Reference
36
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.
Power |
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No power. | • Insert the AC power supply cord securely. | 9 | ||||||||||||
The unit is automatically | • The unit was switched to standby by the sleep timer or | 29, 32 | ||||||||||||
switched to the standby mode. |
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Operation |
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No response when buttons | • Some operations may be prohibited by the disc. | — | ||||||||||||
pressed. | • The unit may not be operating properly due to lightning, static electricity or some other external | — | ||||||||||||
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| factor. Turn the unit off then back to ON. Alternatively, turn the unit off, disconnect the AC power |
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| supply cord, and then reconnect it. |
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No operations can be | • Check that the batteries are installed correctly. | 10 | ||||||||||||
performed with the remote | • The batteries are depleted: replace them with new ones. | 10 | ||||||||||||
control. | • Point the remote control at the remote control sensor and operate. | — | ||||||||||||
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Cannot switch on the television | • Press [SHIFT]+[TVf] first to operate the television. | — | ||||||||||||
with the remote control. |
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Play doesn’t start (or stops | • Condensation has formed: wait 1 to 2 hours for it to evaporate. | — | ||||||||||||
immediately) when you press | • This unit cannot play discs other than the ones listed in these operating instructions. | 5, 19 | ||||||||||||
[:, DVD/CD]. | • You can only play | Cover | ||||||||||||
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| number as the unit or if |
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| the rear panel. |
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| • The disc may be dirty and may require cleaning. | 5 |
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| • Ensure that the disc is installed with the label of the side to be played facing upwards. | 35 |
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| • Check that the | — |
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Cannot select alternative | • This function is dependent on software availability. | — | ||||||||||||
languages. | • Try selecting from the disc’s menu if one is available. | 15 | ||||||||||||
No menu displayed. | • This function is dependent on software availability. | — | ||||||||||||
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No subtitles. | • This function is dependent on software availability. | — | ||||||||||||
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| • Subtitles are cleared from the television. Turn on the subtitles. | 16 |
The position of the subtitle is | • Adjust the position of the subtitle with “Subtitle Position” in the Display Menu. | 21 | ||||||||||||
incorrect. |
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Soundtrack and/or subtitle | • This function is dependent on software availability. | — | ||||||||||||
language is not the one |
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selected with the SETUP |
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menus. |
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Cannot change angle. | • This function is dependent on software availability. Even if a disc has a number of angles | — | ||||||||||||
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| recorded, these angles may be recorded for specific scenes only. |
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The SETUP menu cannot be | • Select “DVD/CD” as the source. | — | ||||||||||||
accessed. | • Cancel all group, program and random play. | 17 | ||||||||||||
A menu screen appears during | • This is normal for Video CDs. | — | ||||||||||||
skip or search. |
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VCD |
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Programmed items are not | • Some items cannot be played even if you have programmed them. | — | ||||||||||||
played. |
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The | • Even if a second soundtrack isn’t recorded, two numbers will normally be shown. | — | ||||||||||||
“2” as a soundtrack option |
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when [SHIFT]+[AUDIO] is |
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pressed, but the audio does not |
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change. |
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Play restarts from the | • This is normal for | — | ||||||||||||
beginning of the track when the |
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soundtrack is changed. |
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Cannot select random or | • You cannot select random or program play with some | — | ||||||||||||
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Folders deeper than the eighth | • Folders deeper than the eighth layer are displayed as the eighth layer. | — | ||||||||||||
layer on a data disc are not |
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displayed correctly. |
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| WMA | MP3 | JPEG |
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You have forgotten your | • While stopped and “DVD/CD” is the source, press and hold [L, STOP] on the main unit and | — | ||||||||||||
ratings password. | [h10] on the remote control for about 3 seconds until “Initialized” disappears from the television. |
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Reset all the SETUP settings to | Turn the unit off and on again. |
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Factory Preset. | All settings will return to the default values. |
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RQT7700
