Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.
Table 8-6 Solving Audio Problems
Sound cuts in and out.
Cause | Solution |
Processor resources are being used by other open applications.
Shut down all open
Sound does not come out of the speaker or headphones.
Cause | Solution |
|
|
Software volume control is turned down or muted. | |
| sure that Mute is not selected and use the volume slider to |
| adjust the volume. |
|
|
Audio is hidden in Computer Setup. | Enable the audio in Computer Setup: Security > |
| Device Security > System Audio. |
|
|
The external speakers are not turned on. | Turn on the external speakers. |
|
|
The audio device may be connected to the wrong jack. | Ensure that the device is connected to the correct jack on the |
| computer. The speakers should be plugged into the rear line- |
| out jack and the headphones should be plugged into the |
| front headphone jack. |
|
|
External speakers plugged into the wrong audio jack on a | See the sound card documentation for proper speaker |
recently installed sound card. | connection. |
|
|
Digital CD audio is not enabled. | Enable digital CD audio. In the Device Manager, |
| on the CD/DVD device and select Properties. Make sure |
| Enable digital CD audio for this |
| checked. |
|
|
Headphones or devices connected to the | Turn on and use headphones or external speakers, if |
mute the internal speaker. | connected, or disconnect headphones or external speakers. |
|
|
Computer is in standby mode. | Press the power button to resume from standby mode. |
| CAUTION: When attempting to resume from standby |
| mode, do not hold down the power button for more than four |
| seconds. Otherwise, the computer will shut down and you |
| will lose any unsaved data. |
|
|
Internal speaker is disabled in Computer Setup. | Enable the internal speaker in Computer Setup. Select |
| Advanced > Device Options > Internal Speaker. |
|
|
The application is set to use a different audio device than | Some graphics cards support audio over the DisplayPort |
speakers. | connection, so multiple audio devices may be listed in |
| Device Manager. Make sure the correct device is being |
| used. |
|
|
