20 HD65 & HD130 STEPPER DRIVES USER GUIDE
before unplugging the drive. Whilst the drive will operate with FS2 missing or blown, it is essential that this fuse is fitted for safety reasons.
Returning the System
If you must return your HD Drive to effect repairs or upgrades, use the following steps:
1.Get the serial number and the model number of the defective unit, and a purchase order number to cover repair costs in the event the unit is determined by the manufacturers to be out of warranty.
2.Before you return the unit, have someone from your organisation with a technical understanding of the equipment and its application include answers to as many of the following questions as possible:
•What is the extent of the failure/reason for return?
•How long did it operate?
•Did any other items fail at the same time?
•What was happening when the unit failed (i.e., installing the unit, cycling power, starting other equipment, etc.)?
•How was the product configured (in detail)?
•What, if any, cables were modified and how?
•With what equipment is the unit interfaced?
•What was the application?
•What was the system environment (temperature, enclosure, spacing, unit orientation, contaminants, etc.)?
•What upgrades, if any, are required (hardware, software, user guide)?
3.In the UK, call Digiplan for a GRA (Goods Returned Authorisation) number. Returned products cannot be accepted without a GRA number. The phone number for Digiplan Repair Department is 0202 690911. For Customer Service/Applications Department phone 0202 699000.
