User Guide
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer
Version
Safety Information
Chapter 1 Getting to Know Your Printer
Contents
Safety Notes
Chapter 2 Loading Print Media
Chapter 3 Printing
Chapter 5 Troubleshooting
Printer Specifications
Chapter 4 Maintaining the Printer
Certifications
Appendix C Printer Options
Safety Notes
Safety Notes
Electrical Safety
Do not override or disable electrical or mechanical interlocks
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Maintenance Safety
Maintenance Safety
Operational Safety
Do not place the printer near a heat source
Frequent operation of the on/off switch is not recommended
Do not switch off the printer power while printing
Keep hands, hair, and neckties away from the exit feed rollers
Do not open the Top Cover while printing
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Getting to Know Your Printer
Chapter 1 Getting to Know Your Printer
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Introduction
Introduction
Printer Features
Print Speed Resolution
Resident Fonts The following fonts are included with your printer
75 resident -scalable fonts
PostScript Level 2 emulation 39 compatible plus 36 additional
PCL emulation 45 LaserJet compatible plus 30 additional in PCL
Only one option card can be installed in your printer at a time
The DocuPrint C20/NC20 supports the Windows 95 and
The following printing protocols are enabled with the
Color Matching Systems
ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles
Printer Driver Software
Printer Components
Figure 1.1 Printer Components, Front View
Front View
Figure 1.2 Printer Components, Rear View
A Tri-Port Interface Card to provide support for LocalTalk
Figure 1.3 Connection Interface Area
1 Standard Parallel Port 2 Optional Tri-Port Interface
Front Cover
Print Cartridge Components
Figure 1.4 Print cartridge components
DocuPrint Documentation
Printed Documentation
Electronic Documentation
User Guide, which is the electronic version of this book
Reader provided on the CD if you do not already have one installed
Note, Caution and Warning Symbols
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Loading Print Media
Chapter 2 Loading Print Media
This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20
Selecting Paper
Paper Selection Guidelines
DocuPrint C20/NC20 Paper Recommendations
“Using the Standard Input Tray” page
“Using the Manual Feed Slot” page “Using Tray 2” page
“Using Letterhead” page
Loading Paper
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Using the Standard Input Tray
To Load the Standard Input Tray
Go to Step Lift and slide the envelope length guide out toward you
If you are not using large-size paper, go to Step
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Using the Manual Feed Slot
To Load the Manual Feed Slot
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5 Send your job to print
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To Load Tray
capacity
print material is fully inserted into Tray
Use the paper length indicators printed on the top
right-hand side of the tray to determine that the
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Tray Linking
Printing Multiple Jobs
Changing the
Paper Source
Ready
Paper Source Manual Env
Paper Source Tray1
Paper Source Manual Paper
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Load Manual Plain Paper
Load Manual Plain Envelopes
Using Letterhead
Table 2.1 Letterhead Orientation
Paper Source
Place Print
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Printing
Chapter 3 Printing
DocuPrint C20/NC20 Printer Drivers
Table 3.1 DocuPrint C20/NC20 printer drivers
Environment
Printer Driver
Driver Features Installing CentreWare DP and Printer Drivers
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Using the Control Panel
Using the Control Panel
Control Panel Features
Figure 3.1 DocuPrint C20/NC20 Control Panel
Busy PCL Supplies
The Control Panel Display
Busy PCL
such as Supplies Menu or Job Menu
Menus
Item Menu
Using the Control Keys
Table 3.2 Control Key Functions
Control Key
Function
Table 3.2 Control Key Functions continued
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DocuPrint C20/NC20 Menu Map
Figure 3.2 DocuPrint C20/NC20 Menu Map
JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU
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SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU
Figure 3.2 DocuPrint C20/NC20 Menu Map continued
PARALLEL MENU
SERIAL MENU
INFRARED MENU
Tests Menu
Printing Menu Settings
To print a menu settings page
Printing Menu Settings
Tests Menu Print Menus
Changing Printer Settings
To select a new value as the default setting
Menu
e.g., Supplies Menu or Job Menu
Saved
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Maintaining the Printer
Replacing the Print Cartridges
Table 4.1 Print cartridge messages
Cartridge Carrier
To Position the Print
Change Cartridge
Change Print Cartridge
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To Replace the
Print Cartridges
Go to the procedure “To Install Print Cartridges” page
If you are replacing both print cartridges, repeat Steps
To Install Print Cartridges
Table 4.2 Print cartridges and slots
Cartridge Type
Cartridge Carrier Slot
LEFT CART TYPE Not Changed
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LEFT CART TYPE New Standard
Old Hi Capacity
RIGHT CART TYPE Not Changed
Not Changed
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RIGHT CART TYPE New Standard
13 Go to the procedure “To Align the Print Cartridges”
To Align the Print Cartridges
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Figure 4.1 Print cartridge alignment pattern
The actual test pattern will print more steps then shown above
To Change the Alignment Value
Test A Alignment =5
To Print an Alignment Test Page
Align Cartridges
Printing
Alignment Page
To Run the Printhead Test
Cleaning Your Printer
Cleaning the Printheads
Tests Menu Clean Heads
Tests Menu Cleaning Heads
The printer returns to the ready state after the test page prints
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If the print quality is not satisfactory, continue with Step
Wiping the Printheads
When cleaning the color print cartridge, wipe the
position. See the section “To Position the Print Cartridge
printheads in one direction so the colors do not
Repeat Steps 3 and 4 for the other print cartridge
counter, see “To Align the Print Cartridges” page
Cleaning the Cartridge Carrier
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counter, see the section “To Align the Print Cartridges”
Run the Printhead Test” page
Storing Print Cartridges
Troubleshooting
Printer Problems
Printer Operation Problems
Table 5.1 Printer operation problems
Problem
Action
Make sure PCL SmartSwitch and PS SmartSwitch are set to On
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Table 5.1 Printer operation problems continued
described in Chapter 2 Loading Print Media
Printer Problems
Chapter 4 Maintaining the Printer for more information
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Print Cartridges” page
Print Quality Problems
Table 5.2 Print quality problems
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Table 5.2 Print quality problems continued
System Administrator Guide for more information
Table 5.2 Print quality problems continued
Paper Jams
What Causes a Paper Jam?
Any of the paper sources The output bin
Possible Paper Jam Areas
Printer Components and Jam Areas
Figure 5.1 Paper Jam Areas
1 Manual Feed Slot
When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam
To Clear a Jam in the Input Tray
Lift the output bin and locate the jammed paper inside the input tray
Pull the paper up and toward you to remove it
Lower the output bin
2 Pull the paper straight up and remove it
To Clear a Jam in the Manual Feed Slot
1 Locate the jammed paper in the manual feed slot
To Clear a Jam in the Output Bin
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2 Pull the paper up and toward you to remove it
To Clear a Jam in Tray
1 Locate the jammed paper in Tray
Common Error Messages
Table 5.3 Common error messages
Cause/Action
30 Color Print
Table 5.3 Common error messages continued
37 Insufficient
Collation Memory
38 Memory Full
900-979 Service
88 Color Print
Cartridge Low
88 Black Print
Change tray
type size
Tray
Tray 2 only displays if the optional Tray 2 is installed
Load tray
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size
Load Manual
Custom Type Name
To Cancel the Current Print Job
Job Menu Cancel Job
Job Menu
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To Reset the Printer and Cancel the Print Job
Job Menu Reset Printer
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Printer Specifications
Appendix A Printer Specifications A-1
Table A.1 DocuPrint C20/NC20 Features
Feature
Printer Specifications
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Appendix A Printer Specifications A-3
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Certifications
Appendix B Certifications B-1
Without an External Ethernet Adapter Installed
Electronic Emission Notices
Reorient or relocate the receiving antenna
Industry Canada Compliance Statement
European Community EC Directives Conformity
With an External Ethernet Adapter Installed
Appendix B Certifications B-5
Industry Canada Compliance Statement
The United Kingdom Telecommunications Act
German Acoustics Statement
Table B.1 1-Meter Average Sound Pressure, dBA
Quick Print Quality
Energy Star
Printer Options
Installing the Hard Disk
Option Card Installation
Accessing the System Board from the Right
Installing the Paper Tray
Installing Printer Options
Table C.1 Installing Options
Option
Go to
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Printer Memory
Printer Memory
Accessing the System Board from the Front
Appendix C Printer Options C-5
Installing Printer
Memory
Touch something metal to discharge any static
electricity before you touch it
You can hear the memory option click into place
Appendix C Printer Options C-7
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Closing the System Board from the Front
If you need help, see the Quick Installation Guide
Accessing the System Board from the Rear
Flash Memory
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Locate the system board access cover
Pull the tab on the access cover until the cover rotates toward you
Installing a Flash
in “Accessing the System Board from the Rear” in the
Memory SIMM
Appendix C Printer Options C-11
You can hear the memory SIMM click into place
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Closing the System Board from the Rear
Appendix C Printer Options C-13
Administrator Guide
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External Ethernet Adapter
An External Ethernet Adapter is available for your printer
With this adapter, you can connect your printer to an
Ethernet network so that it can be shared. The External
Installing the External Ethernet Adapter
To install the External Ethernet Adapter
Installing the Tri-Port Interface Card
Tri-Port Interface Card
Infrared Adapter
Infrared Adapter
Infrared Adapter
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Appendix C Printer Options C-19
Using the
Infrared Adapter
Installing the
installed at a time
Hard Disk
Hard Disk
Option Card Installation
Accessing the System Board from the Right
Option Card Installation
Appendix C Printer Options C-21
Installing an Option Card
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7 Push the card straight into the printer
Appendix C Printer Options C-23
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Closing the System Board from the Right
Complete the following steps after you install an option card
Installing the Paper Tray
Input Tray
Input Tray
Appendix C Printer Options C-25
The paper tray fits straight into the back of the printer
Push the paper tray straight in until it clicks into place
Continue with “Attaching the Paper Support” on the next page
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Attaching the Paper Support
Appendix C Printer Options C-27
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See Control Panel, Control keys
Index
See Printer cleaning
Installing C-20, C-21 C-24
Opening 1-12, 2-6, 2-10
See Standard input tray or Tray
Hard Disk C-20, C-21 C-24
See Installation, Options
See Standard input tray
Numerics
Also see Printer problems