Panasonic TH-50PZ700A FAQs, Neither image nor sound is produced, An error message appears

FAQs

Before requesting service or assistance, please follow these simple guides to resolve the problem. If problem still persists, please contact your local Panasonic dealer for assistance.

White spots or shadow images (noise)

•Check the position, direction, and connection of the aerial.

Neither image nor sound is produced

•Is the TV in “AV mode”?

•Is the mains lead plugged into the socket outlet?

•Is the TV turned On?

•Check Picture Menu (p. 20) and volume.

An error message appears

•Follow the message’s instructions.

•If the problem persists, contact the authorized Service Centre.

Permanently lit spots on screen

•Due to production process involved in this technology this may result in some pixels which are permanently lit or unlit. This is not a malfunction.

Contrast is reduced

•Contrast is lowered when the following conditions without any user operation for a few minutes:

●no signal in DVB or AV mode

●selected invalid channel

●selected radio channel

●displayed menu

●Thumbnail or still picture in SD Card mode

Screen

Sound

HDMI

Problem		Actions
Chaotic image, noisy	Set “P-NR” in the Picture Menu (to remove noise). (p. 20)
	••Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be displayed	•(p.Is “Colour”20)	or “Contrast” in the Picture Menu set to the minimum?
Blurry or distorted image	•Reset channels. (p. 24)
(no sound or low volume)
Unusual image is displayed	•again.Turn off the TV with Mains power On / Off switch, then turn it on
No sound is produced	Is “Sound mute” active? (p. 7)
	••Is the volume set to the minimum?
Sound level is low	•Sound signal reception may be deteriorated.
or sound is distorted
Whirling sound is heard	The sound is from built-in cooling fan
	•(not a sign of faulty operation).
	Set the sound setting of the connected equipment to “2ch L.PCM”.
Sound is unusual	•Check the “HDMI1 / 3 Input” setting in the Sound Menu. (p. 20)
	•If digital sound connection has a problem, select analogue sound
	•connection. (p. 29)
Pictures from external equipment	Is the HDMI cable connected properly? (p. 34)
	•Turn Off the TV and equipment, then turn them On again.
are unusual when the equipment	•Check an input signal from the equipment. (p. 39)
is connected via HDMI	••Use an equipment compliant with EIA/CEA-861/861B.

40