HP E3S33UT#ABA, E3S36UT#ABA Windows, Click Network and Internet, Click Internet Options, Modem

Table 8-17Solving Internet Access Problems (continued)

Unable to connect to the Internet.

Cause	Solution
Cable/DSL service is not available or has been interrupted	Try connecting to the Internet at a later time or contact your
due to bad weather.	ISP. (If the cable/DSL service is connected, the “cable” LED
	light on the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.	Connect the CAT5 UTP cable between the cable modem
	and the computers’s RJ-45 connector. (If the connection is
	good, the “PC” LED light on the front of the cable/DSL
	modem will be on.)
IP address is not configured properly.	Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of	Windows 7
information that a Web server can store temporarily with the	1.	Select Start > Control Panel.
Web browser. This is useful for having the browser
remember some specific information that the Web server can	2.	Click Network and Internet.
later retrieve.)
	3.	Click Internet Options.
	4.	In the Browsing history section on the General tab,
		click the Delete button.
	5.	Select the Cookies check box and click the Delete
		button.
Cannot automatically launch Internet programs.
Cause	Solution
You must log on to your ISP before some programs will start.	Log on to your ISP and launch the desired program.
Internet takes too long to download Web sites.
Cause	Solution
Modem is not set up properly.	Verify that the modem is connected and communicating
	properly.
	Windows 7
	1.	Select Start > Control Panel.
	2.	Click on Hardware and Sound.
	3.	Click on Device Manager.
	4.	Double-click Modems.
	5.	Double-clickAgere Systems PCI-SV92PP Soft
		Modem.
	6.	On the General tab, click Diagnostics.
	7.	Click Query Modem. A “Success” response indicates
		the modem is connected and working properly.

170 Chapter 8 Troubleshooting Without Diagnostics