FAQs

Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still persists, please contact your local Panasonic dealer for assistance.

White spots or shadow images (noise)

Check the position, direction, and connection of the aerial.

Neither image nor sound is produced

Is the TV in “AV mode”?

Is the mains lead plugged into the socket outlet?

Is the TV turned On?

Check Picture Menu (p. 22) and volume.

Check all required cables and connections are firmly in place.

An error message appears

Follow the message’s instructions.

If the problem persists, contact your local Panasonic dealer.

“VIERA Link” function does not work and an error message appears

Confirm the connection.

Turn the connected equipment on and then switch the TV on. (p. 34)

The LCD panel moves slightly when it is pushed with a finger

Clattered sound might be heard

There are some looseness around the panel to prevent the damage to the panel.

The panel might move slightly when it is pushed with a finger, and clattered sound might be heard. This is not a malfunction.

There may be red spots, blue spots, green spots and black spots on the screen

This is a characteristic of liquid crystal panels and is not a problem. The liquid crystal panel is built with very high precision technology giving you fine picture details.

Occasionally, a few non-active pixels may appear on the screen as a fixed point of red, green, blue or black.

Please note this does not affect the performance of your LCD, and it is not a quality problem.

Technical Maintenance FAQs

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Panasonic TH-L37X20X FAQs, White spots or shadow images noise, Check the position, direction, and connection of the aerial