Troubleshooting guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

Reference pages are shown as black circled numbers 8.

Common Problems

 

 

No sound.

Turn the volume up.

 

 

Sound stops.

The speaker cables may be shorted. Turn the unit off, check and correct the connections and turn

 

 

 

the unit on. 8

 

 

 

Switch off the unit, determine and correct the cause of the problem, then switch the unit on. Causes

 

 

 

include shorting of the positive and negative speaker wires, straining of the speakers through

 

 

 

excessive volume or power, and using the unit in a hot environment. 8

 

 

 

 

 

 

Sound is unfixed, reversed or

Check the speaker connections. 8

 

 

comes from one speaker only.

 

 

 

 

 

 

 

Humming heard during play.

An AC power supply cord or fluorescent light is near the cables. Keep other appliances and cords

 

 

 

away from this unit’s cables.

References

 

If possible in your area, turn the AC power supply cord’s plug or connector over to reverse the

 

plug’s polarity.

 

 

 

 

 

 

 

 

 

“ERROR” is displayed.

Incorrect operation performed. Read the instructions and try again.

 

 

 

 

 

 

“– –:––” appears on the display.

You plugged the power supply cord in for the first time or there was a power failure recently.

 

 

 

Set the time. #

 

 

 

 

 

 

“F61” is displayed.

Check and correct the speaker cords connection.

 

 

 

If this does not fix the problem, there is a power supply problem. Consult the dealer.

 

 

 

 

 

 

The display starts up even after

The demonstration feature (DEMO) is on. Turn it off if it is not required. #

 

 

the unit is turned off.

 

 

 

 

 

 

 

“DTS NO AUDIO” is displayed.

This unit is unable to decode DTS signals.

 

 

 

 

 

 

“DTS CD” is displayed.

This unit is unable to decode DTS signals.

 

 

 

 

 

 

“DVD U11” is displayed.

This disc is dirty. Wipe it with a soft cloth.

 

 

 

 

 

 

“DVD HMM” is displayed.

A problem has occurred. Turn the unit off and unplug the AC power supply cord. Wait a moment

 

 

(MM will be numbers.)

and then plug the cord in and turn on the unit again. If the unit is still not working correctly, consult

 

 

 

your dealer.

 

 

 

 

 

 

Listening to the radio

 

 

 

 

 

 

 

Noise is heard.

Use an outdoor antenna. 7

 

 

The stereo indicator flickers or

 

 

 

doesn’t light.

 

 

 

Sound is distorted.

 

 

 

 

 

 

 

A beat sound is heard.

Turn the TV off or separate it from the unit.

 

 

 

 

 

 

A low hum is heard during AM

Separate the antenna from other cables and cords.

 

 

broadcasts.

 

 

 

 

 

 

 

When there is a television set nearby

 

 

 

 

 

 

The picture on the TV disappears

The location and orientation of the antenna are incorrect. If you are using an indoor antenna,

 

 

or stripes appear on the screen.

change to an outdoor antenna.

 

 

 

The TV antenna wire is too close to the unit. Separate the antenna wire of the TV set from the unit.

 

 

Using the cassette deck

 

Poor quality sound.

Recording is not possible.

Clean the heads. )

If the erasure prevention tabs have been removed, cover the holes with adhesive tape.

RQT6345

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Panasonic SC-DK20 warranty Troubleshooting guide, Listening to the radio, When there is a television set nearby

SC-DK20 specifications

The Panasonic SC-DK20 is a compact and stylish audio system designed for both sound enthusiasts and casual listeners. With a blend of modern technology and user-friendly features, the SC-DK20 caters to a variety of audio needs, making it a versatile addition to any home entertainment setup.

One of the standout features of the SC-DK20 is its sleek design, which allows it to fit seamlessly into any room. Its compact size does not compromise its performance, as the audio system is equipped with powerful speakers that deliver impressive sound quality. The speakers are designed to produce clear highs and rich bass, ensuring an immersive listening experience across various genres, from classical music to the latest pop hits.

The SC-DK20 utilizes advanced audio technologies such as Dynamic Bass Boost, which enhances low-frequency sounds, making bass-heavy tracks more enjoyable. This feature is especially popular among users who appreciate a deep, resonant sound. Additionally, the system includes a digital sound processor, which fine-tunes audio output, allowing for a more balanced and dynamic performance.

Connectivity is another strong suit of the SC-DK20. The system comes with Bluetooth capabilities, enabling users to easily stream music from their smartphones, tablets, or other Bluetooth-enabled devices. This wireless functionality eliminates the need for cumbersome cables and allows for a more flexible listening experience. Furthermore, the SC-DK20 includes USB and AUX inputs, providing various options to connect external devices.

The SC-DK20 also features a CD player, supporting various disc formats, which appeals to those who still enjoy physical media. The inclusion of an FM/AM radio tuner expands the listening options, allowing users to tune in to their favorite radio stations.

In terms of user interface, the SC-DK20 is equipped with an intuitive remote control, making it easy to navigate through various settings and sources. The clear display panel provides essential information, such as track details and volume levels, enhancing the overall user experience.

In conclusion, the Panasonic SC-DK20 audio system stands out for its combination of style, sound quality, and versatile connectivity options. Its compact design, together with powerful audio features, makes it an excellent choice for anyone looking to enhance their home entertainment system. Whether you're listening to your favorite music, enjoying a movie, or tuning into the radio, the SC-DK20 promises to deliver a satisfying audio experience.