General Guide for Troubleshooting
3.1General Guide for Troubleshooting
There are quite a few printer problems which may be corrected by the user. If some kind of printer problem should occur, check the following before concluding the printer is broken.
This section explains how to correct these problems.
Symptom |
| Check Items | Corrective Action | ||
The printer will not | Check the | indicator. | Off | Look through the items below and check | |
print from the |
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| anything that seems appropriate. | |
computer. |
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| Flashing | Rapid flashing: An error has occurred. For | ||
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| section 3.3 Indicators on page | |
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| Flickering: The printer is offline. Pressing the | |
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| key switches the printer to online status. | |
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| Lit | See the appropriate item below. | |
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| Check if status page can | Status page | There may be a problem with the computer’s | ||
| be printed. |
| can be | connection to the network. Also, look through | |
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| printed. | the items below and check anything that | |
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Print quality is not good. |
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| See section 3.2 Print Quality Problems on | ||
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Paper is jammed. |
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| See section 3.4 Paper Jam Removal on page | |
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Nothing lights on the | Check that the power cord is properly | Turn off the printer’s power, plug in the power | |||
operator panel even | plugged into the power outlet. | cord securely, and try turning on the printer’s | |||
when power is turned |
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| power again. | |
on and the fan makes |
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Check that the power switch is really in the ON ( ) position. | |||||
no noise. | |||||
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The printer prints a | Check the interface cable. |
| Connect both ends of the interface cable | ||
status page, but data |
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| securely. Try replacing the printer cable. For | |
from the computer is |
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| details on the parallel interface for this | |
not being printed |
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| printer, see Appendix B. | |
normally. |
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Check program files and application | Try printing another file or using another | ||||
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| software. |
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| print command. If the problem occurs only | |
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| with a specific file or application, check the | |
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| printer settings for that application. | |
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Table |
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If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer.
