Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, refer to “Product information” on page 15.
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| Power |
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| No power. | ≥Insert the AC power supply cord securely. | 12 |
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| The unit is automatically switched | ≥The Sleep timer was working and had reached the set time limit. | 33 |
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| to standby mode. |
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| Unresponsive or inoperable function |
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| No response when any buttons are | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 14 |
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| pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | — |
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| factor. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC power |
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| supply cord, and then reconnect it. | — |
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| ≥Condensation has formed. Wait 1 to 2 hours for it to evaporate. | |
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| No response when remote control | ≥Check that the batteries are installed correctly. | 12 |
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| buttons are pressed. | ≥The batteries are depleted. Replace them with new ones. | 12 |
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| ≥Aim the remote control at the display and operate. | 13 |
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| Cannot play DVDs. | ≥CD Mode is on. Press [CD MODE] to turn CD Mode off. | 18 |
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| No picture or sound. | ≥Check the video or speaker connection. | 6, 7, |
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| 10, 11 |
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| ≥Check the power or input setting of the connected equipment and the main unit. | — |
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| ≥Check that the disc has something recorded on it. | — |
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| You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on the main unit and [S10] on | — |
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| password. | the remote control until “Initialized” disappears from the television. Turn the unit off and on again. |
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| Reset all the settings to Factory Preset. | All settings will return to the default values. |
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| Specific operation undesirable or unexpected |
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| It takes time before play starts. | ≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the | — |
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| [MP3] | correct play time will not be displayed. This is normal. |
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| Folders on a data CD are not | ≥Folders deeper than the eighth layer are displayed as the eighth layer. | — |
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| displayed correctly. |
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| [WMA] [MP3] [JPEG] |
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| A menu screen appears during | ≥This is normal for Video CDs. | — |
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| skip or search. [VCD] |
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| Playback control menu does not | ≥Press [∫ STOP] twice and then press [1 PLAY]. | — |
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| appear. [VCD] with playback control |
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| Program and Random play do not | ≥These functions do not work with some | — |
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| work. |
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| Selecting audio soundtrack “2” | ≥Even if a second soundtrack is not recorded, two numbers are normally shown. | — |
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| does not change the audio. |
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| Play restarts from the beginning | ≥This is normal for | — |
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| when the soundtrack is changed. |
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guide |
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| Scenes are skipped intermittently. | ≥If you change the volume or sound effects during Advanced Disc Review, the function continues | 23 | |
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Troubleshooting |
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| Subtitle |
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| Subtitle position is wrong. | ≥Adjust the position. (“Subtitle Position” in Display Menu) | 24 |
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| No subtitles. | ≥Display the subtitles. (“Subtitle” in Main menu) | 22 |
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| Subtitles overlap the closed | ≥Clear the subtitles. | 22 |
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| captions. |
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| Marker |
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| Cannot add markers. | ≥You cannot add markers with | — |
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| ≥If the disc’s elapsed play time does not appear on the unit’s display, you cannot add markers. | — |
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| Point B is automatically set. | ≥The end of an item becomes point B when it is reached. | — |
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RQT8720
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