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Before Requesting Service
If the trouble persists even when the action suggested below has been taken, press the
Power Button to turn off the power and disconnect and re-connect the Power Cable.
1: The power cannot be switched on.
1: The power plug is not plugged in
correctly.
2: The printer does not print.
2-1: The Ink Cassette is not oriented
properly, or was not pushed all the
way in.
2-2: There is slack in the Ink Film.
Take up the slack in the Ink Film.
2-3: The internal temperature of the
printer is too high. Wait for a while.
2-4: Condensation has formed. Wait for a
while.
3: Printing is not of the expected
quality.
3-1: The paper being used is not of the
specified type.
3-2: The paper was not loaded correctly.
3-3: Thermal head is dirty. Clean it with
the supplied Head Cleaner.
4: The printed pictures are distorted.
4-1: The printer is located near a
television, video game, or other
source of electromagnetic waves.
Move the printer so that it is at least
1 m away from the television, video
game, etc.
4-2: The printer is located near a stereo
speaker, large motor, or other source
of a strong magnetic field.
Move the printer away from the
device generating the magnetic field.
5: Paper jams occur frequently.
5: The paper is creased or curled.
6: Battery runs down quickly.
6-1: Are you using the Battery in an
extremely cold place? In cold places,
the operating time of the Battery
becomes shorter.
6-2: Has the Battery worn out? If the
operating time is still too short even
after the Battery is fully charged, the
Battery has worn out.
7: The [CARD ACCESS] sign remains
displayed for a long time.
7: H igh resolution images take a long
time to read. The following are
approximate reading times per
resolution.
640t480 (VGA) :About 4 seconds
1280t960 (1.3 million pixels) :
About 12 seconds
1600t1200 (2 million pixels) :
About 20 seconds
2240t1680 (4 million pixels) :
About 40 seconds
8: Printing starts but printer stops
operating midway.
8: When the ambient temperature or the
temperature within SD Mobile Printer
is low, the printer feeds the paper but
stops operating to warm itself for a
while. Wait for one or two minutes
until the temperature rises.
9: If Two SD Mobile Printers are
connected to the PC, printing does
not occur.
9: Two or more SD M obile Printers
connected to one PC do not operate
normally. Do not connect two or more
SD Mobile Printers.
10: The Power Lamp starts flashing
while the printer is printing.
10: The flashing Power Lamp indicates
that the number of printable copies is
reduced. (A few more copies can be
printed.) When the Power Lamp
flashes more frequently, printing will
stop. (If a sheet of paper is being
printed, printing will stop after printing
has been completed.)