Troubleshooting 5-3
Printing a Test Receipt Before calling technical support, print a test receipt. The
test receipt has the printer’s firmware version and other
information on it.
To print a test receipt, press firmly and hold the FEED
button while turning on the printer. Then, release both
buttons.
A test receipt similar to the one shown below prints:
COURIER FONT – 72 COLUMNS
COURIER FONT – 64 COLUMNS
COURIER FONT – 57 COLUMNS
COURIER FONT – 48 COLUMNS
COURIER FONT – 36 COL