Hotwire 6210, 6211, and 6381 User’s Guide

5 Troubleshooting

Below is a list of commonly asked questions. Before calling technical support, please look through these issues to see if they help solve your problem.

5.1The modem is not functional

1.Check to see that the power LED is green and than the network cables are installed correctly. Refer to the quick start guide for more details.

2.Check to see that the LAN and WAN LEDs are green.

3.Check to see that the DSL LED is green.

4.Make sure you are not connecting the USB and the Ethernet port to the same PC at the same time.

5.Check the settings on your PC. Again, refer to the quick start guide for more details

6.Check the CPE’s settings.

7.From your PC, can you ping the modem? Assuming that the modem has DHCP enabled and your PC is on the same subnet as the modem, you should be able to ping the modem.

8.Can you ping the WAN? Your ISP should have provided the IP address of their server. If you can ping the modem and your protocols are configured correctly, you should be able to ping the ISP’s network. If you cannot ping the ISP’s network, make sure you are using the correct protocols with the correct VPI/VCI values.

9.Make sure NAT is enabled if you are using private addresses on the LAN ports.

5.2I can’t connect to the modem.

1.Check to see that the power LED is green and that the network cables are installed correctly.

2.Make sure you are not connecting the USB and the Ethernet port to the same PC at the same time.

3.Make sure that your PC and the modem are on the same network segment. The modem’s default IP address is 192.168.1.1. If you are running a Windows-based PC, type ipconfig /all (or winipcfg /all on Windows 95, 98, or ME) at a command prompt to determine the IP address of your network adapter. Make sure that it is within the same 192.168.1.x subnet. Your PC’s subnet mask must match the modem’s subnet mask. The modem has a default subnet mask of 255.255.255.0.

4.Make sure NAT is enabled if you are using private addresses on the LAN ports.

5.3The LEDs blink in a sequential pattern.

This typically means that either the kernel or flash file system is corrupted. Notify your service representative.

5.4The DSL Link LED continues to blink but does not go solid

This means that the DSL line is trying to train but for some reason it cannot establish a valid connection. The main cause of this is that you are too far away from the central office. Contact your DSL service provider for further assistance.

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April 2004

6210-A2-GB21-00

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Paradyne 6210 Troubleshooting, Modem is not functional, Can’t connect to the modem, LEDs blink in a sequential pattern

6210, 6211, 6381 specifications

Paradyne's family of products, particularly the 6381, 6211, and 6210 models, has made significant strides in the networking and telecommunications domain. These devices cater to a wide array of connectivity needs, offering robust solutions for both residential and commercial applications.

The Paradyne 6381 is known for its advanced DSL modem capabilities. Supporting high-speed data transmission over copper lines, it has become a reliable choice for Internet Service Providers looking to deliver stable and fast Internet services. One of its main features is its ability to aggregate multiple DSL connections, which enhances bandwidth and ensures a steady user experience, even during peak times. Its built-in diagnostic tools allow for efficient troubleshooting, making it easier for technicians to maintain and optimize network performance.

The 6211 model presents an interesting option for network managers with its multifunctional capabilities. It is designed to facilitate both voice and data over a single connection, leveraging Voice over IP (VoIP) technology. This integration simplifies network infrastructure, reducing overhead costs while maintaining service quality. The 6211 also supports Quality of Service (QoS) protocols, ensuring that voice traffic is prioritized, which results in clearer call quality and less disruption.

On the other hand, the Paradyne 6210 stands out for its versatility and compact design. This model is particularly well-suited for small to medium-sized businesses looking for a cost-effective solution without compromising on performance. It offers multiple Ethernet ports, enabling easy connection of various devices and seamless network expansion. The 6210 also features built-in security protocols to protect against unauthorized access, making it a secure option in today’s ever-evolving threat landscape.

All three models utilize advanced communication technologies, including the latest ADSL and VDSL standards, ensuring compatibility with existing infrastructure while providing the ability to scale up as needs grow. They also incorporate user-friendly interfaces for easier management, with support for remote configuration and monitoring, allowing network administrators to manage settings without being physically present.

In summary, Paradyne's 6381, 6211, and 6210 models are distinguished by their advanced features, reliability, and versatility. Each device caters to specific market needs, ensuring users can find a tailored solution for their networking challenges. These products embody Paradyne's commitment to delivering high-quality communication technology that keeps pace with the demands of modern connectivity.