Contacting Technical Support

Contacting Technical Support

Making a Technical Support Query

Who To Contact

Note: Perle offers free technical support to Perle Authorised Distributors and Registered Perle Resellers.

If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.

Have Your Product Information Ready

When you make a technical support enquiry please have the following information ready:

Item

Write Details Here

Product Name

Problem Description

Your Name

Company Name and

Address

Country

Phone Number

Fax Number

Email Address

Making a support query via the Perle web page

If you have an internet connection, please send details of your problem to Technical Support using the email links provided on the Perle web site in the Support/Services area.

Click here to access our website at the following URL:

http://www.perle.com

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IOLAN SDS/SCS/STS/MDC CLI Reference Guide, Version 3.7

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Perle Systems SDS, MDC manual Contacting Technical Support, Making a Technical Support Query

SDS, MDC specifications

Perle Systems is a leading provider of connectivity solutions, renowned for its robustness and reliability in networking hardware. Among its expansive product offerings, the MDC (Multiport Device Converter) and SDS (Serial Device Server) stand out as pivotal solutions for industries requiring seamless data communication and device management.

The Perle MDC serves as a powerful multi-port device converter, providing the ability to connect multiple serial devices to a computer network without needing a separate connection for each device. This is particularly useful in environments with limited computing resources or high device density, such as railways, manufacturing plants, or remote field operations. It is designed to convert serial communication, which is commonly used in legacy devices, into Ethernet/IP or TCP/IP protocols, ensuring that older devices can integrate into modern networks.

Main features of the MDC include its robust design for industrial environments, support for a variety of serial protocols, and multiple device connections. It supports data rates of up to 115200 bps and provides easy monitoring and configuration via a web-based interface. Additionally, the MDC incorporates advanced security features including SSL and SSH encryption, ensuring data integrity and protection against unauthorized access.

On the other hand, the Perle SDS model exemplifies advanced serial device hosting capabilities, allowing users to connect Ethernet networks to serial devices. It acts as a bridge, enabling remote devices to be configured and managed over IP networks. The SDS series is known for its versatility, supporting a range of serial communication protocols, including RS-232, RS-422, and RS-485, making it suitable for various applications such as point-of-sale systems, industrial automation, and remote monitoring.

The SDS boasts several characteristics that enhance its functionality, such as automatic device discovery, real-time monitoring, and local or cloud-based management options. Its feature set also includes traffic management capabilities, allowing the optimization of device communication by controlling the flow of data, which is critical for applications requiring high reliability and low latency.

Both the MDC and SDS benefit from a strong emphasis on ease of deployment and management. They support a range of network topologies, facilitating seamless integration into existing infrastructures. Furthermore, these devices are backed by Perle Systems' reputation for customer support and a commitment to ongoing innovation, ensuring that organizations can rely on these solutions for future growth and technological advancement.