137 | HP E3S33UT#ABA, E3S36UT#ABA, Pro 6305 C1E21UT#ABA specification

Installing and Removing Drives	107
Removing a 5.25-inch Drive from a Drive Bay	108
Installing a 5.25-inch Drive into a Drive Bay	109
Removing a 3.5-inch Drive from a Drive Bay	111
Installing a 3.5-inch Drive into a Drive Bay	113
Removing and Replacing the Primary 3.5-inch Internal Hard Drive	115
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	117
Fan duct	122
Front Fan Assembly	123
Hood Sensor	125
Front I/O, Power Switch Assembly	126
Speaker	128
Heat sink	129
Processor	131
Power Supply	132
System Board	134
Using the Small Form Factor Computer in a Tower Orientation	136
8 Troubleshooting Without Diagnostics	137
Safety and Comfort	137
Before You Call for Technical Support	137
Helpful Hints	138
Solving General Problems	140
Solving Power Problems	144
Solving Hard Drive Problems	145
Solving Media Card Reader Problems	148
Solving Display Problems	150
Solving Audio Problems	154
Solving Printer Problems	156
Solving Keyboard and Mouse Problems	157
Solving Hardware Installation Problems	159
Solving Network Problems	161
Solving Memory Problems	163
Solving Processor Problems	165
Solving CD-ROM and DVD Problems	165
Solving USB Flash Drive Problems	168
Solving Front Panel Component Problems	169
Solving Internet Access Problems	169
Solving Software Problems	171
Contacting Customer Support	172

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HP E3S33UT#ABA, E3S36UT#ABA, Pro 6305 C1E21UT#ABA manual 137

Contents

Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Standard Configuration Features Product Features 1Front Panel Components Microtower MT Front Panel Components 2Front Panel Components Small Form Factor SFF Front Panel Components 3Rear Panel Components Microtower MT Rear Panel Components 4Rear Panel Components Small Form Factor SFF Rear Panel Components 6Microtower Serial Number and Product ID Location Serial Number Location Installing the Windows operating system Installing and Customizing the Software Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 Utility 1Computer Setup F10 Utility Using Computer Setup F10 Utilities 2Computer Setup-File Computer Setup-File OptionDescription Computer Setup-Storage3Computer Setup-Storage Sata Defaults Storage Options Sata Emulation Removable Media Boot Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-Security System IDs Network Service BootMaster Boot Record Slot Security DriveLock Security System Security 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-Advanced Device Options Bus Options Configuration Recovering the Configuration SettingsASF Configuration Computer major components Microtower MT chassis spare parts Inch bezel blank not illustrated Access panelPower supply Description Spare part number Front bezel Cables Misc parts Description Spare part number Fan duct assemblyUSB powered speakers ESATA port assembly, PCI card Optical drives DrivesMisc boards Description Spare part number Hard drives Spare part Description Number Sequential part number listing Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Chassis stand USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Rubber feet Optical drive Description Spare part number Hard drive Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Generating Static Electrostatic Discharge InformationRelative Humidity Event 55% 40% 10% Method Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection Levels Recommended Materials and Equipment Grounding the Work Area Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Operating Guidelines Cleaning the Monitor Cleaning the Keyboard Tools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply Fan Lithium Coin Cell Battery Cables and ConnectorsHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA Drives Hard Drive Capacities Preparation for Disassembly Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 646825-001 Computer Access Panel Description Spare part number Front bezel 689377-001 Front Bezel Front Bezel Security Page Bezel Blanks DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Media Drives Guide Screw Device 13Extra Guide Screw Locations 2Drive Positions Drive Positions Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay 17Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket Drives Installing a Hard Drive into an Internal Drive BayPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O Assembly Power Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Description Spare part number Speaker 645330-001 Speaker Description Spare part number Rear chassis fan 643908-001 Rear Chassis FanPage Power Supply Page System Board Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access Panel Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Fan duct 636921-001 Fan duct Description Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood Sensor Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 138 in this guide Helpful HintsPage 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving General Problems 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution 3Solving Hard Drive Problems Solving Hard Drive Problems Computer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device Configuration Removable hard drive is not recognized by the computer Cause 4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or Vertical Symbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionClicking noise coming from inside a CRT monitor Cause 6Solving Audio Problems Solving Audio Problems There is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause 7Solving Printer Problems Solving Printer Problems Shut Down Solving Keyboard and Mouse Problems8Solving Keyboard Problems 9Solving Mouse Problems Solution Security USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Computer will not start Cause Solution Troubleshooting Without Diagnostics 11Solving Network Problems Solving Network Problems Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Insufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution 14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor Problems Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause Solution 17Solving Internet Access Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 16Solving Front Panel Component Problems Click on Hardware and Sound WindowsClick Network and Internet Click Internet Options 18Solving Software Problems Solving Software Problems Contacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and Exit Post Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button System Restore Restoring and recovering in Windows System Recovery when Windows is responding System Recovery System recovery using recovery media System Recovery when Windows is not responding Creating recovery media Page Battery Replacement Type Type General Requirements Japanese Power Cord Requirements Country Accrediting Agency Country-Specific Requirements Table C-1Specifications MT Specifications MT Specifications Table C-2Specifications SFF SpecificationsRated Input Current Index SFF Page Sata SFF