and web page addresses
Forward a web page address
View a full picture on a web page
Zoom in to or out from a picture
Rotate a picture
Set how pictures load in the browser
Web page requests
Bookmarks
About bookmarks
Add a bookmark
Make a web page available offline
Change a bookmark
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Rename a bookmark folder
Delete a bookmark folder
Web feeds
About web feeds
Subscribe to a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Browser options
Clear a browser cache
Clear browser history
Turn on JavaScript support
Set the number of times animated graphics repeat
Set the web content type that the browser accepts
Set the home page
Set the default browser configuration
Set the character encoding for all web pages
Browser security
About TLS
About WTLS
Manage browser security
TLS options
WTLS options
Add a trusted content server
Browser push
About browser push
Turn on browser push
Browser push options
Browser shortcuts
Browser troubleshooting
No browser is available on my device
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Applications
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Media
Media file management
About transferring media files
Transfer a file between your device and your computer using the media manager tool
Send a media file using Bluetooth technology
Ring tones
Delete a ring tone
Rename a ring tone
Move a ring tone
Download a ring tone
Pictures
Sort pictures
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
Download a Home screen background
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
Media shortcuts
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Maps
Locations
View a location on a map
Add a bookmark for a location
Clear a map
Directions
Map basics
Zoom in to or out from a map
View status information at the top of a map
Clear the map cache
Tracking
Prerequisites: Tracking your movement on a map
Set the GPS receiver that you use to track your movement
Track your movement
View north at the top of a map
Map shortcuts
Maps troubleshooting
Diagonal lines appear on a map
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Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Assign a ring tone to a contact
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Address lookup
Search for contacts in your organization's address book
Manage address lookup results
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Copy contacts from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Contact list options
Sort contacts or tasks
Set display options for contacts
Prevent duplicate names in your address book
Contact troubleshooting
Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Open an appointment or meeting
Delete an appointment or meeting
View appointments in Week or Month view
Meetings
Schedule a meeting
Respond to a meeting invitation
Change the list of participants for a meeting
Send an email message to all meeting participants
Contact a meeting participant
View your calendar when responding to a meeting
Calendar options
Set the default calendar view
Set the default reminder time for calendar entries
Set the start and end time for days
Set a snooze time for reminders
View tasks in the calendar
Set the first day of the week
Hide free time in Agenda view
Set how long your device stores calendar entries
View the number of contacts, calendar entries, tasks, or memos stored on your device
Calendar shortcuts
Calendar troubleshooting
I cannot schedule appointments that span multiple days
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Tasks
Task basics
Create a task
Recurrence fields
Change a task
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Task list options
Sort contacts or tasks
Set a snooze time for reminders
View tasks in the calendar
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Memos
Memo basics
Create a memo
Change a memo
Forward a task or memo
Delete a memo
Memo list options
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Alarm
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Calculator
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Bluetooth technology
Bluetooth technology basics
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology options
Prevent your device from sharing contacts with Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
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Date and time
Set the date and time
Get the date and time from the wireless network automatically
Date and time troubleshooting
The time on my device is incorrect
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Notification profiles
Notification basics
About notification profiles
Switch notification profiles
Create a notification profile
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
Silence your device
View a list of saved ring tones
LED notification
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
Custom notification
About custom notification
Set custom notification for calls or messages from a specific contact
Change the order of notification profile exceptions
Change a notification profile exception
Change the list of contacts for a notification profile exception
Notification profile troubleshooting
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BlackBerry Messenger
Contacts
Add a contact
Turn on invitation passwords
Respond to an invitation
Turn off invitation forwarding options
Delete a contact
View a contact's information
Rename a contact
Add a group
Conversations
Start a conversation
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Availability
Receive notification when a contact becomes available
Display and keyboard
Backlighting
Display options
Use a picture as the Home screen background
Download a Home screen background
Set the display font
About organizing applications
Keyboard options
Turn on key tones
Set the cursor speed
Themes
Display troubleshooting
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Language
Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
Wireless network coverage
Find information about wireless coverage indicators
Turn off the connection to the wireless network
Turn on wireless coverage notification
About the preferred wireless network list
Set the wireless network connection speed
Change the order of preferred wireless networks
Delete a wireless network from the preferred wireless network list
Turn off data service
About roaming
Switch wireless networks manually
Wireless network coverage troubleshooting
I cannot connect to a wireless network
I cannot synchronize a certificate
Power and battery
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SIM card
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Copy contacts from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
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Security
Security basics
Set a limit for device password attempts
Encryption
About content protection
Protect your device data
Set content protection strength
About encryption keys
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Change the password keeper password
Copy a password
Prevent password copying
Advanced security
Smart cards
Use a certificate to authenticate your smart card
Security troubleshooting
I cannot unlock my device using my smart card
My device prompts me to make an emergency call when I type a password
Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume for BrickBreaker
Set the paddle speed
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Service books
About service books
Accept a service book
Delete a service book
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Troubleshooting
BlackBerry basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
Phone troubleshooting
I cannot check my voice mail
I cannot join a call
I cannot file email messages
I received notification of a new message, but no new messages appear in my message list
Some email message folders appear dimmed
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Typing troubleshooting
Attachment troubleshooting
Synchronization troubleshooting
Browser troubleshooting
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Bluetooth technology troubleshooting
Date and time troubleshooting
Notification profile troubleshooting
Display troubleshooting
Language troubleshooting
Wireless network coverage troubleshooting
Security troubleshooting
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
View the version number of the BlackBerry Device Software on your device
I cannot run or submit a diagnostic report
Abbreviation list
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Legal notice