Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact Panasonic Canada Inc. Customer Care Centre at
Reference pages are shown as black circled numbers 5.
Common Problems
No sound.
Sound stops.
Sound is unfixed, reversed or comes from one speaker only.
Humming heard during play.
“ERROR” is displayed.
“–
“F61” is displayed.
Turn the volume up.
Switch off the unit, determine and correct the cause, then switch the unit on. Causes include shorting of the positive and negative speaker wires, straining of the speakers through excessive volume or power, and using the unit in a hot environment.
Check the speaker connections. 5
An AC power supply cord or fluorescent light is near the cables. Keep other appliances and cords away from this unit’s cables.
Incorrect operation performed. Read the instructions and try again.
You plugged the AC power supply cord in for the first time or there was a power failure recently. Set the time. #
Check and correct the speaker cords connection. 5
If this does not fix the problem, there is a power supply problem. Consult the dealer.
Listening to the radio
Noise is heard.
The stereo indicator flickers or doesn’t light.
Sound is distorted.
A beat sound is heard.
A low hum is heard during AM broadcasts.
Use an outdoor antenna. 
Turn the TV off or separate it from the unit.
Separate the antenna from other cables and cords.
When there is a television set nearby
The picture on the TV disappears or stripes appear on the screen.
The location and orientation of the antenna are incorrect. If you are using an indoor antenna, change to an outdoor antenna.
The TV antenna wire is too close to the unit. Separate the antenna wire of the TV set from the unit.
Using the cassette deck
Poor quality sound.
Recording is not possible.
Clean the heads. See below
If the erasure prevention tabs have been removed, cover the holes with adhesive tape. 
Playing discs
The display is wrong or play won’t start.
“TAKE OUT/DISC” appears on the display.
The changer cannot change to the selected discs or play won’t start.
The disc may be upside down. 8 Wipe the disc.
Replace the disc if it is scratched, warped, or
Condensation may have formed inside the unit due to a sudden change in temperature. Wait about an hour for it to clear and try again.
The disc was incompletely formatted. Use the recording equipment to fully format the disc before recording.
There is a problem with the disc mechanism. (A power failure may have occurred.)
The tray will open automatically. Remove the disc from the tray, and after ensuring there is no disc in the tray, close it. The unit will make the disc changing noises for a few moments and then it should operate normally.
Press [PLAY MODE] on the remote control to clear
Remote control
Remote control doesn’t work.
Check that the batteries are inserted correctly. 4 Replace the batteries if they are worn.
Maintenance
If the surfaces are dirty
To clean this unit, wipe with a soft, dry cloth.
•Never use alcohol, paint thinner or benzine to clean this unit.
14• Before using a chemically treated cloth, read the instructions that came with the cloth carefully.
For a cleaner, crisper sound
Clean the heads regularly to assure good quality playback and recording.
Use a cleaning tape (not included).
RQT6351
