Manuals / Panasonic / Communications / Telephone

Panasonic KX-TG6021, KX-TG6051, KX-TG6023 Troubleshooting, General use Problem Cause/solution

Models: KX-TG6051 KX-TG6023 KX-TG6021 KX-TG6022 KX-TG6052

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Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and
	fully charged (page 10).
	LCheck the connections (page 9).
	LUnplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	LThe handset has not been registered to the
	base unit. Register the handset (page 39).

I cannot hear a dial tone.	LConfirm the telephone line cord is properly
	connected (page 9).
	LDisconnect the unit from the telephone line and
	connect a known working telephone. If the
	working telephone operates properly, contact
	our service personnel to have the unit repaired.
	If the working telephone does not operate
	properly, contact your telephone service
	provider.

The indicator on the top	LNew messages have been recorded. Listen to
right of the handset flashes	the new messages (page 31).*1
slowly.	LNew Voice Mail messages have been recorded.
	Listen to the new Voice Mail messages (page
	37).

*1 KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054
Programmable settings

Problem	Cause/solution
I cannot program items.	LProgramming is not possible while either the
	base unit or another handset is being used. Try
	again later.

I cannot set the alarm.	LIn order to set the alarm, you must first set the
	date and time (page 14).
	LThe handset has lost communication with the
	base unit. Move closer to the base unit, and try
	again.

While programming, the	LA call is being received. Answer the call and
handset starts to ring.	start again after hanging up.

44For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG6021 Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution

Contents

Operating Instructions With 2 HandsetsWith 3 Handsets With 4 Handsets Making/Answering Calls Thank you for purchasing a Panasonic cordless telephone Notable feature differences among the following modelsProduct information Included accessories Accessory informationSpecial features Additional/replacement accessories Accessory item Order numberExpanding your phone system Sales and support information Important safety instructions Medical InstallationBattery Routine care For best performanceEnvironment Setting up the base unit Setting up the handsetConnecting the AC adaptor and telephone line cord Connecting the AC adaptor Base unit Battery installation/ replacementBattery charge Symbols used in these operating instructions Base unit KX-TG6051/KX- TG6052/KX-TG6053/KX- TG6054 ControlsBase unit KX-TG6021/KX- TG6022/KX-TG6023 Display Handset Setting the unit before use Dialing modeDisplay language Voice guidance language Using the speakerphone Adjusting the receiver/speaker volumeMaking calls Erasing a number in the redial list Useful features during a call Answering callsHold button Mute button For Call Waiting service users Temporary tone dialing for rotary/pulse service usersHandset clarity booster Handset voice enhancer Slow Talk Call share Finding and calling a phonebook item Handset phonebookAdding items to the phonebook Copying handset phonebook items Using Caller ID service Talking Caller ID Caller list Ringer ID/Light-up IDViewing the caller list and calling back Editing a caller’s phone number before calling back Caller ID number auto edit feature Storing caller information into the phonebookErasing selected caller information Save Programmable settings Programming by scrolling through the display menusMenu OFF Main menu Sub-menu Main menu Sub-menu Programming using the direct commands Feature Setting code System Code Feature Setting code System Code Setting*1 Access Alarm Set the date and time beforehand Customer support Turning off the call screening feature Answering systemTurning the answering system on/off Memory capacity Listening to messages using the base unit Greeting message Listening to messages using the handset Voice guidanceCalling back Caller ID subscribers only Erase Using the answering system remotely Remote commandsRemote operation Voice guidance Answering system settings Turning on the answering system remotelySkipping the greeting message to leave a message Remote code Caller’s recording time Message alert Using Voice Mail service Storing the Voice Mail VM access numberTo erase the Voice Mail access number Voice Mail VM tone detection Listening to Voice Mail messages Intercom Making an intercom callAnswering an intercom call Handset locator Deregistering a handset Transferring calls between handsets, conference callsRegistering a handset Wall mounting Base unit Charger Headset optionalLanyard/strap eyelet Error messages Display message Cause/solution System is busy Programmable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Making/answering calls, intercom Battery recharge Problem Cause/solutionProblem Cause/solution Caller ID Problem Cause/solution Telephone service provider again to activate this FCC and other information Useful Information FCC RF Exposure Warning Energy Star Specifications TTY users hearing or speech impaired users can call Customer servicesOr, contact us via the web at Warranty Limited Warranty Limits And Exclusions Index Copyright When you ship the productPanasonic Puerto Rico, Inc