Manuals / Patton electronic / Computer Equipment / Network Router

Patton electronic 1200, 4552, 1400 quick start A.0 Customer and Technical Support

Models: 1400 1200 4552

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A.0 Customer and Technical Support

A.0 Customer and Technical Support

If you contact Patton support, you should have some system information ready to help us better help you. This information allows us to quickly identify what product you are using and how it is conﬁgured. Therefore, we integrated a “system report” page that collects all relevant information and presents it to you on one web page. Click on “Support” to access this page – the page also gives you instructions on where to send the report.

Figure 8. Request for Support page

Toll-Free VoIP support: call sip:support@patton.com with a VoIP SIP client

Online support: www.patton.com

E-mail support: support@patton.com—answered within 1 business day

Telephone support:

•Standard: +1 (301) 975-1007 (USA), Monday–Friday: 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)

•Alternate: +41 (0)31 985 25 55 (Switzerland), Monday–Friday: 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)

Fax: +1 (253) 663-5693 (USA) or +41 (0)31 985 25 26 (Switzerland)

10	SmartWare GUI Quick Start Guide

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Patton electronic 1200, 4552 A.0 Customer and Technical Support, Fax +1 253 663-5693 USA or +41 031 985 25 26 Switzerland

Contents

Quick Start Guide VoIP Gateway RoutersSmartNode Model 1200, 1400 Document Number 13211U7-001 Rev. A2.0 Set your PC to DHCP 1.0 Power up the SmartNodequaliﬁed service personnel and protected by a circuit breakerFigure 2. Displaying the Internet Properties TCP/IP Properties window Figure 1. Displaying the Network Connections windowSmartWare GUI Quick Start Guide 4. Click OK to save changes and close the properties windows Figure 3. Connecting the SmartNode to the network3.0 Connect the PC to the SmartNode LAN Port 3.1 Open the Conﬁguration Interface4.0 Get Started Password There is no password, leave this ﬁeld emptyFigure 5. Login window 3. Click OKThe GUI consists of the following main elements see ﬁgure Figure 7. WAN page 5.0 Access the Internet5.1 Connecting a PC and logging in SmartWare GUI Quick Start Guide6.0 Additional Information Installing, conﬁguring, operating, and troubleshootingWarranty, trademark & compliance IP Address-The IP address of the WAN Ethernet portLegal notice-Same as Document Number 13216U7-001 Rev. B SmartWare GUI Quick Start GuideA.0 Customer and Technical Support Fax +1 253 663-5693 USA or +41 031 985 25 26 SwitzerlandSafety Compliance IEC EN60950-1 AS/NZS 60950-1 SmartNode 4552 only A.0 Appendix-Factory default IP addressesFactory default IP addresses and netmask conﬁguration B.0 Compliance InformationB.4 Approval B.3 EC Declaration of ConformityR&TTE Directive 1999/5/EC B.5 EG-KonformitätserklärungCopyright 2005, Patton Electronics Company. All rights reserved Warranty, Trademark, & Compliance InformationCopyright statement Trademarks statementSmartWare GUI Quick Start Guide SmartWare GUI Quick Start Guide SmartWare GUI Quick Start Guide