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WARRANTY AND RETURNINFORMATIONWARRANTY
Pelco will repair or replace, without charge, any merchandise
proved defective in material or workmanship for a period of
one (1) year after the date of shipment. Exceptions to this
warranty are as noted below:
• Six (6) months on all pan and tilts, scanners or preset
lenses used in continuous motion applications (e.g.,
preset scan, tour and auto scan modes).
• Two (2) years on Legacy®, Intercept® and CM8500/
CM9500/CM9750 Matrix products.
• Two (2) years on WW5700 series window wiper (excluding
wiper blades).
Pelco will warranty all replacement parts and repairs for 90
days from the date of shipment. All goods for warranty work
shall be sent freight prepaid to our Clovis, California facility.
Repairs made necessary by reason of misuse, alteration,
normal wear, or accident are not covered under this warranty.
Pelco is not liable for any incidental or consequential expenses
or liability incurred by the customer as a result of field repair,
installation, or any other reason.
The above warranty is in lieu of any other expressed or implied
warranty, condition, or guarantee by Pelco of the equipment
listed herein. Pelco makes no warranties except for intended
use and will not be liable for any loss, damage, or costs arising,
whether consequential or incidental, from the use of said
merchandise.
This warranty gives you specific legal rights. You may also
have additional rights, which are subject to variation from
state to state.
If a warranty repair is required, contact Pelco at (800) 289-
9100 or (209) 292-1981 for a Repair Authorization number
(RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number,
or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which
does not fall under the warranty conditions stated above,
please include a written explanation with the product when
returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same as method by
which the repair item is received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or
credit, please call the factory at (800) 289-9100 or (209)
292-1981 to obtain an authorization number (CA number if
returned for credit, and RA number if returned for repair).
Goods returned for repair or credit should be clearly identified
with the assigned CA/RA number and freight should be
prepaid. All merchandise returned for credit may be subject to
a 20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699