T r o u b l e s h o o t i n g
This section lists some common problems and their solutions.
| Problem | Solution |
Printer does not print. | Switch to a |
| Load the supply correctly. |
| Clean the printhead. |
Printer does not feed. | Switch to a |
| Close the supply cover completely. |
| Load the supply correctly. |
| Check the platen roller for jammed labels. |
Print has voids or is too | Load the supply correctly / Check for damage. |
light. | Close the supply cover completely. |
| Switch to a |
| Clean the printhead. |
Printer partially prints | |
and fails to respond to | Clear any supply jams. |
the keypad or trigger. | Clean the printhead. |
| Switch to a |
Scanner will not scan a | Alter the scan angle and distance. |
bar code. | Clean the scanner window or move to a more |
| dimly lit area. |
| Scan a bar code you have previously scanned |
| correctly. |
| Check bar code for voids. |
| Run a scan test. |
Display does not turn on. | Switch batteries/Make sure power is on. |
|
|
Printer and display locks | Push your stylus into the tiny hole under the |
up. | left side of keypad and soft reset the printer. |
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