Panasonic TH-42PZ850AZ FAQs, White spots or shadow images noise, An error message appears, Sound

FAQs

Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still persists, please contact your local Panasonic dealer for assistance.

White spots or shadow images (noise)

•Check the position, direction, and connection of the aerial.

Neither image nor sound is produced

•Is the TV in “AV mode”?

•Isoutlet?the mains lead plugged into the socket

•Is the TV turned On?

•Check Picture Menu (p. 26) and volume.

An error message appears

•Follow the message’s instructions.

•If the problem persists, contact the authorized Service Centre.

ProblemChaotic image, noisy

No image can be displayed

Screen	Blurry or distorted image
	(no sound or low volume)

Unusual image is displayed

“Shop” appears on screen at switch on

Sound	No sound is produced
	Sound level is low
	or sound is distorted

“VIERA Link” function does not work and an error message appears

•Confirm the connection.

•Turn the connected equipment on and then switch the TV on. (p. 40)

Permanently lit spots on screen

•Due to production process involved in this technology this may result in some pixels which are permanently lit or unlit. This is not a malfunction.

Contrast is reduced

•Contrast is lowered in the following conditions without any user operation for a few minutes:

●no signal in Digital TV or AV mode

●selected invalid programme

●selected radio service

●displayed menu

●Thumbnail or still picture in SD Card mode

Actions

•Set “P-NR” in the Picture Menu (to remove noise). (p. 26)

•Checklamp). nearby electrical products (car, motorcycle, fluorescent

•Is(p.“Colour”26) or “Contrast” in the Picture Menu set to the minimum?

•Reset programme. (p. 32)

•Turnagain.off the TV with Mains power On / Off switch, then turn it on

•“Shop” was selected in “Auto Tuning” (p. 12).

Reset settings in “Shipping Condition” (p. 34), then select “Home” in “Auto Tuning” (p. 12).

•Is “Sound mute” active? (p. 11)

•Is the volume set to the minimum?

•Sound signal reception may be deteriorated.

•Set “MPX” (p. 26) in the Sound Menu to “Mono”.

• •Frequently Asked Questions FAQs, etc. Technical Information

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