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Application troubleshooting

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

My device does not have enough available memory to upgrade the BlackBerry Device Software

Delete media files, display languages, or third-party applications that you do not use.

Maps troubleshooting

Diagonal lines appear on a map

Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network.

If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

Contact troubleshooting

Custom address book field data is not appearing on my computer

You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

Calendar troubleshooting

I cannot schedule appointments that span multiple days

If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.

I cannot set some fields when scheduling appointments

If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.

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