Table
Unable to connect to the Internet.
Cause | Solution | |
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Cable/DSL service is not available or has been interrupted | Try connecting to the Internet at a later time or contact your | |
due to bad weather. | ISP. (If the cable/DSL service is connected, the “cable” LED | |
| light on the front of the cable/DSL modem will be on.) | |
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| |
The CAT5 UTP cable is disconnected. | Connect the CAT5 UTP cable between the cable modem | |
| and the computers’s | |
| good, the “PC” LED light on the front of the cable/DSL | |
| modem will be on.) | |
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IP address is not configured properly. | Contact your ISP for the correct IP address. | |
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Cookies are corrupted. (A “cookie” is a small piece of | Windows 7 | |
information that a Web server can store temporarily with the | 1. | Select Start > Control Panel. |
Web browser. This is useful for having the browser | ||
remember some specific information that the Web server can | 2. | Click Network and Internet. |
later retrieve.) | ||
| 3. | Click Internet Options. |
| 4. | In the Browsing history section on the General tab, |
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| click the Delete button. |
| 5. | Select the Cookies check box and click the Delete |
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| button. |
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Cannot automatically launch Internet programs. |
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Cause | Solution | |
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You must log on to your ISP before some programs will start. | Log on to your ISP and launch the desired program. | |
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Internet takes too long to download Web sites. |
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Cause | Solution | |
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Modem is not set up properly. | Verify that the modem is connected and communicating | |
| properly. | |
| Windows 7 | |
| 1. | Select Start > Control Panel. |
| 2. | Click on Hardware and Sound. |
| 3. | Click on Device Manager. |
| 4. | |
| 5. | |
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| Modem. |
| 6. | On the General tab, click Diagnostics. |
| 7. | Click Query Modem. A “Success” response indicates |
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| the modem is connected and working properly. |
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170 Chapter 8 Troubleshooting Without Diagnostics