Solving Front Panel Component Problems | HP E3S36UT#ABA specification

Solving Front Panel Component Problems

If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.

Table 8-16Solving Front Panel Component Problems

A USB device, headphone, or microphone is not recognized by the computer.

Cause	Solution

Device is not properly connected.	1.	Turn off the computer.
	2.	Reconnect the device to the front of the computer and
		restart the computer.

The device does not have power.	If the USB device requires AC power, be sure one end is
	connected to the device and one end is connected to a live
	outlet.

The correct device driver is not installed.	1.	Install the correct driver for the device.
	2.	You might need to reboot the computer.

The cable from the device to the computer does not work.	1.	If possible, replace the cable.
	2.	Restart the computer.

The device is not working.	1.	Replace the device.
	2.	Restart the computer.

USB ports on the computer are disabled in Computer Setup.	Run the Computer Setup utility and ensure that Device
	available is selected for appropriate USB ports under
	Security > USB Security.

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table 8-17Solving Internet Access Problems

Unable to connect to the Internet.

Cause	Solution

Internet Service Provider (ISP) account is not set up	Verify Internet settings or contact your ISP for assistance.
properly.

Modem is not set up properly.	Reconnect the modem. Verify the connections are correct
	using the quick setup documentation.

Web browser is not set up properly.	Verify that the Web browser is installed and set up to work
	with your ISP.

Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED
	light on the front of the cable/DSL modem.

Solving Front Panel Component Problems 169

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HP E3S36UT#ABA, E3S33UT#ABA, Pro 6305 C1E21UT#ABA Solving Front Panel Component Problems, Solving Internet Access Problems

Contents

Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Standard Configuration Features Product Features 1Front Panel Components Microtower MT Front Panel Components 2Front Panel Components Small Form Factor SFF Front Panel Components 3Rear Panel Components Microtower MT Rear Panel Components 4Rear Panel Components Small Form Factor SFF Rear Panel Components 6Microtower Serial Number and Product ID Location Serial Number Location Installing the Windows operating system Installing and Customizing the Software Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 Utility 1Computer Setup F10 Utility Using Computer Setup F10 Utilities 2Computer Setup-File Computer Setup-File 3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescription Storage Options Sata Emulation Removable Media Boot Boot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-Security Master Boot Record Network Service BootSlot Security System IDs DriveLock Security System Security 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-Advanced Device Options Bus Options Recovering the Configuration Settings ConfigurationASF Configuration Computer major components Microtower MT chassis spare parts Power supply Access panelDescription Spare part number Front bezel Inch bezel blank not illustrated Cables Misc parts USB powered speakers Fan duct assemblyESATA port assembly, PCI card Description Spare part number Misc boards DrivesDescription Spare part number Hard drives Optical drives Spare part Description Number Sequential part number listing Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts ESATA port assembly, PCI card not illustrated USB powered speakers not illustratedRubber feet Chassis stand Optical drive Description Spare part number Hard drive Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Electrostatic Discharge Information Generating StaticRelative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Method Voltage Recommended Materials and Equipment Grounding the Work Area Cleaning the Computer Case General Cleaning Safety PrecautionsOperating Guidelines Routine Care Cleaning the Monitor Cleaning the Keyboard Cleaning the Mouse Service ConsiderationsPower Supply Fan Tools and Software Requirements Cables and Connectors Lithium Coin Cell BatteryHard Drives Sata Hard Drive Cables Sata Hard DrivesSmart ATA Drives Cable Management Hard Drive Capacities Preparation for Disassembly Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 646825-001 Computer Access Panel Description Spare part number Front bezel 689377-001 Front Bezel Front Bezel Security Page Bezel Blanks Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connector System Board Label Color Component System Board Connections1System Board Connections Media Drives Guide Screw Device 13Extra Guide Screw Locations 2Drive Positions Drive Positions Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay 17Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket Drives Installing a Hard Drive into an Internal Drive BayPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O Assembly Power Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Description Spare part number Speaker 645330-001 Speaker Description Spare part number Rear chassis fan 643908-001 Rear Chassis FanPage Power Supply Page System Board Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access Panel Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Fan duct 636921-001 Fan duct Description Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood Sensor Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 138 in this guide Helpful HintsPage Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance is experienced Cause Solution Cause Solution Solving General Problems Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution 3Solving Hard Drive Problems Solving Hard Drive Problems Storage Boot Order Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause Solution Removable hard drive is not recognized by the computer Cause Solving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs AccessoriesClicking noise coming from inside a CRT monitor Cause 6Solving Audio Problems Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause 7Solving Printer Problems Solving Printer Problems 8Solving Keyboard Problems Solving Keyboard and Mouse Problems9Solving Mouse Problems Shut Down Solution 10Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Security USB Security Troubleshooting Without Diagnostics 11Solving Network Problems Solving Network Problems Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Out of memory error Cause Solution 12Solving Memory ProblemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving CD-ROM and DVD Problems Solving Processor Problems13Solving Processor Problems 14Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause 15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access Problems Solving Front Panel Component Problems16Solving Front Panel Component Problems 17Solving Internet Access Problems Click Network and Internet WindowsClick Internet Options Click on Hardware and Sound 18Solving Software Problems Solving Software Problems Contacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For each Post Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button System Restore Restoring and recovering in Windows System Recovery when Windows is responding System Recovery System recovery using recovery media System Recovery when Windows is not responding Creating recovery media Page Battery Replacement Type Type General Requirements Japanese Power Cord Requirements Country Accrediting Agency Country-Specific Requirements Table C-1Specifications MT Specifications MT Specifications SFF Specifications Table C-2SpecificationsRated Input Current Index SFF Page Sata SFF