Troubleshooting
Before you call for service, determine the symptoms and make a few simple checks as shown below.
Symptoms |
| Checks | Page |
Power does not turn ON | • | Is the power plug plugged in? | 21 |
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Lamp does not light up. | • | If the Lamp will not light after turning on the power 2 or 3 times, the | - |
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| Lamp may be damaged. Please consult your nearest dealer. | |
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The power turns OFF |
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The POWER indicator flashes orange | • | The lamp cover is ajar. Firmly replace the cover. | 60 |
twice every 5 seconds. |
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The TEMP indicator flashes 2 or 4 | • | Check whether or not the vents are clogged. | - |
times every 5 seconds. | • | Is the set being used in a location that is hot? | - |
The TEMP indicator flashes 5 times | • | Please clean the Air Filter. | 58 |
every 5 seconds. |
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Power turns off while another indicator | • | Please consult your nearest dealer. | - |
is flashing. |
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Remote control does not function | • | Are the batteries dead or inserted incorrectly? | 7 |
| • | Is the remote control sensor in direct light of fluorescent lamps or | - |
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| other strong sources of light? | 61 |
| • | Did you correctly set the remote control code? | |
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Image shakes | • | Is the antenna or antenna cable old, broken or shorted? | - |
Image is not clear | • | Is the antenna cable connected properly? |
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Color patches or no color | • | When using a VCR and selecting channels on the TV, is the | - |
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| TV/VIDEO mode for the VCR set to TV? |
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Image appears doubled or tripled. | • | Is the antenna facing the right direction? | - |
| • | Is the antenna receiving any signals reflected off of mountains or | - |
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| buildings. |
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Images disappear at the top and bottom of | • | When using 16:9 image software, there is no picture at the top and | - |
the screen |
| bottom of the screen (cinema vision size software, etc.). | |
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During ZOOM modes, the image is cut off | • | Has the screen position been changed? | 30,31,40,41 |
at the top and bottom. |
| If so, adjust screen positioning. | |
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The projection display set makes a high | • | This is the sound of the internal starting UP. This is not a | - |
whistling sound when the power is ON. |
| malfunction. | |
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Some parts of the screen are always lit | • | This is a characteristic of the LCD panel and not a malfunction. |
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while others do not light up. |
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Some parts of the screen do not light up. |
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Fan is operating even though TV Power | • | This is because the cooling fan is operating. The fan will stop | 21 |
is OFF. |
| after about 1 minute. | |
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An OSD instructing to clean the filter is | • | After cleaning the filter, select YES. | 58 |
displayed. |
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An OSD instructing to replace the lamp is | • | Replace lamp with a new one. | 60 |
displayed. (The LAMP indicator is lit red.) |
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Relighting the lamp when it is hot makes | • | This is a characteristic of the lamp and not a malfunction. | - |
a sound. |
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Leaving stationary images, such as still | • | This is a characteristic of the LCD panel and not a malfunction. Try |
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video images, web pages, or filler bars |
| displaying constantly moving pictures which fill the entire screen, or |
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(used for NORMAL aspect mode), on- |
| turn the power OFF for a while to return the screen to normal. | - |
screen for an extended period of time |
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can leave ghost images on the screen. |
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