Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact Panasonic Canada Inc. Customer Care Centre at
Reference pages are shown as black circled numbers 8.
Common Problems
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| No sound. | Turn the volume up. |
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| Sound stops. | The speaker cables may be shorted. Turn the unit off, check and correct the connections and turn |
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| the unit on. 8 |
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| Switch off the unit, determine and correct the cause of the problem, then switch the unit on. Causes |
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| include shorting of the positive and negative speaker wires, straining of the speakers through |
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| excessive volume or power, and using the unit in a hot environment. 8 |
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| Sound is unfixed, reversed or | Check the speaker connections. 8 |
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| comes from one speaker only. |
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| Humming heard during play. | An AC power supply cord or fluorescent light is near the cables. Keep other appliances and cords |
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| away from this unit’s cables. |
References |
| If possible in your area, turn the AC power supply cord’s plug or connector over to reverse the | |
| plug’s polarity. | ||
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| “ERROR” is displayed. | Incorrect operation performed. Read the instructions and try again. |
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| “– | You plugged the power supply cord in for the first time or there was a power failure recently. |
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| Set the time. # |
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| “F61” is displayed. | Check and correct the speaker cords connection. |
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| If this does not fix the problem, there is a power supply problem. Consult the dealer. |
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| The display starts up even after | The demonstration feature (DEMO) is on. Turn it off if it is not required. # |
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| the unit is turned off. |
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| “DTS NO AUDIO” is displayed. | This unit is unable to decode DTS signals. |
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| “DTS CD” is displayed. | This unit is unable to decode DTS signals. |
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| “DVD U11” is displayed. | This disc is dirty. Wipe it with a soft cloth. |
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| “DVD HMM” is displayed. | A problem has occurred. Turn the unit off and unplug the AC power supply cord. Wait a moment |
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| (MM will be numbers.) | and then plug the cord in and turn on the unit again. If the unit is still not working correctly, consult |
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| your dealer. |
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| Listening to the radio |
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| Noise is heard. | Use an outdoor antenna. 7 |
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| The stereo indicator flickers or |
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| doesn’t light. |
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| Sound is distorted. |
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| A beat sound is heard. | Turn the TV off or separate it from the unit. |
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| A low hum is heard during AM | Separate the antenna from other cables and cords. |
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| broadcasts. |
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| When there is a television set nearby | |
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| The picture on the TV disappears | The location and orientation of the antenna are incorrect. If you are using an indoor antenna, |
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| or stripes appear on the screen. | change to an outdoor antenna. |
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| The TV antenna wire is too close to the unit. Separate the antenna wire of the TV set from the unit. |
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| Using the cassette deck |
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Poor quality sound.
Recording is not possible.
Clean the heads. )
If the erasure prevention tabs have been removed, cover the holes with adhesive tape.
RQT6345
