Troubleshooting
| Please contact : www.philips.com/support |
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PROBLEMS | CAUSES | SOLUTIONS |
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No dialling tone when | - The base station is not | - Check the connections.(p 4). |
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pressing | . | properly connected to electricity | Reset the product by unplugging |
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| or to the telephone sockets. | the power cord for few seconds |
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| and then by connecting it again |
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| - Too far from the base station | - Move closer to the base |
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| - Battery pack is low (low | - Charge the batteries for at least |
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| battery icon is displayed). | 24 hours. (page 4). |
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icon is blinking. | - The handset is almost out of | - Move closer to the base station. |
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| range. |
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When the handset is placed | - The handset is not placed | - Take the handset off the base |
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on the charging unit, no | correctly on the base station | station and put it back again. |
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beep is heard. |
| charging unit. |
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| - Charging contacts are dirty. | - Clean them with a clean and dry |
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| cloth. |
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Battery icon remains empty | - Handset battery pack is | - Please contact your PHILIPS |
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although the handset has | defective. | dealer in order to purchase new |
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charged for 24 hours. |
| rechargeable battery pack. |
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No symbol on the display. | - Batteries are uncharged. | - Make sure your product is |
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| plugged in. (p 4). |
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| - Charge the batteries (p 4). |
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Bad audio quality (crackles, | - Interference from nearby | - Try to plug the base station in |
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muted, echo, etc.). | electrical appliance. | elsewhere. |
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| - Base station installed in a | - Install the base station in a |
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| room with thick walls. | different room. |
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| - You are using the handset too | - Move closer to the base station. |
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| far from the base station. |
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The Caller Display (CLI) | - Service not activated. | - Check your subscription with |
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does not work. |
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| network. Philips cannot guarantee |
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| the operation behind an ISDN |
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| adpator or a PABX. |
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The telephone rings while | - An attempt to transfer a call is | - Press the talk key to take the |
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on line. |
| in progress. | line if appropriate. |
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No caller ID/poor audio | - DSL filter(s)/splitter missing or | - Make sure you have one DSL |
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quality/poor connection | insufficient number of filters | filter plugged directly on each line |
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quality with broadband DSL |
| socket used in the house |
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Internet |
| - Modem &/or phone plugged in | - Check the modem and the |
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| wrong DSL filter slot | phone are plugged in the correct |
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| - Defective DSL filter(s) | filter slot (one specific for each) |
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| - The filter(s) can be defective. |
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| Replace it/them and make | 15 |
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| another test | |
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