Troubleshooting
Problem | Possible Cause | Suggested Remedy |
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No video | PoE power issue | • Check CAT 5 cable connection. |
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| • Check PoE injector power. |
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| • Disconnect CAT 5 cable from the PoE and then |
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| reconnect cable. Check the LED inside the back box |
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| to see if it is flashing green 5 times per second for |
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| approximately two minutes, indicating the camera |
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| has power. |
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| Power issue (24 VAC) | • Check the 24 VAC power supply connection. |
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| • Disconnect the network cable and then reconnect |
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| the cable to the camera. Check the LED inside the |
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| back box to verify if it is flashing green 5 times per |
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| second for approximately two minutes, indicating |
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| the camera has power. |
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| Network connectivity issues | • Check network cable connections. |
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| • Disconnect the network cable and then reconnect |
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| the cable to the camera. Check the LED inside the |
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| back box to verify if it is flashing green. |
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| • Replace network cable with new cable. If new |
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| cable does not work, contact Pelco’s Product |
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| Support Department at |
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| Defective camera | • Check the camera’s |
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| back box to make sure it is connected. |
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| • Use a service connector to check camera operation. |
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| Connect one end of the service connector to the |
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| service connector input inside the back box. Then |
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| connect the other end of the service connector to a |
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| monitor. |
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| • Replace camera module with new camera. If the |
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| new camera does not work, contact Pelco’s Product |
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| Support Department at |
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| Java not installed | Install Java Runtime Environment (JRE) from the IP110 |
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| resource CD shipped with this product. It is also |
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| available at the following: |
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| http://www.pelco.com/software/downloads |
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Flickering in | Flickerless setting | • Check DIP switch settings. |
image |
| • Check power supply specifications. |
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| • Replace camera module with new camera. If the |
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| new camera does not work, contact Pelco’s Product |
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| Support Department at |
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C3433M (3/07) | 19 |
