1 Printer operation problems continued, Problem | Xerox NC20

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Xerox manual 1 Printer operation problems continued, Action, Printer Problems, DocuPrint C20/NC20 User Guide

Contents

User Guide The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterVersion Safety Information Chapter 1 Getting to Know Your Printer ContentsSafety Notes Chapter 2 Loading Print Media Chapter 3 Printing Chapter 4 Maintaining the Printer Chapter 5 TroubleshootingPrinter Specifications Certifications Appendix C Printer Options Safety Notes Safety Notes Electrical Safety Do not override or disable electrical or mechanical interlocks iv DocuPrint C20/NC20 User Guide Maintenance SafetyMaintenance Safety Operational Safety Do not place the printer near a heat source Keep hands, hair, and neckties away from the exit feed rollers Frequent operation of the on/off switch is not recommendedDo not switch off the printer power while printing Do not open the Top Cover while printing viii DocuPrint C20/NC20 User Guide Getting to Know Your Printer Chapter 1 Getting to Know Your Printer 1-2 DocuPrint C20/NC20 User Guide IntroductionIntroduction Printer Features Print Speed Resolution PostScript Level 2 emulation 39 compatible plus 36 additional Resident Fonts The following fonts are included with your printer75 resident -scalable fonts PCL emulation 45 LaserJet compatible plus 30 additional in PCL Only one option card can be installed in your printer at a time The DocuPrint C20/NC20 supports the Windows 95 and The following printing protocols are enabled with the Color Matching Systems ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Printer Driver Software Front View Printer ComponentsFigure 1.1 Printer Components, Front View Figure 1.2 Printer Components, Rear View A Tri-Port Interface Card to provide support for LocalTalk Figure 1.3 Connection Interface Area 1 Standard Parallel Port 2 Optional Tri-Port Interface Front Cover Print Cartridge Components Figure 1.4 Print cartridge components DocuPrint Documentation Printed Documentation Electronic Documentation User Guide, which is the electronic version of this book Reader provided on the CD if you do not already have one installed Note, Caution and Warning Symbols 1-18 DocuPrint C20/NC20 User Guide Loading Print Media Chapter 2 Loading Print Media This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20 Selecting Paper Paper Selection Guidelines DocuPrint C20/NC20 Paper Recommendations “Using Letterhead” page “Using the Standard Input Tray” page“Using the Manual Feed Slot” page “Using Tray 2” page Loading Paper 2-6 DocuPrint C20/NC20 User Guide Using the Standard Input TrayTo Load the Standard Input Tray Go to Step Lift and slide the envelope length guide out toward you If you are not using large-size paper, go to Step 2-8 DocuPrint C20/NC20 User Guide Using the Manual Feed Slot To Load the Manual Feed Slot 2-10 DocuPrint C20/NC20 User Guide 5 Send your job to print 2-12 DocuPrint C20/NC20 User Guide To Load Traycapacity print material is fully inserted into Tray Use the paper length indicators printed on the topright-hand side of the tray to determine that the 2-14 DocuPrint C20/NC20 User Guide Tray Linking Paper Source Printing Multiple JobsChanging the Ready Paper Source Manual Env Paper Source Tray1Paper Source Manual Paper 2-18 DocuPrint C20/NC20 User Guide Load Manual Plain PaperLoad Manual Plain Envelopes Paper Source Using LetterheadTable 2.1 Letterhead Orientation Place Print 2-20 DocuPrint C20/NC20 User Guide Printing Chapter 3 Printing Environment DocuPrint C20/NC20 Printer DriversTable 3.1 DocuPrint C20/NC20 printer drivers Printer Driver Driver Features Installing CentreWare DP and Printer Drivers 3-4 DocuPrint C20/NC20 User Guide Using the Control PanelUsing the Control Panel Control Panel Features Figure 3.1 DocuPrint C20/NC20 Control Panel Busy PCL Supplies The Control Panel DisplayBusy PCL such as Supplies Menu or Job Menu MenusItem Menu Control Key Using the Control KeysTable 3.2 Control Key Functions Function Table 3.2 Control Key Functions continued 3-10 DocuPrint C20/NC20 User Guide DocuPrint C20/NC20 Menu Map 3-12 DocuPrint C20/NC20 User Guide Figure 3.2 DocuPrint C20/NC20 Menu MapJOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU SERIAL MENU Figure 3.2 DocuPrint C20/NC20 Menu Map continuedPARALLEL MENU INFRARED MENU Tests Menu Printing Menu SettingsTo print a menu settings page Printing Menu Settings Tests Menu Print Menus Menu Changing Printer SettingsTo select a new value as the default setting e.g., Supplies Menu or Job Menu Saved 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Replacing the Print Cartridges Table 4.1 Print cartridge messages Change Cartridge Cartridge CarrierTo Position the Print Change Print Cartridge 4-4 DocuPrint C20/NC20 User Guide To Replace thePrint Cartridges Go to the procedure “To Install Print Cartridges” page If you are replacing both print cartridges, repeat Steps Cartridge Type To Install Print CartridgesTable 4.2 Print cartridges and slots Cartridge Carrier Slot LEFT CART TYPE Not Changed 4-8 DocuPrint C20/NC20 User Guide LEFT CART TYPE New StandardOld Hi Capacity RIGHT CART TYPE Not Changed Not Changed 4-10 DocuPrint C20/NC20 User Guide RIGHT CART TYPE New Standard13 Go to the procedure “To Align the Print Cartridges” To Align the Print Cartridges 4-12 DocuPrint C20/NC20 User Guide Figure 4.1 Print cartridge alignment patternThe actual test pattern will print more steps then shown above To Change the Alignment Value Test A Alignment =5 Printing To Print an Alignment Test PageAlign Cartridges Alignment Page To Run the Printhead Test Cleaning Your PrinterCleaning the Printheads The printer returns to the ready state after the test page prints Tests Menu Clean HeadsTests Menu Cleaning Heads 4-16 DocuPrint C20/NC20 User Guide If the print quality is not satisfactory, continue with Step position. See the section “To Position the Print Cartridge Wiping the PrintheadsWhen cleaning the color print cartridge, wipe the printheads in one direction so the colors do not Repeat Steps 3 and 4 for the other print cartridge counter, see “To Align the Print Cartridges” page Cleaning the Cartridge Carrier 4-20 DocuPrint C20/NC20 User Guide counter, see the section “To Align the Print Cartridges” Run the Printhead Test” page Storing Print Cartridges Troubleshooting Printer Problems Printer Operation Problems Action Table 5.1 Printer operation problemsProblem Make sure PCL SmartSwitch and PS SmartSwitch are set to On 5-4 DocuPrint C20/NC20 User Guide Table 5.1 Printer operation problems continueddescribed in Chapter 2 Loading Print Media Printer Problems Chapter 4 Maintaining the Printer for more information 5-6 DocuPrint C20/NC20 User Guide Print Cartridges” page Print Quality ProblemsTable 5.2 Print quality problems 5-8 DocuPrint C20/NC20 User Guide Table 5.2 Print quality problems continuedSystem Administrator Guide for more information Printer Problems Paper Jams What Causes a Paper Jam? Any of the paper sources The output bin Figure 5.1 Paper Jam Areas Possible Paper Jam AreasPrinter Components and Jam Areas 1 Manual Feed Slot When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam Pull the paper up and toward you to remove it To Clear a Jam in the Input TrayLift the output bin and locate the jammed paper inside the input tray Lower the output bin 2 Pull the paper straight up and remove it To Clear a Jam in the Manual Feed Slot1 Locate the jammed paper in the manual feed slot To Clear a Jam in the Output Bin 5-16 DocuPrint C20/NC20 User Guide 2 Pull the paper up and toward you to remove it To Clear a Jam in Tray1 Locate the jammed paper in Tray Cause/Action Common Error MessagesTable 5.3 Common error messages 30 Color Print Collation Memory Table 5.3 Common error messages continued37 Insufficient 38 Memory Full Cartridge Low 900-979 Service88 Color Print 88 Black Print Tray Change traytype size Tray 2 only displays if the optional Tray 2 is installed Load tray 5-22 DocuPrint C20/NC20 User Guide size Load ManualCustom Type Name Job Menu To Cancel the Current Print JobJob Menu Cancel Job 5-24 DocuPrint C20/NC20 User Guide To Reset the Printer and Cancel the Print Job Job Menu Reset Printer 5-26 DocuPrint C20/NC20 User Guide Printer Specifications Appendix A Printer Specifications A-1 Printer Specifications Table A.1 DocuPrint C20/NC20 FeaturesFeature A-2 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-3 A-4 DocuPrint C20/NC20 User Guide Certifications Appendix B Certifications B-1 Without an External Ethernet Adapter Installed Electronic Emission Notices Reorient or relocate the receiving antenna Industry Canada Compliance Statement European Community EC Directives Conformity With an External Ethernet Adapter Installed Appendix B Certifications B-5 Industry Canada Compliance Statement Table B.1 1-Meter Average Sound Pressure, dBA The United Kingdom Telecommunications ActGerman Acoustics Statement Quick Print Quality Energy Star Printer Options Accessing the System Board from the Right Installing the Hard DiskOption Card Installation Installing the Paper Tray Option Installing Printer OptionsTable C.1 Installing Options Go to C-4 DocuPrint C20/NC20 User Guide Printer MemoryPrinter Memory Accessing the System Board from the Front Appendix C Printer Options C-5 Touch something metal to discharge any static Installing PrinterMemory electricity before you touch it You can hear the memory option click into place Appendix C Printer Options C-7 C-8 DocuPrint C20/NC20 User Guide Closing the System Board from the FrontIf you need help, see the Quick Installation Guide Accessing the System Board from the Rear Flash Memory C-10 DocuPrint C20/NC20 User Guide Locate the system board access coverPull the tab on the access cover until the cover rotates toward you Memory SIMM Installing a Flashin “Accessing the System Board from the Rear” in the Appendix C Printer Options C-11 You can hear the memory SIMM click into place C-12 DocuPrint C20/NC20 User Guide Closing the System Board from the Rear Appendix C Printer Options C-13 Administrator Guide C-14 DocuPrint C20/NC20 User Guide With this adapter, you can connect your printer to an External Ethernet AdapterAn External Ethernet Adapter is available for your printer Ethernet network so that it can be shared. The External Installing the External Ethernet Adapter To install the External Ethernet Adapter Installing the Tri-Port Interface Card Tri-Port Interface Card Infrared Adapter Infrared AdapterInfrared Adapter C-18 DocuPrint C20/NC20 User Guide Appendix C Printer Options C-19 Using theInfrared Adapter Hard Disk Installing theinstalled at a time Hard Disk Option Card Installation Option Card InstallationAccessing the System Board from the Right Appendix C Printer Options C-21 Installing an Option Card C-22 DocuPrint C20/NC20 User Guide 7 Push the card straight into the printer Appendix C Printer Options C-23 C-24 DocuPrint C20/NC20 User Guide Closing the System Board from the RightComplete the following steps after you install an option card Input Tray Installing the Paper TrayInput Tray Appendix C Printer Options C-25 Continue with “Attaching the Paper Support” on the next page The paper tray fits straight into the back of the printerPush the paper tray straight in until it clicks into place C-26 DocuPrint C20/NC20 User Guide Attaching the Paper Support Appendix C Printer Options C-27 C-28 DocuPrint C20/NC20 User Guide See Control Panel, Control keys IndexSee Printer cleaning See Standard input tray or Tray Installing C-20, C-21 C-24Opening 1-12, 2-6, 2-10 Hard Disk C-20, C-21 C-24 See Installation, Options See Standard input tray NumericsAlso see Printer problems