Diagnostic reports | Blackberry 8707 guide

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1.In the device options, click Mobile Network.

2.Click the trackwheel.

3.Click Diagnostics Test.

4.Click the trackwheel.

5.Click Run.

View a diagnostic report

1.In the device options, click Mobile Network.

2.Click the trackwheel.

3.Click Diagnostics Test.

4.Highlight a report.

5.Click the trackwheel.

6.Click View Report.

Submit a diagnostic report

1.In the device options, click Mobile Network.

2.Click the trackwheel.

3.Click Diagnostics Test.

4.Highlight a report.

5.Click the trackwheel.

6.Click Email Report or PIN Report.

Delete a diagnostic report

1.In the device options, click Mobile Network.

2.Click the trackwheel.

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Blackberry 8707 manual Diagnostic reports

Contents

User Guide SWDT203206-203206-05242007-001 Contents Email messages 101 133 165 195 215 235 BlackBerry basics Expand a folder No application opens when I press a Convenience keyCollapse a folder BlackBerry basics shortcuts Phone shortcuts ShortcutsMessage shortcuts A message Typing shortcuts A message listMove around a message list Attachment shortcuts Search shortcuts Media shortcuts Browser shortcutsOn a web Navigate a web Calendar shortcuts Map shortcutsPage Phone basics Phone Switch applications during a call Dial using numbers or lettersSwitch calls Make a call when the device is locked Emergency calls Volume Speed dial Voice mail Change the contact assigned to a speed dial key Conference callsMake a conference call Create a phone number link for a conference call Disconnect a contact from a conference call Caller IDLeave a conference call Add a caller ID picture for a contact Delete the caller ID picture for a contact Call logsAbout call logs View call logs in a message list Change call log notes Call waitingForward a call log Delete call log notes Turn on call waiting Call forwardingAbout call forwarding Prerequisites Call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Click New Number Call blocking Change the call blocking passwordAbout call blocking Prerequisites Call blocking About fixed dialing Fixed dialingPrerequisites Fixed dialing Turn on fixed dialing Smart dialing Set the default country code and area codeChange a contact in your fixed dialing list Delete a contact from your fixed dialing list Set options for dialing extensions TTY supportAbout TTY support Prerequisites TTY support Phone options Multiple phone numbers Turn off the prompt that appears before you delete items Sort phone numbers or contacts on the Phone screenClick Options or General Options Click General Options Set the Auto End Calls field to Never Reset a call timer Phone troubleshootingClick Last Call or Total Calls Click Clear Timer Cannot make or receive calls My phone number appears as Unknown in the phone Cannot check my voice mailCannot join a call Email message basics Email messagesOpen a message Send an email message Blind carbon copy a contact Save a draft of a messageAttach a contact to a message Set the importance level for a message Delete a message Forward a messageDelete multiple messages Mark a message as opened or unopened File an email message Email message foldersAdd, change, or delete an email message folder Hide filed email messages Resend a message Sent messagesStop a message from sending Hide sent messages Email message filters About email message filtersCreate an email message filter Email message filter options Turn on an email message filter Forward email messages to your device when no filters applyChange an email message filter Change the order of email message filters Email message forwarding Delete an email message filterStop forwarding email messages to your device Message options Reset a blocked message counterBlock incoming messages Check spelling automatically before sending email messages Add a signature View an address instead of a display nameSet an out-of-office reply Click Show Address Click General Settings Click Default Services Change the Messaging Cmime fieldMessage list options Delete the disclaimer from an email message Set how long your device stores messages View more of the subject line for messagesAbout multiple message lists Use one message list or multiple message lists Hide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Some messages no longer appear on my device Cannot file email messagesMessage or attachment is truncated Some email message folders appear dimmed Email message filters are not working correctly Page PIN message basics PIN messagesAbout PIN messages Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page SMS text message basics SMS text messagesAbout SMS text messages Find your SMS phone number Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message About cell broadcasting Cell broadcastingPrerequisites Cell broadcasting Turn on cell broadcasting Rename a cell broadcast channel Stop receiving messages from a cell broadcast channelClick Cell Broadcast Click Set Nickname View more of the history in SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Set the Network to Send Over field Set a wireless network type for sending SMS text messages About multiple message lists Message shortcuts Am not receiving SMS text messages Cannot send SMS text messages Cannot turn on cell broadcasting Page MMS message basics MMS messages Create a slide show in an MMS message Record and send a voice noteClick Attach Picture or Attach Audio Forward an MMS message Click Send as MMSClick Forward or Forward As Attach a media file to an MMS message MMS message attachments Save a picture from an MMS message Attach a contact or appointment to an MMS messageAdd an appointment to your calendar from an MMS message Add a contact to your address book from an MMS message Request delivery or read notification for all MMS messages Stop receiving MMS messages when roamingView the size of an MMS message before sending it Set the Display Message Header On field to 2 lines Hide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message Page Typing basics Typing Set the default currency symbol Cancel a text selectionHighlight a line of text Highlight text character by character Typing input methods Type in Arabic or Russian using SureType technologyUse shortcut keys on the Home screen About typing in Arabic or Russian Switch typing input methods Type in Arabic or Russian using multi-tapSet the typing input language About typing in Japanese Type a symbol in Japanese Spelling checkerShortcuts for typing in Japanese Add a word to the custom dictionary Change options for checking spellingChange a word in the custom dictionary Delete a word from the custom dictionary Word list Stop adding items to the custom word list automatically AutoTextAbout AutoText Create an AutoText entry Change an AutoText entry Delete an AutoText entryUndo an AutoText change Cannot check spelling Typing troubleshooting About search SearchSearch for messages Search criteria Change a saved search View a list of saved searchesDelete a saved search Search for messages by contact or subject Search Recipient Search Subject Search for text in a message, attachment, or web 100 Attachment basics Attachments View the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingClick Add to Address Book or Update Address Question mark appears on a slide Reconcile email messages over the wireless network Prerequisites Wireless email reconciliationDelete email messages over the wireless network Synchronization Synchronize organizer data over the wireless network Prerequisites Wireless data synchronizationSet the Wireless Synchronization field to Yes About synchronization conflicts Manage data synchronization conflicts Prerequisites Wireless data restorationAbout backing up and restoring device data Delete all device data Click Purge Deleted Items Synchronization troubleshooting 111 112 Browser basics Browser Move to a section of a long web page quickly View a thumbnail version of a webMove through a web page line by line Refresh a web Links, pictures, and web page addresses View a full picture on a web Forward a web page addressZoom in to or out from a picture Rotate a picture Web page requests Bookmarks Add a bookmark folder Delete a bookmarkFile a bookmark Expand a folder Rename a bookmark folder Web feedsDelete a bookmark folder About web feeds Listen to web feed content View web feed contentMark a web feed title as opened or unopened Change a web feed Delete a web feed Browser optionsClear a browser cache Clear browser history Set the default browser configuration Set the web content type that the browser acceptsSet the number of times animated graphics repeat Set the home Receive a prompt before running a script Browser securityReceive a prompt before closing the browser About TLS TLS options Manage browser security Browser push Add a trusted content serverWtls options About browser push Browser push options Turn on browser push No browser is available on my device Browser troubleshooting Cannot set up automatic synchronization for bookmarks 130 Add an application ApplicationsView properties for an application Delete a third-party application Application troubleshooting Cannot add applicationsClick Database Sizes Receive a media file using Bluetooth technology Send a media file using Bluetooth technologyMedia Media file management Ring tones Rename a ring tone Delete a ring toneMove a ring tone Download a ring tone View a picture PicturesAdd a picture folder Save a picture Rename a picture or picture folder Sort picturesDelete a picture or picture folder Move a picture Use a picture as the Home screen background Download a Home screen backgroundView pictures as a slide show Change the number of seconds between slides in a slide show View pictures in a list Pan a pictureClick View List 140 Locations Maps Map basics Directions Zoom in to or out from a map TrackingView status information at the top of a map Clear the map cache Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movementTrack your movement View north at the top of a map Diagonal lines appear on a map Maps troubleshooting 146 Contact basics Contacts About pauses and waits Delete a contactAdd a pause or a wait to a phone number About custom ring tones About mailing lists Mailing listsCreate a mailing list Change a mailing list Delete a mailing list View a mailing listClick View Group Click Delete Group About categories CategoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup About the SIM card phone book SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Change a SIM card contact Copy contacts from your address book to your SIM cardDelete a SIM card contact Click Copy All To Address Book Sort contacts or tasks Contact list optionsSet display options for contacts Prevent duplicate names in your address book Contact troubleshooting Calendar basics Calendar Recurrence fields Schedule a meeting Meetings Switch days in Day viewOpen an appointment or meeting Delete an appointment or meeting Respond to a meeting invitation View your calendar when responding to a meetingChange the list of participants for a meeting Send an email message to all meeting participants Set the default reminder time for calendar entries Set the default calendar viewCalendar options Set the start and end time for days Set the first day of the week View tasks in the calendarHide free time in Agenda view Set how long your device stores calendar entries Cannot schedule appointments that span multiple days Calendar troubleshooting Cannot set some fields when scheduling appointments Task basics TasksCreate a task Change a task Hide completed tasks Change the status of a taskForward a task or memo Delete a task 167 Task list options 169 170 Memo basics MemosCreate a memo Change a memo Delete a memo Memo list options 174 About the alarm AlarmTurn on the alarm Silence the alarm 176 Calculator Use the calculatorConvert a measurement 178 Bluetooth technology basics Bluetooth technology Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Turn off Bluetooth connection notification Change the pairing name for your BlackBerry deviceRestrict outgoing calls Make your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 183 184 Click Update Time Date and time troubleshootingDate and time Set the date and time 186 Notification basics Notification profiles Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls Silence your device LED notification View a list of saved ring tonesLED notification Set the LED Coverage Indicator field to On Turn on wireless coverage notificationCustom notification About custom notification Change a notification profile exception Change the order of notification profile exceptionsClick Add Name Add Name Change Name Delete Name Notification profile troubleshooting Delete a notification profile exceptionMy device is vibrating more times than expected 193 194 BlackBerry Messenger Turn on invitation passwordsContacts Respond to an invitation View a contacts information Turn off invitation forwarding optionsRename a contact Add a group Move a contact to a group ConversationsRename a group Delete a group Add an emoticon Open a conversationSend a file to a contact Ping a contact Availability Click My Status Receive notification when a contact becomes availableAvailable Unavailable Click Set Alert Backlighting Display and keyboard Set the display font Display optionsAbout organizing applications Add an application folder Move an application icon Keyboard optionsHide an application icon Delete an application folder Themes Display troubleshooting My display changed 206 Language Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Set the Use Input Method Shortcut field to No Find information about wireless coverage indicators Wireless network coverageTurn off the connection to the wireless network Turn on wireless coverage notification Set the wireless network connection speed Change the order of preferred wireless networksClick Add Network Switch wireless networks manually Turn off data serviceAbout roaming Click Select Network Wireless network coverage troubleshooting Cannot connect to a wireless networkCannot synchronize a certificate Power and battery 214 About the SIM card phone book SIM cardLoad the SIM card phone book Add a contact to your SIM card Change a SIM card contact Copy contacts from your address book to your SIM cardDelete a SIM card contact Store SMS text messages on your SIM card Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone number Click Edit SIM Phone Number Security basics Security About content protection Set a limit for device password attemptsSet content protection strength Encryption Password keeper Set criteria for randomly generated passwords Generate a random passwordView a password in the password keeper Change a password in the password keeper Change the password keeper password Delete a password from the password keeperCopy a password Prevent password copying Advanced security Smart cards Security troubleshooting Use a certificate to authenticate your smart cardCannot unlock my device using my smart card Click Reset Settings Reset connection permissions for third-party applicationsThird-party application control About permissions for third-party applications Interaction permissions for third-party applications Connection permissions for third-party applications Data permissions for third-party applications 230 BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volume for BrickBreakerPlay BrickBreaker Set the paddle speed Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteClick Send High Score Click High Scores 234 About service books Service booksAccept a service book Delete a service book 236 BlackBerry basics troubleshooting TroubleshootingNo application opens when I press a Convenience key Some features are not available on my device 238 239 240 241 242 243 244 245 246 Diagnostic reports Set a default recipient for diagnostic reports Cannot run or submit a diagnostic reportClick Delete or Delete All CAP lock Abbreviation list Triple DES NUM lock WAP 252 Legal notice 504,773 101,501 506,865 Reference table Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten Kuten 11535 11574 11619 11658 11703 11742 11781 11826 11865 11910