Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.
Table
Sound cuts in and out.
Cause | Solution |
Processor resources are being used by other open applications.
Shut down all open
Sound does not come out of the speaker or headphones.
Cause | Solution |
|
|
Software volume control is turned down or muted. | |
| sure that Mute is not selected and use the volume slider to |
| adjust the volume. |
|
|
Audio is hidden in Computer Setup. | Enable the audio in Computer Setup: Security > |
| Device Security > System Audio. |
|
|
The external speakers are not turned on. | Turn on the external speakers. |
|
|
The audio device may be connected to the wrong jack. | Ensure that the device is connected to the correct jack on the |
| computer. The speakers should be plugged into the rear line- |
| out jack and the headphones should be plugged into the |
| front headphone jack. |
|
|
External speakers plugged into the wrong audio jack on a | See the sound card documentation for proper speaker |
recently installed sound card. | connection. |
|
|
Digital CD audio is not enabled. | Enable digital CD audio. In the Device Manager, |
| on the CD/DVD device and select Properties. Make sure |
| Enable digital CD audio for this |
| checked. |
|
|
Headphones or devices connected to the | Turn on and use headphones or external speakers, if |
mute the internal speaker. | connected, or disconnect headphones or external speakers. |
|
|
Computer is in standby mode. | Press the power button to resume from standby mode. |
| CAUTION: When attempting to resume from standby |
| mode, do not hold down the power button for more than four |
| seconds. Otherwise, the computer will shut down and you |
| will lose any unsaved data. |
|
|
Internal speaker is disabled in Computer Setup. | Enable the internal speaker in Computer Setup. Select |
| Advanced > Device Options > Internal Speaker. |
|
|
The application is set to use a different audio device than | Some graphics cards support audio over the DisplayPort |
speakers. | connection, so multiple audio devices may be listed in |
| Device Manager. Make sure the correct device is being |
| used. |
|
|
154 Chapter 8 Troubleshooting Without Diagnostics