Verify monitor is attached and turned | HP E3S33UT#ABA, E3S36UT#ABA

Table 9-1Numeric Codes and Text Messages (continued)

Control panel message	Description	Recommended action

303-Keyboard Controller Error	I/O board keyboard controller.	1.	Reconnect keyboard with computer
			turned off.
		2.	Replace the system board.

304-Keyboard or System Unit Error	Keyboard failure.	1.	Reconnect the keyboard with computer
			turned off.
		2.	Ensure that none of the keys are
			depressed.
		3.	Replace the keyboard.
		4.	Replace the system board.

501-Display Adapter Failure	Graphics display controller.	1.	Reseat the graphics card
			(if applicable).
		2.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS on page 186.)
		3.	Verify monitor is attached and turned
			on.
		4.	Replace the graphics card (if possible).

510-Flash Screen Image Corrupted	Flash Screen image has errors.	Reflash the system ROM with the latest
		BIOS image.

511-CPU, CPUA, or CPUB Fan not	CPU fan is not connected or may have	1.	Reseat CPU fan.
Detected	malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace CPU fan.

512-Chassis, Rear Chassis, or Front Chassis Fan not Detected

Chassis, rear chassis, or front chassis fan is 1.	Reseat chassis, rear chassis, or front
not connected or may have malfunctioned.	chassis fan.

		2.	Reseat fan cable.
		3.	Replace chassis, rear chassis, or front
			chassis fan.

513-Front Chassis fan not detected	Front chassis fan is not connected or may	1.	Reseat front chassis fan.
	have malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace front chassis fan.

514-CPU or Chassis Fan not Detected	CPU or chassis fan is not connected or may	1.	Reseat CPU or chassis fan.
	have malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace CPU or chassis fan.

515-Power Supply fan not detected	Power supply fan is not connected or may	1.	Reseat power supply fan.
	have malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace power supply fan.

176 Chapter 9 POST Error Messages

Image 184

HP E3S33UT#ABA, E3S36UT#ABA, Pro 6305 C1E21UT#ABA manual Verify monitor is attached and turned

Contents

Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Product Features Standard Configuration Features Microtower MT Front Panel Components 1Front Panel Components Small Form Factor SFF Front Panel Components 2Front Panel Components Microtower MT Rear Panel Components 3Rear Panel Components Small Form Factor SFF Rear Panel Components 4Rear Panel Components Serial Number Location 6Microtower Serial Number and Product ID Location Installing and Customizing the Software Installing the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities 1Computer Setup F10 Utility Computer Setup-File 2Computer Setup-File Computer Setup-Storage 3Computer Setup-StorageSata Defaults OptionDescription Removable Media Boot Storage Options Sata Emulation Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-Security Network Service Boot Master Boot RecordSlot Security System IDs System Security DriveLock Security Computer Setup-Power 5Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced users Bus Options Device Options Configuration Recovering the Configuration SettingsASF Configuration Microtower MT chassis spare parts Computer major components Access panel Power supplyDescription Spare part number Front bezel Inch bezel blank not illustrated Cables Misc parts Fan duct assembly USB powered speakersESATA port assembly, PCI card Description Spare part number Drives Misc boardsDescription Spare part number Hard drives Optical drives Sequential part number listing Spare part Description Number Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts USB powered speakers not illustrated ESATA port assembly, PCI card not illustratedRubber feet Chassis stand Description Spare part number Hard drive Optical drive Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Generating Static Electrostatic Discharge InformationRelative Humidity Event 55% 40% 10% Preventing Electrostatic Damage to Equipment Personal Grounding Methods and EquipmentStatic Shielding Protection Levels Method Voltage Grounding the Work Area Recommended Materials and Equipment General Cleaning Safety Precautions Cleaning the Computer CaseOperating Guidelines Routine Care Cleaning the Keyboard Cleaning the Monitor Service Considerations Cleaning the MousePower Supply Fan Tools and Software Requirements Lithium Coin Cell Battery Cables and ConnectorsHard Drives Sata Hard Drives Sata Hard Drive CablesSmart ATA Drives Cable Management Hard Drive Capacities Removal and Replacement Procedures Microtower MT Chassis Preparation for Disassembly Computer Access Panel Description Spare part number Access panel 646825-001 Front Bezel Description Spare part number Front bezel 689377-001 Front Bezel Security Page Bezel Blanks DIMMs MemoryDDR3-SDRAM DIMMs Installing DIMMs Populating Dimm SocketsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Media 13Extra Guide Screw Locations Guide Screw Device Drive Positions 2Drive Positions Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 17Removing the DrivesPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket DrivesPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Speaker Description Spare part number Speaker 645330-001 Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001Page Power Supply Page System Board Page Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001 Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Fan duct Description Spare part number Fan duct 636921-001 Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001 Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Refer to Helpful Hints on page 138 in this guidePage 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving General Problems 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems 3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause Solution Removable hard drive is not recognized by the computer Cause 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Symbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionClicking noise coming from inside a CRT monitor Cause Solving Audio Problems 6Solving Audio Problems There is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Solving Printer Problems 7Solving Printer Problems Solving Keyboard and Mouse Problems 8Solving Keyboard Problems9Solving Mouse Problems Shut Down Solution Solving Hardware Installation Problems 10Solving Hardware Installation ProblemsComputer will not start Cause Solution Security USB Security Troubleshooting Without Diagnostics Solving Network Problems 11Solving Network Problems Diagnostics reports a failure Cause Solution Solving Memory Problems New network card will not boot Cause Solution 12Solving Memory Problems Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving Processor Problems Solving CD-ROM and DVD Problems13Solving Processor Problems 14Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems 15Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Front Panel Component Problems Solving Internet Access Problems16Solving Front Panel Component Problems 17Solving Internet Access Problems Windows Click Network and InternetClick Internet Options Click on Hardware and Sound Solving Software Problems 18Solving Software Problems Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Test under Storage DPS Self-test Options Sata Emulation to IDE,Select File Save Changes and Exit Security Drivelock Security. For each Post Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button Restoring and recovering in Windows System Restore System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding System recovery using recovery media Creating recovery media Page Battery Replacement Type Type Japanese Power Cord Requirements General Requirements Country-Specific Requirements Country Accrediting Agency MT Specifications Table C-1Specifications MT Specifications Table C-2Specifications SFF SpecificationsRated Input Current Index SFF Page Sata SFF