Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact Panasonic Canada Inc. Customer Care Centre at
Reference pages are shown as black circled numbers 6.
Common Problems
No sound. | Turn the volume up. |
Sound stops. | Switch off the unit, determine and correct the cause, then switch the unit on. Causes include shorting of |
| the positive and negative speaker wires, straining of the speakers through excessive volume or power, |
| and using the unit in a hot environment. |
Sound is unfixed, reversed or | Check the speaker connections. 6 |
comes from one speaker |
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only. |
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Humming heard during play. | An AC power supply cord or fluorescent light is near the cables. Keep other appliances and cords away |
| from this unit’s cables. |
“ERROR” is displayed. | Incorrect operation performed. Read the instructions and try again. |
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“– | You plugged the AC adaptor in for the first time or there was a power failure recently. Set the time. ! |
display at standby mode. |
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“F76” is displayed. | There is a power supply problem. Consult the dealer. |
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Listening to the radio
A beat sound is heard. | Turn the TV off or separate it from the unit. |
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A low hum or noise is heard | Separate the antenna from other cables and cords. Keep the AM antenna away from the unit. |
during AM broadcasts. |
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When there is a television set nearby
The picture on the TV | The location and orientation of the antenna are incorrect. |
disappears or stripes | The TV antenna wire is too close to the unit. Separate the antenna wire of the TV set from the unit. |
appear on the screen. |
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Playing discs
The display is wrong or | The disc may be upside down. 8 |
play won’t start. | Wipe the disc. |
| Replace the disc if it is scratched, warped, or |
| Condensation may have formed inside the unit due to a sudden change in temperature. Wait about an |
| hour for it to clear and try again. |
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The disc was incompletely formatted. Use the recording equipment to fully format the disc before recording. | |
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Remote control
Remote control doesn’t | Check that the battery is inserted correctly. 5 |
work. | Replace the battery if it is worn. |
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Maintenance
If the surfaces are dirty
To clean this unit, wipe with a soft, dry cloth.
•Never use alcohol, paint thinner or benzine to clean this unit.
•Before using a chemically treated cloth, read the instructions that came with the cloth carefully.
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RQT6734
