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Toshiba M1 Troubleshooting Flowchart Troubleshooting Procedures, Troubleshooting flowchart 1/2

Models: M1

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2.2 Troubleshooting Flowchart

2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

TECRA M1 Maintenance Manual (960 -436)

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Toshiba M1 manual Troubleshooting Flowchart Troubleshooting Procedures, Troubleshooting flowchart 1/2

Contents

File Number Tecra M1Copyright Preface Safety PrecautionsAppendices describe the following Acronyms ConventionsTecra M1 Maintenance Manual 960 Table of Contents Viii CD-ROM/DVD-ROM Test Tests and DiagnosticsSetup CPU Replacement ProceduresAppendices Xiii Chapter Hardware Overview Hardware Overview Chapter Contents Tables FiguresFeatures Hardware Overview FeaturesFeatures Features Hardware Overview Hardware Overview Features Hardware Overview Hardware Overview Front of the computer System unit configuration System unit configuration is shown in figureSystem Unit Block Diagram Hardware Overview System Unit Block DiagramSystem Unit Block Diagram System Unit Block Diagram Hardware Overview Hardware Overview 32KB are reserved ∙ KBC System Unit Block Diagram Hardware Overview Hardware Overview Internal LAN Controller 2MB mode 44MB mode 3.5-inch Floppy Disk Drive USB ExternalItems 2186B 2.5-inch HDD specifications 1/32.5-inch Hard Disk Drive 2.5-inch Hard Disk Drive Hardware OverviewG8BC00004210 G8BC0000A110 Inch HDD specifications 2/3Inch HDD specifications 3/3 G8BC0000F310CD-ROM drive specifications CD-ROM DriveCD-ROM Drive Hardware Overview DVD-ROM Drive DVD-ROM drive DVD-ROM drive specifications 1/2G8CC00015410 DVD-ROM modeCD-RW/DVD-ROM Drive SpecificationsCD-RW/DVD-ROM drive specifications 3/3 Panasonic G8CC00012410 DVD-ROM mode DVD Multi DriveWrite Access time ms 110 130 Data Buffer Capacity Mbytes 10 Keyboard KeyboardTFT Color Display TFT Color Display Hardware OverviewLCD Module LCD module specifications 2/2 FL inverter board specificationsFL Inverter Board Power Supply Hardware Overview Power SupplySuspen Power supply output ratingICH4-M Batteries 10 Battery specificationsMain Battery Battery name Material Output voltage CapacityStatus Charging time Battery Charging ControlBatteries Hardware Overview 11 Time required for quick chargesData preservation period full charge RTC battery12 RTC battery charging/data preservation time Status Time Charging Time power onChapter Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Procedure 2 Connector and Cable Check Troubleshooting Procedures Troubleshooting flowchart Vii Troubleshooting Troubleshooting Procedures TroubleshootingTroubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting Flowchart Troubleshooting ProceduresTroubleshooting flowchart 2/2 Troubleshooting Flowchart Troubleshooting Procedures DC in Icon Power Supply TroubleshootingProcedure 1 Icons in the LCD Check Battery IconPower Supply Troubleshooting Troubleshooting Procedures Procedure 2 Error Code CheckError code Where Error occurs Error code Meaning 1st BatteryS3V output PGV output PTV output Troubleshooting Procedures Procedure 3 Connection Check Result code Contents Check items Procedure 4 Charge CheckProcedure 5 Replacement Check System Board Troubleshooting Procedure 1 Message Check System Board Troubleshooting Troubleshooting ProceduresKBC Error HDC Error Printer port LED Procedure 2 Printer Port LED Check on Boot ModeLED Status Test item Message Printer port LED boot mode status 1/8B5H Printer port LED boot mode status 3/8 Tecra M1 Maintenance Manual 960 0AH Printer port LED boot mode status 5/81BH Printer port LED boot mode status 7/8 FFH Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check Procedure 1 FDD Head Cleaning Check FDD TroubleshootingStatus FDD Troubleshooting Troubleshooting ProceduresProcedure 2 Diagnostic Test Program Execution Check FDD error code and statusProcedure 3 Connector Check and Replacement Check HDD Troubleshooting Troubleshooting Procedures HDD TroubleshootingProcedure 2 Partition Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check Hard disk drive error code and statusCode Status Procedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard and Touch pad TroubleshootingProcedure 2 Connector and Replacement Check Sensor/Switch Board PJ3200 Display Troubleshooting Display Troubleshooting Troubleshooting ProceduresProcedure 2 Connector and Cable Check Procedure 3 Replacement Check CD-ROM Drive Troubleshooting Troubleshooting Procedures CD-ROM Drive TroubleshootingProcedure 2 Connector Check and Replacement Check DVD-ROM, CD-RW/DVD-ROM and DVD Multi Drive Troubleshooting DVD-ROM or CD-RW/DVD ROM or DVD Multi drive Modem Troubleshooting Troubleshooting Procedures Modem TroubleshootingModem Troubleshooting LAN Troubleshooting LAN Troubleshooting Troubleshooting ProceduresProcedure 1 Connector Check and Replacement Check Procedure 1 Transmitting-Receiving Check Bluetooth TroubleshootingProcedure 2 Antennas Connection Check Bluetooth Troubleshooting Troubleshooting ProceduresProcedure 3 Antenna Check Procedure 4 Replacement Check Wireless LAN Troubleshooting Wireless LAN Troubleshooting Troubleshooting Procedures Procedure 3 Antenna Check Procedure 4 Replacement Check Sound Troubleshooting Procedure 2 Connector Check Sound Troubleshooting Troubleshooting ProceduresProcedure 3 Replacement Check Procedure 2 Connector/Replacement Check SD Card Slot TroubleshootingSD Card Slot Troubleshooting Troubleshooting Procedures Procedure 1 Check on WindowsSD Card Slot Troubleshooting Chapter Tests and Diagnostics Tests and Diagnostics 24.1 25.2 Diagnostic Test Tests and Diagnostics Diagnostic TestTests and Diagnostics Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Executing the Diagnostic TestExecuting the Diagnostic Test SUB-TEST Pass Count Error Following message will appear Subtest Names Tests and Diagnostics Subtest NamesTest Name Subtest No Subtest Name Test Name Tests and Diagnostics Subtest Names Subtest names 2/3Subtest names 3/3 System Test Tests and Diagnostics System TestSystem Test Tests and Diagnostics Changed Tests and Diagnostics System Test Subtest DMI writeCPU Temp = XX deg C Throttling level = XXXXh Memory Test Tests and Diagnostics Memory TestMaximum memory size Keyboard Test Tests and Diagnostics Keyboard TestConnected to the computer before the power is turned on Keyboard Test Tests and DiagnosticsButtons ZD0003P02 must be connected to the computer Display Test Tests and Diagnostics Display TestDisplay Test Tests and Diagnostics Tests and Diagnostics Display Test Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh Floppy Disk Test Tests and Diagnostics Floppy Disk TestBy an operator Data Subtest Random address/dataPrinter Test Tests and Diagnostics Printer TestWrap around Async Test Tests and Diagnostics Async TestSubtest FIR/SIR Point to Point receive Tests and Diagnostics Hard Disk Test Hard Disk TestRefer to the operating system instructions Hard Disk Test Tests and Diagnostics Worst pattern data Cylinder Real Timer Test Tests and Diagnostics Real Timer TestTests and Diagnostics Real Timer Test NDP Test NDP Test Tests and DiagnosticsSelect the slot to test Expansion Test Tests and DiagnosticsSub# Address Good Bad Contents Expansion TestTests and Diagnostics Expansion Test CD-ROM/DVD-ROM Test CD-ROM/DVD-ROM Test Tests and DiagnosticsTests and Diagnostics Wireless LAN Test Agere Wireless LAN Test AgereTransmit test Wireless LAN Test Agere Tests and DiagnosticsReceive test Wireless LAN Test Agere Tests and Diagnostics This Card is WEP Press any key to continue Wireless LAN Test Atheros Tests and Diagnostics Wireless LAN Test AtherosTests and Diagnostics Wireless LAN Test Atheros Setting the responder machineSetting the tester machine Then the test returns to the main menu automatically Wireless LAN Test Calexico Tests and Diagnostics Wireless LAN Test CalexicoSetting the target machine Sound/Modem Test Sound/Modem Test Tests and DiagnosticsPress any key, and the following two messages appear Tests and Diagnostics Sound/Modem TestWhen the subtest is executed, the following message appears After a few seconds, the following message will appear IEEE1394 Test Program IEEE1394 Test Program Tests and DiagnosticsSubtest Responder tool Bluetooth Test Tests and Diagnostics Bluetooth TestTests and Diagnostics Bluetooth Test Bluetooth Test3 Tests and Diagnostics Error code for Bluetooth test Bdaddr 1/2 Progress Bar OOO Pppppp L Eeeeee Ttttttt Eeeeeee Ddddd MM P M M M P OOO Pppppp Error code See the Specification of the Bluetooth System in detail Error Code and Error Status Names Tests and Diagnostics Error Code and Error Status NamesDevice name Error code Error status name HDD CD/DVD-ROM Hard Disk Test Detail Status Tests and Diagnostics Hard disk controller status register contentsHard Disk Test Detail Status BBK1 Operations Head CleaningHead Cleaning Tests and Diagnostics Function DescriptionLog Utilities Tests and Diagnostics Log UtilitiesLog Utilities Tests and Diagnostics Running Test Tests and Diagnostics Running TestRunning Test Tests and Diagnostics Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive UtilitiesFloppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Format & Copy Select a drive number. Then the following message appears HDD-ID Read Tests and Diagnostics System Configuration System ConfigurationLAN System Configuration Tests and DiagnosticsTests and Diagnostics Setup SetupSetup Tests and Diagnostics HDD Password Accessing the Setup ProgramTecra M1 Maintenance Manual Password Write Policy in the CPU Cache Moving Within the Setup Menu and Changing ValuesAccepting Changes and Exiting the Setup Window Factory Preset ConfigurationLow CPU operates at low speed CPU Sleep Mode Setup OptionsEnabled Necessary turns on the fan Lowers the CPU processing speed first, then ifTests and Diagnostics Setup PAL Disabled Disables the level 2 cache Enabled Enables the Panel Power On/Off Disabled All Devices COM level Address DMA channel No DriveCardBus/16-bit ECP USB Legacy Support cannot be used DisabledTests and Diagnostics Setup Chapter Replacement Procedures Replacement Procedures 25.2 25.1Removing the Keyboard support plate 27 Removing the Display assembly 64 Replacing Sharp fluorescent lamp SXGA+ 100 General GeneralSafety Precautions Replacement Procedures GeneralBefore You Begin Assembly Procedures Disassembly ProceduresGeneral Tools and Equipment Screw Tightening Torque Marking of Screws on the Computer Body Color of Screw ShaftBattery Pack Battery PackRemoving the Battery Pack Removing the Battery pack Replacement Procedures Battery PackInstalling the Battery Pack Replacement Procedures Optional PC Card Optional PC CardRemoving an Optional PC Card Installing an Optional PC Card Removing an Optional SD Card Replacement Procedures Optional SD CardInstalling an Optional SD Card Optional SD CardOptional SD Card Replacement Procedures HDD HDDRemoving the HDD Removing the HDD cover HDD4 Replacement ProceduresRemoving the HDD pack Removing the HDD bracket Installing the HDD Slim Select Bay Module Slim Select Bay ModuleRemoving the Slim Select Bay Module Replacement Procedures Slim Select Bay Module Tecra M1 Maintenance Manual Installing the Slim Select Bay Module Modem Daughter Card Modem Daughter CardRemoving the Modem Daughter Card 10 Removing the Modem daughter card Replacement Procedures Modem Daughter CardInstalling the Modem Daughter Card Replacement Procedures CPU CPURemoving the CPU 11 Removing the CPU cover 12 Removing the Fin 13 Unlocking the CPU CPU4 Replacement Procedures14Applying new grease Installing the CPUReplacement Procedures Removing the Keyboard Replacement Procedures Keyboard16 Removing the Keyboard 17 Removing the Keyboard support plate Installing the Keyboard Replacement Procedures Memory Module Memory ModuleRemoving a Memory Module Otherwise, the computer or the memory may be damaged Installing a Memory ModuleSensor/Switch Board Replacement Procedures Sensor/Switch BoardRemoving the Sensor/Switch Board Installing the Sensor/Switch Board Replacement Procedures Touch Pad Touch PadRemoving the Touch Pad 21 Removing the Palm rest Replacement Procedures Touch Pad Installing the Touch Pad Wireless LAN Card Replacement Procedures Wireless LAN CardRemoving the Wireless LAN Card 24 Removing the Wireless LAN card Installing the Wireless LAN Card Bluetooth Module Bluetooth ModuleRemoving the Bluetooth Module Installing the Bluetooth Module Replacement Procedures Bluetooth ModuleDisplay Assembly Display AssemblyRemoving the Display Assembly Replacement Procedures Display Assembly 27 Removing the Display assembly 28 Removing the Display assembly Installing the Display Assembly Replacement Procedures LED Board LED BoardRemoving the LED Board Installing the LED Board Replacement Procedures Sound Board Sound BoardRemoving the Sound Board 30 Removing the Sound board Installing the Sound Board System Board/RTC Battery/DC-IN Jack System Board/RTC Battery/DC-IN Jack31 Removing the System board/RTC Battery/DC-IN Jack Removing the System Board/RTC Battery/DC-IN JackLift up the system board and remove it System Board/RTC Battery/DC-IN Jack Replacement ProceduresM2.5×4 M2.5×1033 Removing the DC-IN jack Installing the System Board/RTC Battery/DC-IN Jack Replacement Procedures USB Board USB BoardRemoving the USB Board Installing the USB Board Replacement Procedures 20 Fan 20 FanRemoving the Fan Installing the Fan Replacement Procedures Display Mask Display MaskRemoving the Display Mask 37 Removing the Display mask Installing the Display MaskStick the two mask seals on the top of screws FL Inverter4 Replacement Procedures FL InverterRemoving the FL Inverter Installing the FL Inverter Replacement Procedures FL InverterLCD Module LCD ModuleRemoving the LCD Module 39 Removing the LCD module Replacement Procedures4.23 LCD Module40 Removing the LCD module Installing the LCD Module Replacement Procedures LCD ModulePage Wireless LAN Antenna/Bluetooth Antenna/Display Cover/Speaker 42 Removing the Cable holder ∙ M2.5×4 Tapping screw43 Removing the cables 44 Removing the Hinge 45 Removing the Wireless LAN/Bluetooth antenna 46 Removing the LCD cable 47 Removing the Speaker cable 48 Removing the Speaker and Side cover 49 Removing the Hinge Replacement Procedures 50 Installing the wireless LAN/Bluetooth antenna Replacement Procedures Fluorescent Lamp Replacement Procedure Fluorescent LampType Supplier Section Replacement Procedure Fluorescent Lamp 51 Replacing Toshiba fluorescent lamp XGA 512 Replacing Toshiba fluorescent lamp XGA 53 Replacing Toshiba fluorescent lamp XGA Replacement Procedure Fluorescent Lamp 54 Replacing Toshiba fluorescent lamp XGA 55 Replacing Toshiba fluorescent lamp XGA Fluorescent Lamp Replacement Procedure 56 Replacing Toshiba fluorescent lamp XGA Assembling the 14.1-inch XGA Toshiba Fluorescent Lamp57 Replacing Toshiba fluorescent lamp XGA Be careful not to damage the TAB58 Replacing Toshiba fluorescent lamp XGA 59 Replacing Toshiba fluorescent lamp XGA 60 Replacing Toshiba fluorescent lamp XGA 61 Replacing Toshiba fluorescent lamp XGA Discard the tapes removed 62 Replacing Sharp fluorescent lamp SXGA+ 63 Replacing Sharp fluorescent lamp SXGA+ 64 Replacing Sharp fluorescent lamp SXGA+ Fluorescent Lamp4 Replacement Procedure65 Replacing Sharp fluorescent lamp SXGA+ 66 Replacing Sharp fluorescent lamp SXGA+ 67 Replacing Sharp fluorescent lamp SXGA+ 68 Replacing Sharp fluorescent lamp SXGA+ 69 Replacing Sharp fluorescent lamp SXGA+ Replacement Procedure4.25 Fluorescent Lamp70 Replacing Sharp fluorescent lamp SXGA+ 71 Replacing Sharp fluorescent lamp SXGA+ Assembling the 14.1-inch SXGA+ Sharp Fluorescent Lamp Appendices Appendices Appendix Contents PJ2033 App-v Figure B-4 TableC-11 TableC-40 Appendix a Handling the LCD Module Precautions for handling the LCD moduleAppendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendix a Handling the LCD Module Appendices Appendix B Board Layout System Board FGFSY* Front ViewEC/KBC Mark Number NameFigure B-2 System board FGFSY* layout back System Board FGFSY* Back ViewCPU Number NameFront Back Sound Board FGFSD* Front and Back ViewAppendices Appendix B Board Layout LED Board FGFLE* Front and Back View Sensor/Switch Board FGFLS* Front and Back View Front USB Board FGFUS* Front and Back ViewApx.C Pin Assignments System Board PJ1001 Memory 1 connector 200-pinTable C-1 Memory 1 connector 200-pin 1/3 Pin No Signal NameAppendices Apx.C Pin Assignments Table C-1 Memory 1 connector 200pin 2/3Appendix C Pin Assignments SDQ35R-B2P PJ1002 Memory 2 connector 200-pin Table C-2 Memory 2 connector 200-pin 1/3Appendix C Pin AssignmentsAppendices SCB6B -B2P SCB7B-B2P GND SDQ39R-B2P GND SCK4-B2N Table C-3 HDD interface connector 44-pin PJ1509 HDD interface connector 44-pinTable C-4 Select Bay interface connector 72-pin PJ1511 Select Bay interface connector 72-pinTable C-5 PC-Card interface connector 150-pin 1/2 PJ1512 PC-Card interface connector 150-pinAppendices Apx.C Pin Assignments Table C-5 PC-Card interface connector 150-pin 2/2 Table C-7 Keyboard interface connector 34-pin PJ1514 SD Card interface connector 12-pinPJ123 Keyboard interface connector 34-pin Table C-6 SD Card interface connector 12-pin11 PJ2026 Speaker Right connector 3-pin PJ2003 PAD interface connector 8-pinPJ1101 LED board interface connector 14-pin PJ1000 Sensor/Switch board interface connectorTable C-12 Speaker Left connector 2-pin 12 PJ2027 Speaker Left connector 2 -pinTable C-13 Docking interface connector 240-pin 1/4 13 PJ2007 Docking interface connector 240-pinTable C-13 Docking interface connector 240-pin 2/4 DCD-PYP TXD-PYN PE-P5P PDB06-P5P GND PDB01-P5P STROB-P5N 225 227 229 Table C-14 Mini PCI interface connector 124-pin 1/2 PJ2015 Mini PCI interface connector 124-pinTable C-14 Mini PCI interface connector 124-pin 2/2 123 124 15 PJ2017 MDC1 interface connector 30-pin 16 PJ1003 MDC2 interface connector 2 -pinPJ2019 Serial interface connector 9 -pin 21 PJ1004 USB board interface connector 6-pin PJ2020 Parallel interface connector 25-pin19 PJ2033 USB0 interface connector 4-pin 20 PJ2034 USB1 interface connector 4-pinTable C-23 Sound board interface connector 30-pin 22 PJ4900 Bluetooth interface connector 20-pin23 PJ1100 Sound board interface connector 30-pin Table C-22 Bluetooth interface connector 20-pin27 PJ8810 1st Battery connector 10-pin PJ651 Ieee 1394 interface connector25 PJ4500 LAN interface connector 14-pin 26 PJ8800 DC-IN connector 4-pinTable C-28 RTC Battery connector 2-pin PJ1005 RTC Battery connector 2-pin29 PJ8770 FAN interface connector 3-pin 30 PJ5500 LCD interface connector 41-pinAppendices Apx.C Pin Assignments Table C-32 TV connector 4-pin PJ5523 CRT interface connector 15-pin32 PJ5501 TV connector 4-pin Interface connector 15-pinSound Board PJ3000 System board interface connector 30-pin 34 PJ3001 Internal Microphone connector 2-pin35 PJ3002 External Microphone connector 6-pin Table C-36 Headphone connector 6-pin 36 PJ3003 Headphone connector 6-pinTable C-37 System board interface connector 14-pin LED Board 37 PJ3100 System board interface connector 14-pinTable C-38 System board interface connector 10-pin Table C-40 USB port 2 connector 4-pin USB Board 39 PJ3300 System board interface connector 6-pin40 PJ3301 USB port 2 connector 4-pin Table C-39 System board interface connector 6-pinAppendix C Pin Assignments Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 1/4Cap Keytop Code set Make Break Make Break Ctrl Cap Keytop Code set Code se t Make Break With left Shift Table D-4 Scan codes with Fn key Cap Code setBreak Make Table D-6 No.124 key scan code Key Shift Code set Top United Kingdom UK Keyboard United States US KeyboardAppendix E Key LayoutAppendices Appendices Appendix E Key Layout Parallel Port Wraparound Connector Serial Port Wraparound ConnectorAppendix F Wiring Diagrams AppendicesAppendix F Wiring Diagrams LAN Loopback ConnectorAppendix G Bios Rewrite Procedures Rewriting the BiosTools Appendices Appendix G Bios Rewrite Procedures Rewriting the EC/KBC Appendix H EC/KBC Rewrite ProceduresAppendices Appendix H EC/KBC Rewrite Procedures Appendix I ReliabilityAppendices Table I-1 MtbfTime hours Appendices Appendix I Reliability