7. Customer care and warranty
Your Guarantee in Central and Eastern Europe
Dear Customer,
Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high- quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions.This service warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective.
What is covered?
This Philips Guarantee in Central and Eastern Europe applies within Czech Republic, Hungary, Russia, Slovakia, Slovenia, Turkey, Romania, Bulgaria, Ukraine, Baltic states, Serbia & Montenegro and Croatia and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries.
Warranty coverage begins as from the day you buy your monitor and be serviced in case of defects provided for under the warranty coverage, for a warranty period of 24 months for Philips C, E,T,V, and X models and for models B, P and S we give 36 months.Your original purchase document is your proof for the purchase day, so keep this carefully stored and available when a warranty service is requested.
Depending on your region you can deliver your monitor to the address of our Certified Service Center or your monitor will be
If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be given to you.
The replacement monitor remains yours and Philips keeps the defective/original monitor. For the replacement monitor the warranty period remains equal to that of your original monitor.
What is excluded?
The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.
The Philips guarantee may not apply if:
•The documents have been altered in any way or made illegible;
•The model or production number on the product has been altered, deleted, removed or made illegible;
•Repairs or product modifications and alterations have been executed by unauthorized service organizations or persons;
•Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect.
•Reception problems caused by signal conditions or cable or antenna systems outside the unit;
•Defects caused by abuse or misuse of the monitor;
•Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized.Therefore always check whether a product can be used in a specific country.
32
